Hybrid approach combines user feedback and machine learning for predicting user satisfaction.
problem Measuring user satisfaction in large-scale conversational agent systems.
method Fusion of explicit user feedback and predictions from two machine-learned models trained on different data types.
result Hybrid approach significantly improves user satisfaction predictions.
Study on electronic banking satisfaction in Nigeria.
problem Limited research on factors enhancing end users' satisfaction in electronic banking.
method Empirical analysis of factors influencing electronic banking user satisfaction.
result Factors influencing electronic banking user satisfaction and their relationship with satisfaction.
The paper improves dialogue quality estimation using a novel user satisfaction model.
problem Improving dialogue quality estimation in spoken dialogue systems.
method Proposes a novel user satisfaction estimator based on BiLSTMs and reinforcement learning.
result The novel user satisfaction estimator outperforms previous models in terms of user satisfaction and task success.
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate user satisfaction use limited feature sets and employ annotation schemes with limit…
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate user satisfaction use limited feature sets and rely on annotation schemes with low …
Despite the growing importance of multilingual aspect of web search, no appropriate offline metrics to evaluate its quality are proposed so far. At the same time, personal language preferences can be regarded as intents of a query. This approach translates the multilingual search problem into a particular task of searc…
A new online learning problem, CAB, tackles matching platforms to maximize user satisfaction.
problem Maximizing matches in a matching platform can lead to dissatisfaction and churn.
method Developed CAB, an online learning problem that maximizes arm satisfaction, and analyzed algorithms like UCB and Thompson sampling.
result CAB-UCB achieves higher cumulative satisfaction than baselines in experiments.
Paper presents a reinforcement learning framework for personalized music playlist generation.
problem Misalignment between offline model objectives and online user satisfaction metrics in conventional playlist recommendation methods.
method Simulation-based reinforcement learning approach using a Deep Q-Network (DQN) modified to address large state and action spaces.
result The modified DQN (AH-DQN) policy leads to better user-satisfaction metrics compared to baseline methods during online A/B tests.
LIMEADE improves AI advice for opaque models, enhancing accuracy and user satisfaction.
problem Lack of advice methods for opaque AI models.
method Develops a general framework to translate advice into model updates.
result Improves accuracy and user satisfaction compared to baselines.
DSPN predicts advertiser satisfaction and intent for e-commerce platforms.
problem Understanding advertiser intent and satisfaction for e-commerce platforms.
method Two-stage Deep Satisfaction Prediction Network (DSPN) that models intent and satisfaction.
result DSPN outperforms state-of-the-art baselines and predicts advertiser satisfaction accurately.
UCFE benchmarks LLMs in financial tasks with human feedback.
problem Evaluating LLMs' financial task performance and user satisfaction.
method Hybrid approach combining human expert evaluations and dynamic interactions.
result Significant alignment between benchmark scores and human preferences (Pearson correlation coefficient of 0.78).
An important metric of users' satisfaction and engagement within on-line streaming services is the user session length, i.e. the amount of time they spend on a service continuously without interruption. Being able to predict this value directly benefits the recommendation and ad pacing contexts in music and video strea…
New algorithm optimizes for long-term user satisfaction in delayed reward settings.
problem Optimizing for long-term user satisfaction in delayed reward settings.
method Developed a predictive model of delayed rewards and a bandit algorithm that combines rewards and surrogate outcomes.
result Our algorithm significantly outperforms methods that optimize for short-term proxies or rely solely on delayed rewards.
A new method for precise user targeting in advertising using hyperbolic manifold learning.
problem Improving user satisfaction in targeted advertising by overcoming skepticism and spam perception.
method Proposes a Multi-Manifold Learning framework to learn hierarchical user and ad representations in the hyperbolic space.
result Demonstrates improved performance in user targeting and prediction accuracy on both public datasets and a large-scale commercial system.
New algorithm optimizes long-term user satisfaction in recommendation systems.
problem Optimizing long-term user satisfaction in recommendation systems with delayed rewards.
method Developed a predictive model of delayed rewards and a bandit algorithm that balances exploration and exploitation.
result Our approach results in substantially better performance compared to short-term or delayed optimization.
The paper enhances a virtual assistant's humor to improve user satisfaction.
problem Improving a virtual assistant's ability to deliver humorous responses.
method Combines traditional NLP techniques with self-attentional networks and multi-task learning, using implicit feedback for labeling.
result Deep-learning models outperform heuristic methods in real-world user satisfaction.
We propose a friend recommendation system (an application of link prediction) using edge embeddings on social networks. Most real-world social networks are multi-graphs, where different kinds of relationships (e.g. chat, friendship) are possible between a pair of users. Existing network embedding techniques do not leve…
Twitter releases dataset to study user engagement on Home Timeline, focusing on privacy.
problem Limited exploration of user feedback on Twitter's Home Timeline.
method Release of a large-scale dataset of 160 million Tweets with engagement information.
result Demonstrates challenges in predicting user engagements and privacy concerns.
Android and Facebook provide third-party applications with access to users' private data and the ability to perform potentially sensitive operations (e.g., post to a user's wall or place phone calls). As a security measure, these platforms restrict applications' privileges with permission systems: users must approve th…
Improved image synthesis with user scribbles and text prompts.
problem Inadequate details in generated images due to domain shift.
method Optimization problem formulation and cross-attention for control.
result Significant improvement in user satisfaction (85.32% higher).
Study shows LLM-advisors match human performance in eliciting preferences but struggle with conflicting needs and trust.
problem How do LLM-advisors perform in complex financial domains where domain expertise is crucial?
method Lab-based user study with 64 participants, focusing on three challenges: preference elicitation, personalized guidance, and relationship building.
result LLM-advisors can match human performance in preference elicitation but struggle with conflicting needs and trust issues.
The majority of conversations a dialogue agent sees over its lifetime occur after it has already been trained and deployed, leaving a vast store of potential training signal untapped. In this work, we propose the self-feeding chatbot, a dialogue agent with the ability to extract new training examples from the conversat…
DPBD simplifies labeling functions through interactive demonstrations.
problem Difficulty in writing labeling functions for large-scale labeled training data.
method Data Programming by Demonstration (DPBD) framework using interactive demonstrations.
result Ruler system generates labeling rules more easily and with higher user satisfaction.
A deep reinforcement learning approach for slate re-ranking in e-commerce.
problem Improving user satisfaction in e-commerce by optimizing the ranking of items in a slate.
method Generator and Critic approach, using reinforcement learning and a Full Slate Critic model.
result The Generator and Critic approach significantly outperforms existing methods in slate evaluation and efficiency.
Trip recommendation is an important location-based service that helps relieve users from the time and efforts for trip planning. It aims to recommend a sequence of places of interest (POIs) for a user to visit that maximizes the user's satisfaction. When adding a POI to a recommended trip, it is essential to understand…
In this paper we consider an interval portfolio selection problem with uncertain returns and introduce an inclusive concept of satisfaction index for interval inequality relation. Based on the satisfaction index, we propose an approach to reduce the interval programming problem with uncertain objective and constraints …
We present ease.ml, a declarative machine learning service platform we built to support more than ten research groups outside the computer science departments at ETH Zurich for their machine learning needs. With ease.ml, a user defines the high-level schema of a machine learning application and submits the task via a W…
Study shows non-systematic bias in customer satisfaction surveys limits data value.
problem Non-systematic bias in customer satisfaction surveys limits data value.
method Used real customer satisfaction survey data of a large retail bank to show the irreducible error and suggest thoughtful survey design methods.
result A thoughtful survey design can reduce non-systematic error in customer satisfaction surveys.
Paper proposes efficient UAV placement for aerial base stations.
problem Efficient placement of UAVs as aerial base stations to serve varying traffic demand.
method Modeling UAV deployment as a non-cooperative game and using a learning-based algorithm to update UAV locations.
result Significant performance gains up to 52% and 74% in terms of throughput and dropped users compared to an optimized baseline algorithm.
We reformulate data-dependent constraints to ensure they are always met with high probability.
problem Ensuring fairness and stability in machine learning models with data-dependent constraints.
method Calibrated reformulation of constraints to guarantee satisfaction with a specified probability.
result Our method guarantees that fairness constraints are met at test time with high probability.
Machine learning models (e.g., speech recognizers) are usually trained to minimize average loss, which results in representation disparity---minority groups (e.g., non-native speakers) contribute less to the training objective and thus tend to suffer higher loss. Worse, as model accuracy affects user retention, a minor…
Enhanced neural network framework improves constraint satisfaction with topological conditioning.
problem Maintaining semantic coherence while satisfying physical and logical constraints in neuro-symbolic reasoning.
method Integrates topological conditioning with gradient stabilization mechanisms using Forman-Ricci curvature, Deep Delta Learning, and Covariance Matrix Adaptation Evolution Strategy.
result Achieves mean energy reduction to 1.15 compared to baseline values of 11.68, with 95 percent success rate.
E-scores assess LLM outputs for correctness, addressing p-hacking issues.
problem Limited principled mechanisms to assess generative model correctness.
method Use e-values to complement LLM outputs with e-scores, providing flexibility in tolerance levels.
result Achieves guarantees of correctness assessment and upper bounds size distortion.
Polestar optimizes public transportation routes for efficiency and user satisfaction.
problem Difficulty in finding optimal public transportation routes due to complex networks and dynamic situations.
method Developed a Public Transportation Graph (PTG) and a route search algorithm with station binding and ranking modules.
result Demonstrated superior efficiency and user satisfaction compared to existing systems.
Improved text generation with constraints using discrete auto-regressive biasing.
problem Balancing fluency and constraint satisfaction in LLM outputs.
method Discrete Auto-regressive Biasing, leveraging gradients in discrete text space.
result Significantly improved constraint satisfaction with comparable fluency.
We present a new algorithm to generate minimal, stable, and symbolic corrections to an input that will cause a neural network with ReLU activations to change its output. We argue that such a correction is a useful way to provide feedback to a user when the network's output is different from a desired output. Our algori…
New algorithm models satiation in recommender systems.
problem Satiation effects in user preferences not modeled by existing algorithms.
method Rebounding bandits, modeling satiation as time-invariant linear dynamical systems.
result Greedy policy optimal for identical deterministic dynamics; EEP algorithm for stochastic dynamics.
Analyzes retail trends from sales, search, and reviews.
problem Optimizing inventory and marketing for better customer satisfaction.
method Historical sales data, search trends, and customer reviews.
result Identifies patterns and trending products for retailers.
Researchers study how teachers' advising relationships influence their perceptions of satisfaction and students, not policy influence.
problem Understanding the relationship between teachers' advising relationships and their perceptions of satisfaction and students.
method Proposed a novel joint model of network and item responses (JNIRM) with correlated latent variables.
result Teachers' advising relationships contribute more to satisfaction and students than to influence over educational policies.
This study analyzes app reviews to understand students' behavior in the app market.
problem Extracting sentiment from growing app reviews manually is impractical.
method Used machine learning algorithms with TF-IDF for text representation and ensemble learning for evaluation.
result SVM achieved the highest accuracy (93.37%) on tri-gram + TF-IDF scheme.
As known, attribute selection is a method that is used before the classification of data mining. In this study, a new data set has been created by using attributes expressing overall satisfaction in Turkey Statistical Institute (TSI) Life Satisfaction Survey dataset. Attributes are sorted by Ranking search method using…
We extend the classical risk minimization model with scalar risk measures to the general case of set-valued risk measures. The problem we obtain is a set-valued optimization model and we propose a goal programming-based approach with satisfaction function to obtain a solution which represents the best compromise betwee…
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives…
Have you ever wondered how a song might sound if performed by a different artist? In this work, we propose SCM-GAN, an end-to-end non-parallel song conversion system powered by generative adversarial and transfer learning that allows users to listen to a selected target singer singing any song. SCM-GAN first separates …
Algorithmic decision making systems are ubiquitous across a wide variety of online as well as offline services. These systems rely on complex learning methods and vast amounts of data to optimize the service functionality, satisfaction of the end user and profitability. However, there is a growing concern that these au…
GACEM optimizes complex multi-modal problems using neural networks.
problem Black-box optimization and constraint satisfaction in multi-modal environments.
method Modified Cross-Entropy Method with masked auto-regressive neural network.
result GACEM outperforms traditional CEM in diverse solutions, mode discovery, and sample efficiency.
AI classifies tourist events for better service.
problem Classifying tourist events efficiently across diverse sources.
method CRISP-DM, supervised machine learning, NLP.
result Automatic classification tool for consistent event catalogs.
A new ML method teaches constraints directly to models.
problem Addressing safety and fairness in AI systems.
method Directly teaching constraint satisfaction to ML models using a constraint solver.
result Empirically, our approach performs well on fairness and synthetic constraints.