Study shows LLM-advisors match human performance in eliciting preferences but struggle with conflicting needs and trust.
problem How do LLM-advisors perform in complex financial domains where domain expertise is crucial?
method Lab-based user study with 64 participants, focusing on three challenges: preference elicitation, personalized guidance, and relationship building.
result LLM-advisors can match human performance in preference elicitation but struggle with conflicting needs and trust issues.