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48 results for User Satisfaction

Hybrid approach combines user feedback and machine learning for predicting user satisfaction.

problem Measuring user satisfaction in large-scale conversational agent systems.
method Fusion of explicit user feedback and predictions from two machine-learned models trained on different data types.
result Hybrid approach significantly improves user satisfaction predictions.

Study on electronic banking satisfaction in Nigeria.

problem Limited research on factors enhancing end users' satisfaction in electronic banking.
method Empirical analysis of factors influencing electronic banking user satisfaction.
result Factors influencing electronic banking user satisfaction and their relationship with satisfaction.

A new online learning problem, CAB, tackles matching platforms to maximize user satisfaction.

problem Maximizing matches in a matching platform can lead to dissatisfaction and churn.
method Developed CAB, an online learning problem that maximizes arm satisfaction, and analyzed algorithms like UCB and Thompson sampling.
result CAB-UCB achieves higher cumulative satisfaction than baselines in experiments.

Paper presents a reinforcement learning framework for personalized music playlist generation.

problem Misalignment between offline model objectives and online user satisfaction metrics in conventional playlist recommendation methods.
method Simulation-based reinforcement learning approach using a Deep Q-Network (DQN) modified to address large state and action spaces.
result The modified DQN (AH-DQN) policy leads to better user-satisfaction metrics compared to baseline methods during online A/B tests.

UCFE benchmarks LLMs in financial tasks with human feedback.

problem Evaluating LLMs' financial task performance and user satisfaction.
method Hybrid approach combining human expert evaluations and dynamic interactions.
result Significant alignment between benchmark scores and human preferences (Pearson correlation coefficient of 0.78).

New algorithm optimizes for long-term user satisfaction in delayed reward settings.

problem Optimizing for long-term user satisfaction in delayed reward settings.
method Developed a predictive model of delayed rewards and a bandit algorithm that combines rewards and surrogate outcomes.
result Our algorithm significantly outperforms methods that optimize for short-term proxies or rely solely on delayed rewards.

A new method for precise user targeting in advertising using hyperbolic manifold learning.

problem Improving user satisfaction in targeted advertising by overcoming skepticism and spam perception.
method Proposes a Multi-Manifold Learning framework to learn hierarchical user and ad representations in the hyperbolic space.
result Demonstrates improved performance in user targeting and prediction accuracy on both public datasets and a large-scale commercial system.

New algorithm optimizes long-term user satisfaction in recommendation systems.

problem Optimizing long-term user satisfaction in recommendation systems with delayed rewards.
method Developed a predictive model of delayed rewards and a bandit algorithm that balances exploration and exploitation.
result Our approach results in substantially better performance compared to short-term or delayed optimization.

We propose a friend recommendation system (an application of link prediction) using edge embeddings on social networks. Most real-world social networks are multi-graphs, where different kinds of relationships (e.g. chat, friendship) are possible between a pair of users. Existing network embedding techniques do not leve…

2019-02-07abs ↗pdf ↗

Study shows LLM-advisors match human performance in eliciting preferences but struggle with conflicting needs and trust.

problem How do LLM-advisors perform in complex financial domains where domain expertise is crucial?
method Lab-based user study with 64 participants, focusing on three challenges: preference elicitation, personalized guidance, and relationship building.
result LLM-advisors can match human performance in preference elicitation but struggle with conflicting needs and trust issues.

The majority of conversations a dialogue agent sees over its lifetime occur after it has already been trained and deployed, leaving a vast store of potential training signal untapped. In this work, we propose the self-feeding chatbot, a dialogue agent with the ability to extract new training examples from the conversat…

2019-01-16abs ↗pdf ↗

DPBD simplifies labeling functions through interactive demonstrations.

problem Difficulty in writing labeling functions for large-scale labeled training data.
method Data Programming by Demonstration (DPBD) framework using interactive demonstrations.
result Ruler system generates labeling rules more easily and with higher user satisfaction.

A deep reinforcement learning approach for slate re-ranking in e-commerce.

problem Improving user satisfaction in e-commerce by optimizing the ranking of items in a slate.
method Generator and Critic approach, using reinforcement learning and a Full Slate Critic model.
result The Generator and Critic approach significantly outperforms existing methods in slate evaluation and efficiency.

Study shows non-systematic bias in customer satisfaction surveys limits data value.

problem Non-systematic bias in customer satisfaction surveys limits data value.
method Used real customer satisfaction survey data of a large retail bank to show the irreducible error and suggest thoughtful survey design methods.
result A thoughtful survey design can reduce non-systematic error in customer satisfaction surveys.

Paper proposes efficient UAV placement for aerial base stations.

problem Efficient placement of UAVs as aerial base stations to serve varying traffic demand.
method Modeling UAV deployment as a non-cooperative game and using a learning-based algorithm to update UAV locations.
result Significant performance gains up to 52% and 74% in terms of throughput and dropped users compared to an optimized baseline algorithm.

We reformulate data-dependent constraints to ensure they are always met with high probability.

problem Ensuring fairness and stability in machine learning models with data-dependent constraints.
method Calibrated reformulation of constraints to guarantee satisfaction with a specified probability.
result Our method guarantees that fairness constraints are met at test time with high probability.

Machine learning models (e.g., speech recognizers) are usually trained to minimize average loss, which results in representation disparity---minority groups (e.g., non-native speakers) contribute less to the training objective and thus tend to suffer higher loss. Worse, as model accuracy affects user retention, a minor…

2018-06-20abs ↗pdf ↗

Enhanced neural network framework improves constraint satisfaction with topological conditioning.

problem Maintaining semantic coherence while satisfying physical and logical constraints in neuro-symbolic reasoning.
method Integrates topological conditioning with gradient stabilization mechanisms using Forman-Ricci curvature, Deep Delta Learning, and Covariance Matrix Adaptation Evolution Strategy.
result Achieves mean energy reduction to 1.15 compared to baseline values of 11.68, with 95 percent success rate.

Polestar optimizes public transportation routes for efficiency and user satisfaction.

problem Difficulty in finding optimal public transportation routes due to complex networks and dynamic situations.
method Developed a Public Transportation Graph (PTG) and a route search algorithm with station binding and ranking modules.
result Demonstrated superior efficiency and user satisfaction compared to existing systems.

Improved text generation with constraints using discrete auto-regressive biasing.

problem Balancing fluency and constraint satisfaction in LLM outputs.
method Discrete Auto-regressive Biasing, leveraging gradients in discrete text space.
result Significantly improved constraint satisfaction with comparable fluency.

Researchers study how teachers' advising relationships influence their perceptions of satisfaction and students, not policy influence.

problem Understanding the relationship between teachers' advising relationships and their perceptions of satisfaction and students.
method Proposed a novel joint model of network and item responses (JNIRM) with correlated latent variables.
result Teachers' advising relationships contribute more to satisfaction and students than to influence over educational policies.

This study analyzes app reviews to understand students' behavior in the app market.

problem Extracting sentiment from growing app reviews manually is impractical.
method Used machine learning algorithms with TF-IDF for text representation and ensemble learning for evaluation.
result SVM achieved the highest accuracy (93.37%) on tri-gram + TF-IDF scheme.

Algorithmic decision making systems are ubiquitous across a wide variety of online as well as offline services. These systems rely on complex learning methods and vast amounts of data to optimize the service functionality, satisfaction of the end user and profitability. However, there is a growing concern that these au…

2015-07-19abs ↗pdf ↗