DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Paper uses pre-trained models and active learning to analyze customer reviews quickly.
problem Automatic review analysis with limited labeled data and time.
method Pre-trained language representation and active learning framework.
result Fully automatic review analysis achieved at a faster pace.
Data-aware activation function customization reduces neural network error.
problem Current neural networks lack consideration for specific activation functions.
method Linear algebraic explanation and Diaconis-Shahshahani Approximation Theorem criteria for activation functions.
result Using an even activation function like seagull can reduce neural network error by orders of magnitude.
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
Study shows non-systematic bias in customer satisfaction surveys limits data value.
problem Non-systematic bias in customer satisfaction surveys limits data value.
method Used real customer satisfaction survey data of a large retail bank to show the irreducible error and suggest thoughtful survey design methods.
result A thoughtful survey design can reduce non-systematic error in customer satisfaction surveys.
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
The telecommunications industry is highly competitive, which means that the mobile providers need a business intelligence model that can be used to achieve an optimal level of churners, as well as a minimal level of cost in marketing activities. Machine learning applications can be used to provide guidance on marketing…
Supervised randomization makes randomized experiments more cost-effective for uplift modeling.
problem Costly randomized experiments for uplift modeling.
method Integrates existing scoring models into randomized trials to target relevant customers while correcting for selection bias.
result Cost-efficient data collection under supervised randomization with competitive uplift model performance.
The changing nature of the relationship between a retail bank and its customers is examined, particularly with respect to new financial concepts, debt and regulation. The traditional image of a bank is portrayed as a physical building a classical Doric portico. This image conveys concepts of service, soundness, strengt…
Topological Data Analysis (TDA) is a recent approach to analyze data sets from the perspective of their topological structure. Its use for time series data has been limited to the field of financial time series primarily and as a method for feature generation in machine learning applications. In this work, TDA is prese…
This paper converts NACE classification into embeddings to preserve hierarchical structure.
problem Preserving hierarchical structure in NACE classification while reducing dimensions.
method Custom metrics for hierarchical structure retention; state-of-the-art models and dimensionality reduction.
result The proposed approach effectively preserves hierarchical structures in NACE classification.
New policy optimizes product assortment in the presence of unpredictable customers.
problem Optimizing product assortment in the presence of outlier customers.
method Developed a robust online assortment optimization policy using an active elimination strategy.
result Established upper and lower bounds on regret, showing optimality up to logarithmic factor in T. In this paper we investigate the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. Our study reveals that (a) postpaid customers are more active in terms of service usage and (b) there are strong structural correlations in the mobile phone call network as connections betwee…
A Qini-based uplift model improves retention marketing campaign performance.
problem Isolating the marketing effect of a campaign and identifying responsive customers.
method Qini-based uplift regression model using logistic regression.
result Qini-optimized uplift models improve performance and provide interpretable models.
Evolutionary algorithms improve neural network performance by discovering better activation functions.
problem The choice of activation function affects neural network performance, but ReLU remains dominant.
method Defined a tree-based search space of candidate activation functions and used evolutionary algorithms (mutation, crossover, exhaustive search) to explore and discover better functions.
result Replacing ReLU with evolved activation functions statistically significantly increases network accuracy.
Bayesian model reduces TV watching data to 11 parameters for churn prediction.
problem Predicting customer churn in telecommunications with high-dimensional data.
method Bayesian hierarchical joint model for time-to-event and count data.
result Model reduces data from thousands to 11 customer-level parameter estimates.
Automatically discovers effective activation functions for deep learning.
problem Inconsistent performance of novel activation functions in deep learning networks.
method Evolutionary search for general form, gradient descent for parameters.
result Significant performance improvements over ReLU and other functions.
Improved k-NN active learning with local smoothness assumption.
problem Active learning convergence rates under smoothness assumptions.
method Designing an active learning algorithm with better convergence rate using local smoothness assumption for k-NN.
result Better convergence rate than in passive learning.
There is a large body of work on convergence rates either in passive or active learning. Here we outline some of the results that have been obtained, more specifically in a nonparametric setting under assumptions about the smoothness and the margin noise. We also discuss the relative merits of these underlying assumpti…
Proposes PKG embedding for e-commerce products.
problem Learning product intrinsic relations for e-commerce applications.
method Self-attention-enhanced distributed representation learning model from raw data.
result Compared favorably to baselines in knowledge completion and downstream tasks.
Due to the popularity of the Internet and smart mobile devices, more and more financial transactions and activities have been digitalized. Compared to traditional financial fraud detection strategies using credit-related features, customers are generating a large amount of unstructured behavioral data every second. In …
In this paper, we consider active information acquisition when the prediction model is meant to be applied on a targeted subset of the population. The goal is to label a pre-specified fraction of customers in the target or test set by iteratively querying for information from the non-target or training set. The number …
With ever-increasing computational demand for deep learning, it is critical to investigate the implications of the numeric representation and precision of DNN model weights and activations on computational efficiency. In this work, we explore unconventional narrow-precision floating-point representations as it relates …
AI-driven sales prioritization boosts renewal bookings by 8.08%.
problem Manual sales account prioritization is inefficient and under-invested.
method Developed an AI-based Account Prioritizer using machine learning and explanation algorithms.
result Generated a +8.08% increase in renewal bookings.
New algorithm for active learning in multiple matrix completion problems.
problem Simultaneous matrix completion with unknown ranks and varying sizes.
method MAlocate algorithm that adapts to unknown ranks and sizes.
result Minimax-optimal performance demonstrated with lower-bound analysis.
Develops a Bayesian model to predict business revenue and demand.
problem Estimating revenue and demand at business facilities.
method Variational Bayesian spatial interaction model (BSIM) with scalable inference.
result BSIM outperforms competing approaches in predicting pub revenue and demand.
Bayesian model predicts online activity participation.
problem Predicting the number of new users initiating an activity.
method Simple Bayesian approach for online activity sample sizes.
result Effective in predicting sample size for online experiments.
Proposes a new network for accurate predictions and uncertainty estimation.
problem Uncertainty estimation in regression predictions without sacrificing accuracy.
method Decoupled two-stage training process with custom loss function.
result Reduces prediction error by 23-34% while maintaining 95% PICP.
Learning product representations that reflect complementary relationship plays a central role in e-commerce recommender system. In the absence of the product relationships graph, which existing methods rely on, there is a need to detect the complementary relationships directly from noisy and sparse customer purchase ac…
Paper proposes LANN to measure model complexity of neural networks with curve activation functions.
problem Measuring model complexity of neural networks with curve activation functions.
method Proposes LANN, a piecewise linear framework to approximate curve activation functions, and derives complexity measure based on the number of linear regions.
result Demonstrates positive correlation between overfitting and model complexity during training.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
EXoN creates an explainable latent space for semi-supervised learning.
problem Creating an explainable latent space for semi-supervised learning.
method EXoN combines VAE with SCI (Soft-label Consistency Interpolation) to create an explainable latent space.
result EXoN reduces the cost of investigating representation patterns on the latent space.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
New GNN method detects money laundering in diverse customer relationships.
problem Insufficient precision and efficiency of current AML systems.
method Heterogeneous Graph Neural Network (GNN) approach.
result Great potential for enhancing electronic surveillance systems for money laundering.
Human activity recognition (HAR) in ubiquitous computing is beginning to adopt deep learning to substitute for well-established analysis techniques that rely on hand-crafted feature extraction and classification techniques. From these isolated applications of custom deep architectures it is, however, difficult to gain …
Trieste optimizes black-box functions using TensorFlow for efficient decision-making.
problem Optimizing complex, black-box functions efficiently.
method Bayesian optimization and active learning with TensorFlow integration.
result Trieste enables efficient exploration of black-box functions.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
In order to protect brokers from customer defaults in a volatile market, an active margin system is proposed for the transactions of margin lending in China. The probability of negative return under the condition that collaterals are liquidated in a falling market is used to measure the risk associated with margin loan…
Transformers handle long documents better with hierarchical segmentation and recurrent layers.
problem Applying BERT to long documents like call transcripts.
method Hierarchical segmentation, recurrent layers, and softmax activation.
result Significant improvement in customer call satisfaction prediction and topic classification tasks.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.