DCE learns customer embeddings from digital activity and financial context.
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Paper uses pre-trained models and active learning to analyze customer reviews quickly.
Data-aware activation function customization reduces neural network error.
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Paper proposes a new topology for AML analysis using Poincaré embeddings.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
Study shows non-systematic bias in customer satisfaction surveys limits data value.
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
The telecommunications industry is highly competitive, which means that the mobile providers need a business intelligence model that can be used to achieve an optimal level of churners, as well as a minimal level of cost in marketing activities. Machine learning applications can be used to provide guidance on marketing…
The changing nature of the relationship between a retail bank and its customers is examined, particularly with respect to new financial concepts, debt and regulation. The traditional image of a bank is portrayed as a physical building a classical Doric portico. This image conveys concepts of service, soundness, strengt…
Topological Data Analysis (TDA) is a recent approach to analyze data sets from the perspective of their topological structure. Its use for time series data has been limited to the field of financial time series primarily and as a method for feature generation in machine learning applications. In this work, TDA is prese…
This paper converts NACE classification into embeddings to preserve hierarchical structure.
In this paper we investigate the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. Our study reveals that (a) postpaid customers are more active in terms of service usage and (b) there are strong structural correlations in the mobile phone call network as connections betwee…
A Qini-based uplift model improves retention marketing campaign performance.
Evolutionary algorithms improve neural network performance by discovering better activation functions.
Bayesian model reduces TV watching data to 11 parameters for churn prediction.
Automatically discovers effective activation functions for deep learning.
Improved k-NN active learning with local smoothness assumption.
There is a large body of work on convergence rates either in passive or active learning. Here we outline some of the results that have been obtained, more specifically in a nonparametric setting under assumptions about the smoothness and the margin noise. We also discuss the relative merits of these underlying assumpti…
Proposes PKG embedding for e-commerce products.
Customer scoring models are the core of scalable direct marketing. Uplift models provide an estimate of the incremental benefit from a treatment that is used for operational decision-making. Training and monitoring of uplift models require experimental data. However, the collection of data under randomized treatment as…
Due to the popularity of the Internet and smart mobile devices, more and more financial transactions and activities have been digitalized. Compared to traditional financial fraud detection strategies using credit-related features, customers are generating a large amount of unstructured behavioral data every second. In …
In this paper, we consider active information acquisition when the prediction model is meant to be applied on a targeted subset of the population. The goal is to label a pre-specified fraction of customers in the target or test set by iteratively querying for information from the non-target or training set. The number …
With ever-increasing computational demand for deep learning, it is critical to investigate the implications of the numeric representation and precision of DNN model weights and activations on computational efficiency. In this work, we explore unconventional narrow-precision floating-point representations as it relates …
AI-driven sales prioritization boosts renewal bookings by 8.08%.
New algorithm for active learning in multiple matrix completion problems.
Develops a Bayesian model to predict business revenue and demand.
Bayesian model predicts online activity participation.
Proposes a new network for accurate predictions and uncertainty estimation.
Learning product representations that reflect complementary relationship plays a central role in e-commerce recommender system. In the absence of the product relationships graph, which existing methods rely on, there is a need to detect the complementary relationships directly from noisy and sparse customer purchase ac…
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
Paper proposes LANN to measure model complexity of neural networks with curve activation functions.
EXoN creates an explainable latent space for semi-supervised learning.
Financial institutions use LSTM models to predict customer goals.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
New GNN method detects money laundering in diverse customer relationships.
Human activity recognition (HAR) in ubiquitous computing is beginning to adopt deep learning to substitute for well-established analysis techniques that rely on hand-crafted feature extraction and classification techniques. From these isolated applications of custom deep architectures it is, however, difficult to gain …
Trieste optimizes black-box functions using TensorFlow for efficient decision-making.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
In order to protect brokers from customer defaults in a volatile market, an active margin system is proposed for the transactions of margin lending in China. The probability of negative return under the condition that collaterals are liquidated in a falling market is used to measure the risk associated with margin loan…
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
The paper uses RFM and clustering to segment bank customers.
The study improves CLV predictions in retail banking with machine learning.
Study clusters bank customers using LSTM and DTW.
Study compares classification techniques to predict customer churn in banking.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …