Identifying customer segments in retail banking portfolios with different risk profiles can improve the accuracy of credit scoring. The Variational Autoencoder (VAE) has shown promising results in different research domains, and it has been documented the powerful information embedded in the latent space of the VAE. We…
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48 results for “customer scoring”
Supervised randomization makes randomized experiments more cost-effective for uplift modeling.
problem Costly randomized experiments for uplift modeling.
method Integrates existing scoring models into randomized trials to target relevant customers while correcting for selection bias.
result Cost-efficient data collection under supervised randomization with competitive uplift model performance.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
Understanding customer sentiments is of paramount importance in marketing strategies today. Not only will it give companies an insight as to how customers perceive their products and/or services, but it will also give them an idea on how to improve their offers. This paper attempts to understand the correlation of diff…
The study examines how social biases are reinforced in machine learning models used for credit scoring.
problem Reinforcement of societal biases in machine learning algorithms for credit scoring.
method Analysis of machine learning models predicting gender or ethnicity based on loan applications data.
result Machine learning models can reflect and reinforce social biases present in the data.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Net-Promoter Score (NPS) is now ubiquitous as an easily-collected market research metric, having displaced many serious market research processes. Unfortunately, this has been its sole success. It possesses few, if any, of the characteristics that might be regarded as highly desirable in a high-level market research me…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
Topological Data Analysis (TDA) is a recent approach to analyze data sets from the perspective of their topological structure. Its use for time series data has been limited to the field of financial time series primarily and as a method for feature generation in machine learning applications. In this work, TDA is prese…
Paper aims to improve relevance of e-commerce search results.
problem Improving relevance of online product search results.
method Combines machine learning, NLP, and IR techniques to predict relevance scores.
result Deep learning models outperform conventional IR models in relevance prediction.
Firms miscount their customers who stop buying without saying goodbye.
problem Counting non-contractual customers accurately.
method Estimating repeat purchase probabilities and extrapolating to infinite time.
result The count of alive customers is only partially identified, with a wide range of estimates.
A Graphical Point Process Framework for Understanding Removal Effects in Multi-Touch Attributionstat.ME
New framework for attributing online marketing touchpoints.
problem Fine-grained attribution of individual touchpoints' effects.
method Graphical point process framework for studying conversion effects.
result Proposed methods allocate proper credit to touchpoints for each customer's path.
Although timely sepsis diagnosis and prompt interventions in Intensive Care Unit (ICU) patients are associated with reduced mortality, early clinical recognition is frequently impeded by non-specific signs of infection and failure to detect signs of sepsis-induced organ dysfunction in a constellation of dynamically cha…
Paper presents a novel time series clustering algorithm for financial inclusion.
problem Difficulty in understanding consumer financial behavior without restrictive credit scoring.
method Developed a novel time series clustering algorithm.
result Allows institutions to offer unique financial products based on customer needs.
Study examines fairness in machine learning for credit scoring.
problem Bias in machine learning models for credit scoring.
method Comprehensive experimental study of fairness-aware machine learning models.
result Fairness-aware models improve fairness while maintaining accuracy.
This paper presents two cases of random banking data generators based on migration matrices and scoring rules. The banking data generator is a new hope in researches of finding the proving method of comparisons of various credit scoring techniques. There is analyzed the influence of one cyclic macro--economic variable …
Recent advances in spoken language technologies and the introduction of many customer facing products, have given rise to a wide customer reliance on smart personal assistants for many of their daily tasks. In this paper, we present a system to reduce users' cognitive load by extending personal assistants with long-ter…
Multiple machine learning and prediction models are often used for the same prediction or recommendation task. In our recent work, where we develop and deploy airline ancillary pricing models in an online setting, we found that among multiple pricing models developed, no one model clearly dominates other models for all…
Risk scores are simple classification models that let users make quick risk predictions by adding and subtracting a few small numbers. These models are widely used in medicine and criminal justice, but are difficult to learn from data because they need to be calibrated, sparse, use small integer coefficients, and obey …
Optimizes renewable energy mix to meet carbon-free targets at lowest cost.
problem Minimizing annual procurement costs while achieving specified carbon-free hourly performance.
method Probabilistic framework with simulation scenarios and probability constraints. Fixed set of renewable generators and load customer.
result Demonstrated that certain renewable energy portfolios can meet carbon-free targets at lower costs compared to others.
Paper develops a framework to optimize neural networks using weighted metrics.
problem Discrepancy between maximizing weighted classification scores and minimizing loss function.
method Formalizes weighted classification metrics and constructs corresponding losses.
result Framework includes well-established approaches like cost-sensitive learning and weighted cross entropy.
One of the key elements in the banking industry rely on the appropriate selection of customers. In order to manage credit risk, banks dedicate special efforts in order to classify customers according to their risk. The usual decision making process consists in gathering personal and financial information about the borr…
A new RL framework for risk-sensitive decision-making using convex scoring functions.
problem Time-inconsistent risk measures in reinforcement learning.
method Convex scoring functions, augmented state space, auxiliary variable, customized Actor-Critic algorithm.
result Theoretical guarantees for approximation and convergence under certain conditions.
Genealogy research is the study of family history using available resources such as historical records. Ancestry provides its customers with one of the world's largest online genealogical index with billions of records from a wide range of sources, including vital records such as birth and death certificates, census re…
Operations is a key challenge in the domain of machine learning pipeline deployments involving monitoring and management of real-time prediction quality. Typically, metrics like accuracy, RMSE etc., are used to track the performance of models in deployment. However, these metrics cannot be calculated in production due …
Algorithm reduces audit costs by identifying best service configurations from biased textual evidence.
problem Designing service systems from textual evidence requires accurate selection despite biased automated scoring.
method Developed PP-LUCB algorithm combining LLM scores and selective audits to minimize costs.
result Correctly identified the best model in 40/40 trials with 90% cost reduction.
Log-Loss scores expose membership privacy breaches.
problem Privacy leakage from statistical aggregates like Log-Loss scores.
method Proved that Log-Loss scores enable full accuracy membership inference in a single query.
result Complete membership privacy breach is possible with Log-Loss scores.
Keyword spotting--or wakeword detection--is an essential feature for hands-free operation of modern voice-controlled devices. With such devices becoming ubiquitous, users might want to choose a personalized custom wakeword. In this work, we present DONUT, a CTC-based algorithm for online query-by-example keyword spotti…
A new method for uplift modeling using learning-to-rank techniques.
problem Improving customer targeting in marketing and retention.
method Unified formalization of uplift measures, learning-to-rank with PCG metric, LambdaMART optimization.
result Improved results compared to standard learning-to-rank metrics and state-of-the-art uplift modeling.
This guide clarifies techniques for assessing and comparing model calibration and performance.
problem Assessing and comparing the calibration and performance of predictive models in insurance and actuarial practice.
method Clarifies statistical techniques for assessing model calibration and comparing models, emphasizing the importance of specifying the prediction target functional and choosing the appropriate scoring function.
result Provides guidance for the practical choice of scoring functions and illustrates results with real data case studies.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Big data from phone calls improves credit scoring models and profits.
problem Improving credit scoring models to enhance financial inclusion.
method Combining call-detail records and traditional data to build scorecards using social network analytics.
result Combining call-detail records with traditional data significantly increases model performance and profit.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Layer-wise Relevance Propagation (LRP) and saliency maps have been recently used to explain the predictions of Deep Learning models, specifically in the domain of text classification. Given different attribution-based explanations to highlight relevant words for a predicted class label, experiments based on word deleti…
Customer Momentumq-fin.PR
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
In medicine, visualizing chromosomes is important for medical diagnostics, drug development, and biomedical research. Unfortunately, chromosomes often overlap and it is necessary to identify and distinguish between the overlapping chromosomes. A segmentation solution that is fast and automated will enable scaling of co…
This paper enhances uplift modeling for multi-treatment marketing campaigns.
problem Optimizing marketing strategies by selecting individuals likely to respond to different treatments.
method Leveraging score ranking and calibration techniques.
result Improves overall performance of marketing campaigns.
The paper is aware of the importance of certain figures that are essential to an understanding of Credit Scoring models in credit acceptance process optimization, namely if the power of discrimination measured by Gini value is increased by 5% then the profit of the process can be increased monthly by about 1 500 kPLN (…
Exploring Multi-Banking Customer-to-Customer Relations in AML Context with Poincaré Embeddingsq-fin.GN
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
Survival analysis/time-to-event models are extremely useful as they can help companies predict when a customer will buy a product, churn or default on a loan, and therefore help them improve their ROI. In this paper, we introduce a new method to calculate survival functions using the Multi-Task Logistic Regression (MTL…
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
LLmFPCA-detect detects anomalies in sparse longitudinal text data using LLMs and mFPCA.
problem Challenges in detecting patterns and anomalies in sparse longitudinal textual data.
method Pairs LLM-based text embeddings with mFPCA to detect clusters and anomalies.
result LLmFPCA-detect outperforms state-of-the-art baselines on Amazon and Wikipedia datasets.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.