Topological Data Analysis (TDA) is a recent approach to analyze data sets from the perspective of their topological structure. Its use for time series data has been limited to the field of financial time series primarily and as a method for feature generation in machine learning applications. In this work, TDA is prese…
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48 results for “customer relationship management”
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
Study examines European banks' digital transformation strategies.
problem Lack of a common framework for open banking innovation in banking sector.
method Qualitative analysis of partnerships and API development.
result European banks are diversifying and boosting customer relationship management.
Retail Market Analysisq-fin.GN
Analyzes retail trends from sales, search, and reviews.
problem Optimizing inventory and marketing for better customer satisfaction.
method Historical sales data, search trends, and customer reviews.
result Identifies patterns and trending products for retailers.
Customer Momentumq-fin.PR
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
In the age of data driven solution, the customer demographic attributes, such as gender and age, play a core role that may enable companies to enhance the offers of their services and target the right customer in the right time and place. In the marketing campaign, the companies want to target the real user of the GSM …
New method predicts customer churn using mixed-penalty logistic regression.
problem Predicting customer churn in CRM systems.
method Mixed-penalty logistic regression for big data analysis.
result Proposed method enhances logistic regression for better predictive analytics.
This study designs a financial risk control platform using big data and machine learning.
problem Traditional risk management models are inadequate for modern financial complexities.
method Big data mining, real-time streaming data processing, statistical analysis, and precise customer behavior mining.
result The platform effectively identifies and responds to potential risks in real-time.
Paper tackles AI risks by customizing metrics and models.
problem AI risks are multidimensional and immaturely managed.
method Decomposes AI risks into data protection, fairness, etc., and develops metrics and models.
result Customized metrics and models reduce AI risk uncertainty.
Study predicts customer data sharing in Open Banking and explains key factors.
problem Predicting and explaining customer data sharing in Open Banking environments.
method Hybrid data balancing strategy with ADASYN and NEARMISS, XGBoost models, SHAP, CART.
result 91.39% accuracy for inflow and 91.53% for outflow predictions, revealing influential features.
A novel CAB-XDE framework predicts speculative stock prices with high accuracy.
problem Forecasting speculative stock prices in volatile markets.
method Customized attention BiLSTM with XGBoost, integrating attention mechanism and weight determination theory-error reciprocal method.
result Empirically validated with MAPE of 0.0037, MAE of 84.40, and RMSE of 106.14.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Predicting Credit Default Probabilities Using Bayesian Statistics and Monte Carlo Simulationsstat.AP
Bayesian and simulation methods predict credit default probabilities.
problem Assessing credit risk in large customer portfolios.
method Two-phase approach: Bayesian estimation followed by Monte Carlo simulations.
result Estimation of true default rates through simulations.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
In e-commerce, content quality of the product catalog plays a key role in delivering a satisfactory experience to the customers. In particular, visual content such as product images influences customers' engagement and purchase decisions. With the rapid growth of e-commerce and the advent of artificial intelligence, tr…
Companies do not operate in a vacuum. As companies move towards an increasingly specialized production function and their reach is becoming truly global, their aptitude in managing and shaping their inter-organizational network is a determining factor in measuring their health. Current models of company financial healt…
In this chapter the complex systems are discussed in the context of economic and business policy and decision making. It will be showed and motivated that social systems are typically chaotic, non-linear and/or non-equilibrium and therefore complex systems. It is discussed that the rapid change in global consumer behav…
This paper optimizes revenue and resource balance in network revenue management.
problem Maximizing revenue while ensuring fair resource consumption across different suppliers.
method Introduces a regularized revenue objective and a primal-dual UCB algorithm for continuous prices and balancing.
result Achieves a worst-case regret of for revenue maximization and balancing.
We use customer demand data for fashion articles on Myntra, and derive a fashionability or style quotient, which represents customer demand for the stylistic content of a fashion article, decoupled with its commercials (price, offers, etc.). We demonstrate learning for assortment planning in fashion that would aim to k…
Proposes a pricing agent using reinforcement learning to balance renewable energy demand.
problem Intermittent renewable energy sources challenge carbon-free electricity generation.
method Reinforcement learning approach to balance customer demand with renewable energy generation.
result Demonstrates improved electricity pricing strategy for renewable energy integration.
Proposes RTL model for sentiment classification and key word detection in online reviews.
problem Sentiment classification and key word detection in online reviews for hospitality industry.
method Regularized Text Logistic (RTL) regression model.
result RTL model achieves satisfactory classification performance and identifies key word features.
Learning product representations that reflect complementary relationship plays a central role in e-commerce recommender system. In the absence of the product relationships graph, which existing methods rely on, there is a need to detect the complementary relationships directly from noisy and sparse customer purchase ac…
Understanding the heat usage of customers is crucial for effective district heating operations and management. Unfortunately, existing knowledge about customers and their heat load behaviors is quite scarce. Most previous studies are limited to small-scale analyses that are not representative enough to understand the b…
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Study on electronic banking satisfaction in Nigeria.
problem Limited research on factors enhancing end users' satisfaction in electronic banking.
method Empirical analysis of factors influencing electronic banking user satisfaction.
result Factors influencing electronic banking user satisfaction and their relationship with satisfaction.
Estimates price sensitivity from transaction data using a novel odds ratio method.
problem Estimate price sensitivity from transaction-level data with partially observed treatment assignments.
method Recursive partitioning procedure with adversarial imputation for robust estimation.
result Validated on synthetic data and applied to three case studies, demonstrating heterogeneity in treatment effects.
Generative AI at Workecon.GN
Generative AI boosts productivity and improves customer service quality.
problem Productivity and quality of customer support agents.
method Staggered introduction of a generative AI-based conversational assistant in customer support.
result AI increases productivity by 15% on average, with significant heterogeneity across workers.
Custom loss functions improve accuracy of wildfire rate of spread forecasts.
problem Improving accuracy of wildfire rate of spread forecasts.
method Examined custom loss functions in machine learning models of fuel moisture content.
result Custom loss functions improved accuracy of ROS forecasts by a small amount.
Adaptive strategies reduce pension fund costs and risks.
problem Managing longevity and volatility risks in pension funds.
method Modular simulation framework with customizable metrics.
result Substantial reduction in pension plan costs and default risk.
Risk assessment is a major challenge for supply chain managers, as it potentially affects business factors such as service costs, supplier competition and customer expectations. The increasing interconnectivity between organisations has put into focus methods for supply chain cyber risk management. We introduce a gener…
Automating the customer analytics process is crucial for companies that manage distinct customer bases. In such data-rich and dynamic environments, visualization plays a key role in understanding events of interest. These ideas have led to the popularity of analytics dashboards, yet academic research has paid scant att…
The changing nature of the relationship between a retail bank and its customers is examined, particularly with respect to new financial concepts, debt and regulation. The traditional image of a bank is portrayed as a physical building a classical Doric portico. This image conveys concepts of service, soundness, strengt…
Method detects and visualizes changes in financial markets' asset relationships.
problem Detecting and explaining changes in financial markets' asset relationships.
method Construct co-occurrence networks, calculate Graph-Based Entropy, apply Differential Network.
result Visualization of changes in financial markets with high interpretability.
Enhancing Efficiency of Pension Schemes through Effective Risk Governance: A Kenyan Perspectiveq-fin.RM
Study finds risk management significantly improves pension scheme efficiency in Kenya.
problem Improving efficiency of pension schemes in Kenya.
method Panel data analysis of 128 pension schemes from 2015-2021.
result Risk management significantly mediates the relationship between corporate governance and pension scheme efficiency.
Most real-world document collections involve various types of metadata, such as author, source, and date, and yet the most commonly-used approaches to modeling text corpora ignore this information. While specialized models have been developed for particular applications, few are widely used in practice, as customizatio…
In this paper we investigate the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. Our study reveals that (a) postpaid customers are more active in terms of service usage and (b) there are strong structural correlations in the mobile phone call network as connections betwee…
Untangling the complexity of market competition in consumer goods -A complex Hilbert PCA analysisq-fin.GN
Novel method CHPCA simplifies complex market dynamics.
problem Quantifying interactions in rapidly evolving consumer goods markets.
method Complex Hilbert Principal Component Analysis (CHPCA) and Hodge decomposition.
result Revealed comovements and customer heterogeneity in consumer choice process.
Deriving the optimal safety stock quantity with which to meet customer satisfaction is one of the most important topics in stock management. However, it is difficult to control the stock management of correlated marketable merchandise when using an inventory control method that was developed under the assumption that t…
Study tackles ranking fraud in online platforms by learning robust rankings.
problem Fraudulent fake users manipulate product rankings.
method Developed algorithms for robust ranking in two informational environments.
result Our algorithms converge to optimal rankings, robust to fake users.
In many structured prediction problems, complex relationships between variables are compactly defined using graphical structures. The most prevalent graphical prediction methods---probabilistic graphical models and large margin methods---have their own distinct strengths but also possess significant drawbacks. Conditio…
One of the key elements in the banking industry rely on the appropriate selection of customers. In order to manage credit risk, banks dedicate special efforts in order to classify customers according to their risk. The usual decision making process consists in gathering personal and financial information about the borr…
Biased diffusion on Japanese inter-firm trading network: Estimation of sales from network structureq-fin.GN
To investigate the actual phenomena of transport on a complex network, we analysed empirical data for an inter-firm trading network, which consists of about one million Japanese firms and the sales of these firms (a sale corresponds to the total in-flow into a node). First, we analysed the relationships between sales a…
New GNN method detects money laundering in diverse customer relationships.
problem Insufficient precision and efficiency of current AML systems.
method Heterogeneous Graph Neural Network (GNN) approach.
result Great potential for enhancing electronic surveillance systems for money laundering.
Paper proposes an intelligent credit limit management system using causal inference.
problem Traditional credit limit management strategies are heuristic and not data-driven.
method Conditional independence testing, response model, log transformation, GBDT encoding, non-linear transformation on features, well-designed metric.
result The proposed approach effectively manages credit limits and incorporates diminishing marginal effects.
Identifying customer segments in retail banking portfolios with different risk profiles can improve the accuracy of credit scoring. The Variational Autoencoder (VAE) has shown promising results in different research domains, and it has been documented the powerful information embedded in the latent space of the VAE. We…
It seems that what has been said by now about market and competitiveness do not fit perfectly with competences of getting the best of profit. Sometimes, the classical methods of fundamentals of management do not apply to individual companies that face irregular accommodation on the market. It is high time to replace th…
Standard micro-economics concentrate on the description of markets but is seldom interested in production. Several economists discussed the concept of a firm, as opposed to an open labour market where entrepreneurs would recrute workers on the occasion of each business opportunity. Coase \cite{Coase} is one of them, wh…