Study proposes a time-aware model to predict user conversion intent.
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Model improves email-based conversational agents' ability to extract relevant information.
Hybrid approach combines user feedback and machine learning for predicting user satisfaction.
TIM framework uses LLMs and domain experts to infer DeFi user transaction intents.
Despite the growing importance of multilingual aspect of web search, no appropriate offline metrics to evaluate its quality are proposed so far. At the same time, personal language preferences can be regarded as intents of a query. This approach translates the multilingual search problem into a particular task of searc…
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and intent recognition in order to convert live audio into a rich, actionable stream o…
Paper addresses bias in search intent affecting click behavior.
TPG-DNN predicts user intent using GRU loss and multi-task learning.
Recommender systems take inputs from user history, use an internal ranking algorithm to generate results and possibly optimize this ranking based on feedback. However, often the recommender system is unaware of the actual intent of the user and simply provides recommendations dynamically without properly understanding …
This paper examines feature selection for extracting user intentions from Twitter.
SYNTHONY selects tabular synthesizers based on stress profiling and user intent.
End-to-end dialogue model learns from joint embeddings and user intent.
Study predicts adolescents' intention to smoke cigarettes using ML models.
MACRo-mIcro VAE learns disentangled user behavior representations.
Inferring intent from observed behavior has been studied extensively within the frameworks of Bayesian inverse planning and inverse reinforcement learning. These methods infer a goal or reward function that best explains the actions of the observed agent, typically a human demonstrator. Another agent can use this infer…
Developing a dialogue agent that is capable of making autonomous decisions and communicating by natural language is one of the long-term goals of machine learning research. Traditional approaches either rely on hand-crafting a small state-action set for applying reinforcement learning that is not scalable or constructi…
In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent classification, named entity recognition, and information retrieval subtasks. Our ch…
Can machine learning models for recommendation be easily fooled? While the question has been answered for hand-engineered fake user profiles, it has not been explored for machine learned adversarial attacks. This paper attempts to close this gap. We propose a framework for generating fake user profiles which, when inco…
Search queries are appropriate when users have explicit intent, but they perform poorly when the intent is difficult to express or if the user is simply looking to be inspired. Visual browsing systems allow e-commerce platforms to address these scenarios while offering the user an engaging shopping experience. Here we …
Improved financial VA intent classification accuracy.
A new algorithm for conversational recommendation systems using dueling bandits in GLMs.
FedConPE improves conversational recommender systems efficiency and privacy.
Unified approach for conversational recommendation by integrating attributes and items.
New algorithm speeds up user preference learning in conversational contexts.
TIMeSynC combines financial service interactions for intent prediction.
Studies on massive open online courses (MOOCs) users discuss the existence of typical profiles and their impact on the learning process of the students. However defining the typical behaviors as well as classifying the users accordingly is a difficult task. In this paper we suggest two methods to model MOOC users behav…
PIP-Net predicts pedestrian crossing intentions with up to 4-second lead.
Finding relevant information from large document collections such as the World Wide Web is a common task in our daily lives. Estimation of a user's interest or search intention is necessary to recommend and retrieve relevant information from these collections. We introduce a brain-information interface used for recomme…
Researchers analyze how RNNs solve intent detection tasks using dynamical systems theory.
DSPN predicts advertiser satisfaction and intent for e-commerce platforms.
Model user preferences for conversational LLMs using weak rewards.
This paper tackles tweet classification by identifying purpose and position.
Automated dialogue quality evaluation using user satisfaction estimates across multiple domains.
Online purchase decisions in organizations can go through a complex journey with multiple agents involved in the decision making process. Depending on the product being purchased, and the organizational structure, the process may involve employees who first conduct market research, and then influence decision makers wh…
Study predicts ad conversions based on URL embeddings.
The goal of online display advertising is to entice users to "convert" (i.e., take a pre-defined action such as making a purchase) after clicking on the ad. An important measure of the value of an ad is the probability of conversion. The focus of this paper is the development of a computationally efficient, accurate, a…
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate user satisfaction use limited feature sets and rely on annotation schemes with low …
This paper explores how LLMs can improve pipeline-based conversational agents.
Adapts large transformer model for search query intent understanding.
SCM-GAN converts any song to sound like a different singer.
Deep learning improves conversational recommender systems.
Contextual bandit algorithms provide principled online learning solutions to balance the exploitation-exploration trade-off in various applications such as recommender systems. However, the learning speed of the traditional contextual bandit algorithms is often slow due to the need for extensive exploration. This poses…
We propose a robust classifier to predict buying intentions based on user behaviour within a large e-commerce website. In this work we compare traditional machine learning techniques with the most advanced deep learning approaches. We show that both Deep Belief Networks and Stacked Denoising auto-Encoders achieved a su…
Information extraction and user intention identification are central topics in modern query understanding and recommendation systems. In this paper, we propose DeepProbe, a generic information-directed interaction framework which is built around an attention-based sequence to sequence (seq2seq) recurrent neural network…
Click through rate (CTR) prediction is very important for Native advertisement but also hard as there is no direct query intent. In this paper we propose a large-scale event embedding scheme to encode the each user browsing event by training a Siamese network with weak supervision on the users' consecutive events. The …
Predicting conversion rates (CVRs) in display advertising (e.g., predicting the proportion of users who purchase an item (i.e., a conversion) after its corresponding ad is clicked) is important when measuring the effects of ads shown to users and to understanding the interests of the users. There is generally a time de…
Smart reply systems have been developed for various messaging platforms. In this paper, we introduce Uber's smart reply system: one-click-chat (OCC), which is a key enhanced feature on top of the Uber in-app chat system. It enables driver-partners to quickly respond to rider messages using smart replies. The smart repl…
Recommendations are broadly used in marketplaces to match users with items relevant to their interests and needs. To understand user intent and tailor recommendations to their needs, we use deep learning to explore various heterogeneous data available in marketplaces. This paper focuses on the challenge of measuring re…