Service system dynamics occur at the interplay between customer behaviour and a service provider's response. This kind of dynamics can effectively be modeled within the framework of queuing theory where customers' arrivals are described by point process models. However, these approaches are limited by parametric assump…
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48 results for “service systems”
An online learning framework optimizes pricing and capacity in service systems.
problem Optimizing pricing and capacity in dynamic service systems.
method Gradient-based Online Learning in Queue (GOLiQ) framework.
result GOLiQ achieves logarithmic regret bound and improves service provider's performance.
This work analyzes how users and services adapt to reduce risk, leading to specialization.
problem Adaptation of users and services to reduce risk affects learning and performance.
method Analyzed a class of dynamics where users allocate participation and services update parameters.
result Repeated myopic updates with multiple learners lead to better outcomes than repeated risk minimization.
LightAutoML automates ML for a large financial services company.
problem Building high-quality ML models for a complex financial ecosystem.
method Developed an AutoML system tailored to a large European financial services company's unique requirements.
result LightAutoML outperformed experienced data scientists and other open-source solutions.
DeepSIP predicts network failures' impact using CNN from syslog and traffic data.
problem Predicting service impact from network failures.
method Temporal multimodal CNN for predicting time to recovery and traffic loss.
result DeepSIP reduced prediction error by approximately 50%.
The authors characterize flexibility in power and energy markets considering time, spatiality, resource, and risk.
problem Evaluating and maximizing flexibility in power systems and markets.
method Characterization of flexibility dimensions (time, spatiality, resource, risk) and their interrelations with flexibility assets, products, and services.
result Flexibility should be evaluated based on multiple dimensions for efficient power systems and markets.
The grid integration of intermittent Renewable Energy Sources (RES) causes costs for grid operators due to forecast uncertainty and the resulting production schedule mismatches. These so-called profile service costs are marginal cost components and can be understood as an insurance fee against RES production schedule u…
Two neural network models analyze bus system efficiency and demand.
problem Identify service gaps and quantify demand in public transportation.
method Two neural network models considering demographic data and metrics.
result Models can generalize to other cities' bus systems.
Service-induced congestion in memory-constrained LLM serving
problem Service-induced congestion in memory-constrained large language model (LLM) serving
method Developing a discrete-time dynamical model of memory-constrained LLM inference
result The system converges to a unique worst-case limit cycle that is asymptotically stable outside a Lebesgue-measure-zero exact-capture set, with throughput losses as large as 50%.
Algorithm reduces audit costs by identifying best service configurations from biased textual evidence.
problem Designing service systems from textual evidence requires accurate selection despite biased automated scoring.
method Developed PP-LUCB algorithm combining LLM scores and selective audits to minimize costs.
result Correctly identified the best model in 40/40 trials with 90% cost reduction.
In recent years, a number of artificial intelligent services have been developed such as defect detection system or diagnosis system for customer services. Unfortunately, the core in these services is a black-box in which human cannot understand the underlying decision making logic, even though the inspection of the lo…
Classification-as-a-Service (CaaS) is widely deployed today in machine intelligence stacks for a vastly diverse set of applications including anything from medical prognosis to computer vision tasks to natural language processing to identity fraud detection. The computing power required for training complex models on l…
Modern Internet services, such as those at Google, Yahoo!, and Amazon, handle billions of requests per day on clusters of thousands of computers. Because these services operate under strict performance requirements, a statistical understanding of their performance is of great practical interest. Such services are model…
BESS shows potential in European markets for frequency support, but not for energy arbitrage.
problem Lack of profitability for BESS in energy arbitrage in most European markets.
method Proposed a general payoff model for BESS operation and calculated utilization factors for common applications.
result BESS shows higher potential in providing frequency support services, especially in Central Western and Northern Europe.
This paper tackles AI model governance challenges in financial services.
problem Challenges in current AI model governance practices in financial services.
method Proposes a system-level framework for increased self-regulation.
result Enhanced model governance and risk management capabilities.
Algorithm stabilizes queues in asymmetric systems with unknown service rates.
problem Stabilizing queues in multi-class multi-server systems with unknown service rates.
method Proposes UCB and Thompson Sampling algorithms to stabilize queues while learning service rates.
result Achieves system stability with an average queue length bound of \(O(\min\{N,K\}/ε)\) for large time horizon \(T\).
AI agent predicts industry and product/service codes for companies.
problem Manual curation of company data is expensive and prone to errors.
method Hierarchical multi-class industry code classifier with multi-label product/service code classifier.
result High accuracy (92-96%) achieved with limited labeled data.
The key characteristic of a true free market economy is that exchanges are entirely voluntary. When there is a monopoly in the creation of currency as we have in today's markets, you no longer have a true free market. Features of the current economic system such as central banking and taxation would be nonexistent in a…
Dialogue State Tracking (DST) is a core component of virtual assistants such as Alexa or Siri. To accomplish various tasks, these assistants need to support an increasing number of services and APIs. The Schema-Guided State Tracking track of the 8th Dialogue System Technology Challenge highlighted the DST problem for u…
The Social Internet of Things (SIoT), integration of the Internet of Things and Social Networks paradigms, has been introduced to build a network of smart nodes that are capable of establishing social links. In order to deal with misbehaving service provider nodes, service requestor nodes must evaluate their trustworth…
Digital Financial Services continue to expand and replace the delivery of traditional banking services to the customers through innovative technologies to meet the growing complex needs and globalization challenges. These diversified digital products help the organizations (service providers) to improve their firm perf…
Accurate and reliable travel time predictions in public transport networks are essential for delivering an attractive service that is able to compete with other modes of transport in urban areas. The traditional application of this information, where arrival and departure predictions are displayed on digital boards, is…
Algorithms are increasingly common components of high-impact decision-making, and a growing body of literature on adversarial examples in laboratory settings indicates that standard machine learning models are not robust. This suggests that real-world systems are also susceptible to manipulation or misclassification, w…
This paper tackles hidden technical debts in fair ML systems for Fintech.
problem Building fair machine learning systems in financial services.
method Examining key stages of ML system development and deployment.
result Technical debts exist in deploying fair ML systems in Fintech.
The widespread mobile devices facilitated the emergence of many new applications and services. Among them are location-based services (LBS) that provide services based on user's location. Several techniques have been presented to enable LBS even in indoor environments where Global Positioning System (GPS) has low local…
Proposes a framework for energy-efficient AIGC workload scheduling in cloud data centers.
problem Challenges of scheduling AIGC workloads for energy efficiency and quality control.
method Joint energy management and coordinated AIGC workload scheduling framework with diffusion model-aided reward shaping.
result Effective learning of scheduling policies under sparse environmental feedback.
Framework optimizes targeting high-need individuals while estimating treatment effects.
problem Balancing resource allocation to high-need individuals with evaluating treatment effects.
method Proposes a framework to design randomized allocation rules that balance targeting high-need recipients with learning treatment effects.
result Optimized policies can significantly mitigate the tradeoff between targeting high-need individuals and estimating treatment effects.
Paper uses RNN to predict SaaS user lifetime value.
problem Predicting user lifetime value in SaaS applications.
method Recurrent Neural Network with multi-cell architecture, accounting for cohort, age-in-system, and contemporaneous information.
result Significantly improved prediction accuracy compared to existing models.
Deep learning (DL) training-as-a-service (TaaS) is an important emerging industrial workload. The unique challenge of TaaS is that it must satisfy a wide range of customers who have no experience and resources to tune DL hyper-parameters, and meticulous tuning for each user's dataset is prohibitively expensive. Therefo…
Voice-enabled interactions provide more human-like experiences in many popular IoT systems. Cloud-based speech analysis services extract useful information from voice input using speech recognition techniques. The voice signal is a rich resource that discloses several possible states of a speaker, such as emotional sta…
Agents buy and sell services. All services are of equal quality. Buyers choose sellers at random. Monetary and fiscal policies are imposed by a central bank and a central government. Credit is supplied by a commercial banking system. Propensities to buy, sell, and lend depend on account balances, interest rates, tax ra…
Boosting algorithms improve delivery time prediction in postal services.
problem Challenges in long-term travel time prediction for postal services.
method Investigated linear regression models, tree-based ensembles (random forest, bagging, boosting), and compared their performance.
result Boosting algorithms, especially light gradient boosting and catboost, outperform other methods in accuracy and runtime efficiency.
Federated Learning prioritizes client data contributions for better model quality.
problem Privacy concerns and reluctance to share private data in machine learning.
method Prioritizes client data contributions in Federated Learning by assigning scores based on defined criteria.
result The proposed approach yields a higher quality global model compared to standard Federated Learning.
The paper studies MAB problems with LDP to balance privacy and service quality.
problem Balancing privacy and service quality in multi-armed bandit systems.
method Investigates regret minimization for MAB with LDP guarantee, proving lower bounds and proposing matching upper bounds algorithms.
result Regret upper bounds match lower bounds up to constant factors for MAB algorithms with LDP guarantee.
AutoML from Service Provider's Perspective: Multi-device, Multi-tenant Model Selection with GP-EIcs.LG
AutoML has become a popular service that is provided by most leading cloud service providers today. In this paper, we focus on the AutoML problem from the \emph{service provider's perspective}, motivated by the following practical consideration: When an AutoML service needs to serve {\em multiple users} with {\em multi…
Optimized Quality of Service prediction in FSO Links over South Africa using Ensemble Learningstat.ML
Optimizes QoS in FSO links over South Africa using ensemble learning.
problem Impact of weather on QoS in FSO links.
method Ensemble learning models (Random Forest, ADaBoost Regression, Stacking Regression, Gradient Boost Regression, Multilayer Neural Network) applied to meteorological data.
result Significant enhancement in QoS with RMSE and R-squared values of 0.0032 and 0.9906 respectively at George.
In this paper, we present a method to determine the global horizontal irradiance (GHI) from the power measurements of one or more PV systems, located in the same neighborhood. The method is completely unsupervised and is based on a physical model of a PV plant. The precise assessment of solar irradiance is pivotal for …
User churn is an important issue in online services that threatens the health and profitability of services. Most of the previous works on churn prediction convert the problem into a binary classification task where the users are labeled as churned and non-churned. More recently, some works have tried to convert the us…
Detecting faults and SLA violations in a timely manner is critical for telecom providers, in order to avoid loss in business, revenue and reputation. At the same time predicting SLA violations for user services in telecom environments is difficult, due to time-varying user demands and infrastructure load conditions. In…
Automated service classification plays a crucial role in service discovery, selection, and composition. Machine learning has been widely used for service classification in recent years. However, the performance of conventional machine learning methods highly depends on the quality of manual feature engineering. In this…
OTT services are replacing traditional telecom services, affecting revenue streams.
problem OTT services are reducing traditional telecom revenue streams.
method Quantitative analysis of mobile user trends and revenue changes.
result OTT services are becoming more prevalent and impacting telecom revenue.
System prioritizes rough sleeper alerts to improve outreach success.
problem Connecting rough sleepers with essential services efficiently.
method Data-driven approach prioritizing alerts based on likelihood of success.
result Increased outreach success rate by at least 15%.
Algorithmic decision making systems are ubiquitous across a wide variety of online as well as offline services. These systems rely on complex learning methods and vast amounts of data to optimize the service functionality, satisfaction of the end user and profitability. However, there is a growing concern that these au…
Paper improves ETF tail-risk monitoring reliability.
problem Unreliable ETF risk monitoring under degraded data.
method Combines quality checks, prediction, scoring, and adjustment.
result Improves tail-risk monitoring, especially during stressed periods.
Study examines European banks' digital transformation strategies.
problem Lack of a common framework for open banking innovation in banking sector.
method Qualitative analysis of partnerships and API development.
result European banks are diversifying and boosting customer relationship management.
In many online applications interactions between a user and a web-service are organized in a sequential way, e.g., user browsing an e-commerce website. In this setting, recommendation system acts throughout user navigation by showing items. Previous works have addressed this recommendation setup through the task of pre…
The -Nearest Neighbor Search (-NNS) is the backbone of several cloud-based services such as recommender systems, face recognition, and database search on text and images. In these services, the client sends the query to the cloud server and receives the response in which case the query and response are revealed t…
The Impact of Services on Economic Complexity: Service Sophistication as Route for Economic Growthecon.GN
Economic complexity reflects the amount of knowledge that is embedded in the productive structure of an economy. By combining tools from network science and econometrics, a robust and stable relationship between a country's productive structure and its economic growth has been established. Here we report that not only …