Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
New policy optimizes product assortment in the presence of unpredictable customers.
problem Optimizing product assortment in the presence of outlier customers.
method Developed a robust online assortment optimization policy using an active elimination strategy.
result Established upper and lower bounds on regret, showing optimality up to logarithmic factor in T. OverQ increases model accuracy by handling outliers in neural networks with minimal hardware changes.
problem Handling outliers in neural network weights and activations for low-precision quantization.
method Overwrite quantization (OverQ) that opportunistically increases bitwidth for activation outliers.
result OverQ can handle over 90% of outliers and achieve +5% ImageNet Top-1 accuracy on a quantized ResNet-50 at 4 bits.
This paper investigates differentially private analysis of distance-based outliers. The problem of outlier detection is to find a small number of instances that are apparently distant from the remaining instances. On the other hand, the objective of differential privacy is to conceal presence (or absence) of any partic…
Learning expressive low-dimensional representations of ultrahigh-dimensional data, e.g., data with thousands/millions of features, has been a major way to enable learning methods to address the curse of dimensionality. However, existing unsupervised representation learning methods mainly focus on preserving the data re…
Study uses AI techniques to predict bank customer solvency.
problem Predicting the solvency of bank customers.
method Data preprocessing, CART decision tree method, SPSS tool.
result Model accuracy and precision of 71%, error rate of 29%.
ARIMA model detects credit card fraud in unbalanced datasets.
problem Unsupervised credit card fraud detection in unbalanced datasets.
method ARIMA model applied to customer spending patterns for anomaly detection.
result ARIMA model outperforms benchmark anomaly detection methods.
RFX-Fuse combines Breiman and Cutler's Random Forest with modern ML capabilities.
problem Lack of a unified ML engine with diverse capabilities.
method Unified ML engine with native GPU/CPU support, delivering 5+ functionalities in one model.
result Native explainable similarity and imputation validation.
In building intelligent transportation systems such as taxi or rideshare services, accurate prediction of travel time and distance is crucial for customer experience and resource management. Using the NYC taxi dataset, which contains taxi trips data collected from GPS-enabled taxis [23], this paper investigates the use…
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
We propose an inlier-based outlier detection method capable of both identifying the outliers and explaining why they are outliers, by identifying the outlier-specific features. Specifically, we employ an inlier-based outlier detection criterion, which uses the ratio of inlier and test probability densities as a measure…
A novel approach ODAR detects outliers for clustering.
problem Outliers interfere with clustering algorithms, leading to unreliable results.
method Feature transformation to separate outliers and normal objects into distinct clusters.
result ODAR improves clustering accuracy on 7 out of 10 datasets.
Clustering, or unsupervised classification, is a task often plagued by outliers. Yet there is a paucity of work on handling outliers in clustering. Outlier identification algorithms tend to fall into three broad categories: outlier inclusion, outlier trimming, and post hoc outlier identification methods, with the forme…
New framework detects outliers in non-IID categorical data.
problem Existing outlier detection methods fail in non-IID data.
method Value-value graph-based representation and outlierness propagation.
result Significant improvement in AUC on complex data sets.
Outlier detection aims to identify unusual data instances that deviate from expected patterns. The outlier detection is particularly challenging when outliers are context dependent and when they are defined by unusual combinations of multiple outcome variable values. In this paper, we develop and study a new conditiona…
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
Paper proposes methods to make OT robust to outliers.
problem Optimal transport is sensitive to outliers.
method Detect outliers using adversarial training, adjust transport cost based on classifier predictions.
result Outliers are detected and do not affect transport in experiments.
Outlier detection plays an essential role in many data-driven applications to identify isolated instances that are different from the majority. While many statistical learning and data mining techniques have been used for developing more effective outlier detection algorithms, the interpretation of detected outliers do…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Advances in sensor technology have enabled the collection of large-scale datasets. Such datasets can be extremely noisy and often contain a significant amount of outliers that result from sensor malfunction or human operation faults. In order to utilize such data for real-world applications, it is critical to detect ou…
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
Survey compares methods for generating artificial outliers.
problem Difficulty in detecting genuine outliers.
method Generates artificial outliers to approximate genuine ones.
result Variability in quality of generation approaches.
Paper tackles outlier detection in signals modeled by generative models with theoretical guarantees.
problem Recovering signals from linear measurements with sparse outliers.
method Proposes an iterative ADMM algorithm and gradient descent algorithm for outlier detection using ℓ1 and squared ℓ1 norm minimization. result Establishes theoretical recovery guarantees for signal reconstruction under sparse outliers.
Transforms distance-based outlier scores into interpretable probabilistic estimates.
problem Difficult interpretation of distance-based outlier scores.
method Generic transformation of scores into probabilistic estimates using distance probability distributions.
result Probabilistic transformation improves interpretability without impacting detection performance.
Generates synthetic data for benchmarking unsupervised outlier detection.
problem Difficulty in benchmarking unsupervised outlier detection due to rare and varied outliers in real data.
method Proposes a generic process to generate synthetic data with insightful characteristics.
result Demonstrates practicality of the generic process through a benchmark with state-of-the-art detection methods.
A novel unsupervised outlier detection method using Randomized PCA Forest.
problem Unsupervised outlier detection in datasets.
method Randomized Principal Component Analysis (RPCA) Forest for deriving an outlier score.
result Superior performance compared to classical and state-of-the-art methods.
Insurance firms use RL to optimize customer offers for desired target portfolios.
problem Optimizing insurance offers to achieve a desired customer portfolio.
method Developed a novel reinforcement learning algorithm.
result The RL algorithm outperforms traditional methods in a synthetic market.
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
HLoOP detects outliers in hyperbolic 2-space.
problem Detecting local outliers in hyperbolic 2-space.
method Combines nearest neighbor finding and probabilistic scoring in hyperbolic space.
result Promising results on WordNet dataset.
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Robust PCA, the problem of PCA in the presence of outliers has been extensively investigated in the last few years. Here we focus on Robust PCA in the outlier model where each column of the data matrix is either an inlier or an outlier. Most of the existing methods for this model assumes either the knowledge of the dim…
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
New outlier detection method using graph Laplacian spectrum boosts performance.
problem Detecting outliers in large datasets efficiently.
method Boosted outlier detection based on graph Laplacian spectrum.
result Outperforms existing methods on synthetic datasets.
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
We evaluate how modern outlier detection methods perform in identifying outliers in e-commerce conversion rate data. Based on the limitations identified, we then present a novel method to detect outliers in e-commerce conversion rate. This unsupervised method is made more business relevant by letting it automatically a…
A new method centers outliers in robust PCA without manual intervention.
problem Outliers in robust PCA require manual centering, complicating the analysis.
method Introduces a 'bias trick' to automatically center non-outliers.
result First optimal RPCA algorithm with automatic centering.