Reduce survey questions to scale market research without annoying customers.
problem Performing market research by surveying customers with many questions is inefficient and annoying.
method Used Bayesian networks to model and reduce the number of questions asked to customers.
result Demonstrated the effectiveness of the approach using an example of broadband customer segmentation.
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Study shows non-systematic bias in customer satisfaction surveys limits data value.
problem Non-systematic bias in customer satisfaction surveys limits data value.
method Used real customer satisfaction survey data of a large retail bank to show the irreducible error and suggest thoughtful survey design methods.
result A thoughtful survey design can reduce non-systematic error in customer satisfaction surveys.
The paper provides an algorithm for the risk estimation when a company selects an outsourcing service provider for innovation product. Calculations are based on expert surveys conducted among customers and among providers of outsourcing. The surveys assessed the degree of materiality of species at risk.
Survey of LLMs in finance tasks, including adoption and performance.
problem Utilizing large language models in financial tasks.
method Review of current approaches, decision framework for adoption.
result Synthesizes state-of-the-art for LLMs in finance.
Study combines SEM, OLS, and DML for robustness checks in survey-based research.
problem Stability of SEM findings under alternative estimation frameworks.
method Staged robustness analysis framework connecting SEM, OLS, and DML.
result Identifies stable and unstable relationships across SEM, OLS, and DML checks.
Study examines retailer responses to stockouts in wholesale environments.
problem Effect of stockouts on future demand in wholesale settings.
method Statistical analysis of historical customer order and delivery data over 4 years.
result Stockouts negatively impact future demand frequency but not value, with effects being short-term.
Predict missing movie ratings or graph embeddings with low rank matrices.
problem Predicting missing entries in a ratings matrix or graph embeddings with known linear relations.
method Low rank matrix completion approach applied to graph embeddings.
result Effective methods for predicting missing entries in matrices and graph embeddings.
Survey of methods for detecting fraud in networks.
problem Detecting anomalies in graph-based data for fraud detection.
method Anomaly detection techniques using graph structure and attributes.
result Survey of various methods for fraud detection in networks.
Study analyzes how discounts affect train ticket purchases and rescheduling in Switzerland.
problem Understanding how discounts influence train ticket buying and rescheduling behavior.
method Machine learning techniques, including causal machine learning, to analyze survey data.
result Increasing a discount rate by 1% increases the rescheduled trip share by 0.16% among always buyers.
A new method models galaxies as points in space for better analysis.
problem Limitations of binning and voxelization in galaxy surveys.
method A diffusion-based generative model for galaxy point clouds.
result Demonstrated on dark matter haloes in Quijote simulations.
Experts predict significant adoption of decentralized finance by 2034, with traditional finance adapting.
problem Adoption and integration of decentralized finance (DeFi) in financial services.
method Survey analysis using New Institutional Economics and Dynamic Capabilities Theory.
result Experts expect adoption of DeFi to rise from negligible to 43% by 2034, with traditional finance likely to embrace it.
The paper studies how to allocate human validation in AI-assisted tasks to minimize errors.
problem Heterogeneous reliability of AI-generated signals across tasks, products, and customer segments.
method Tuned prediction-powered inference, upper confidence bounds policy, Neyman square-root rule.
result The proposed policy outperforms uniform and epsilon-greedy allocation, closing most of the gap to the oracle when reliability is heterogeneous.
Survey on LLMs for time series analytics across various domains.
problem Cross-modality gap between LLMs and time series data.
method Taxonomy of approaches, cross-modality strategies, and experiments on multimodal datasets.
result Effective combinations of textual data and cross-modality strategies enhance time series analytics.
AI enhances ESG practices in finance, but requires careful consideration.
problem Regulatory pressures and stakeholder awareness drive ESG adoption.
method Industrial survey categorizing AI applications in ESG.
result AI improves analytical capabilities, risk assessment, and customer engagement.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
Predicts customer call intent for auto dealerships using CNN.
problem Understanding customer intent from phone calls for better service.
method Developed a CNN-based supervised learning model for multi-class classification.
result CNN model performs well on customer call intent classification.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
The abstract covers various aspects of eBusiness and eGovernment, including digital currencies, m-government services, gender inclusivity, eLearning, export performance, SME digitalization, and banking customer behavior.
problem Various challenges and opportunities in eBusiness and eGovernment.
method Critical review, UTAUT model with perceived risk theory, GAD approach, inductive research paradigm, one-on-one interviews, survey questionnaires, convenience sampling.
result Impediments to eLearning uptake, gender inclusivity in e-procurement, export performance of manufacturing firms, SME digitalization impact, measuring and modeling framework for Internet banking customers.
VAE learns latent representations for bank customers' creditworthiness.
problem Improving marketing, CRM, and credit risk assessment in retail banks.
method Adopted Variational Autoencoder (VAE) to learn latent representations.
result VAE latent representations capture customers' creditworthiness and generalize to new data.
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
Insurance firms use RL to optimize customer offers for desired target portfolios.
problem Optimizing insurance offers to achieve a desired customer portfolio.
method Developed a novel reinforcement learning algorithm.
result The RL algorithm outperforms traditional methods in a synthetic market.
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
Nowadays, financial data analysis is becoming increasingly important in the business market. As companies collect more and more data from daily operations, they expect to extract useful knowledge from existing collected data to help make reasonable decisions for new customer requests, e.g. user credit category, confide…
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Deep learning predicts fit for fashion e-commerce.
problem Predicting correct fit for customer satisfaction and cost reduction.
method Deep learning content-collaborative approach using customer and article embeddings.
result Significant improvement over state-of-the-art methods.
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
This paper monetizes customer load data to boost energy retailer profits.
problem Improving load forecasts to reduce energy imbalance costs.
method Cooperative game theory approach to quantify and distribute profits.
result Retailer gains significant profit from customer load data.
Ebay uses forecasting and simulation to decide when to disable a vendor.
problem Determining the optimal time to disable a vendor to avoid customer loss.
method Data-driven approach involving multiplicative seasonality model, Monte Carlo simulation, and linear model.
result Identifies the best time to disable a vendor to minimize customer loss.
Survey of methods to reduce false alarms in IDSs and ADSs.
problem High false alarms in IDSs and ADSs overwhelm administrators.
method Customized anomaly scoring and filtering methods.
result Promising techniques for reducing false alarms exist.
We study a general problem of allocating limited resources to heterogeneous customers over time under model uncertainty. Each type of customer can be serviced using different actions, each of which stochastically consumes some combination of resources, and returns different rewards for the resources consumed. We consid…
New model analyzes customer churn with tensor completion and binary data.
problem Analyzing the impact of interventions on customer churn.
method Tensorized latent factor block hazard model with 1-bit tensor completion.
result Effective categorization of interventions by similar impacts.
Paper predicts Airbnb prices using machine learning and customer reviews.
problem Predicting optimal Airbnb prices with limited property information.
method Uses machine learning, sentiment analysis, and various models.
result Develops a model to help both property owners and customers with price evaluation.
Paper compares NMF and LDA for topic labeling in customer communications.
problem Automatically labeling topics in customer inquiries.
method Uses NMF and LDA for topic mining and labeling.
result Proposes methods for automated topic subject labeling.