A locally-built, LLM-digested index of recent arXiv papers in quant finance, geometry/topology, and statistical ML — keyword search served straight from SQLite on this machine.
This paper tackles fair same-day delivery service by optimizing regional service rates.
DCE learns customer embeddings from digital activity and financial context.
Study on electronic banking satisfaction in Nigeria.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
We aim to predict and explain service failures in supply-chain networks, more precisely among last-mile pickup and delivery services to customers. We analyze a dataset of 500,000 services using (1) supervised classification with Random Forests, and (2) Association Rules. Our classifier reaches an average sensitivity of…
Service system dynamics occur at the interplay between customer behaviour and a service provider's response. This kind of dynamics can effectively be modeled within the framework of queuing theory where customers' arrivals are described by point process models. However, these approaches are limited by parametric assump…
The paper uses RFM and clustering to segment bank customers.
Computable contracts simplify financial transactions and reduce legal costs.
Financial institutions use LSTM models to predict customer goals.
Unstructured data refers to information that does not have a predefined data model or is not organized in a pre-defined manner. Loosely speaking, unstructured data refers to text data that is generated by humans. In after-sales service businesses, there are two main sources of unstructured data: customer complaints, wh…
Dynamic assortment problem on two-sided platform with unknown parameters
The purpose of this paper is to identify the immediate and future retailer response to wholesale stockouts. We perform a statistical analysis of historical customer order and delivery data of a local tool wholesaler and distributor, whose customers are retailers, over a period of four years. We investigate the effect o…
In the age of data driven solution, the customer demographic attributes, such as gender and age, play a core role that may enable companies to enhance the offers of their services and target the right customer in the right time and place. In the marketing campaign, the companies want to target the real user of the GSM …
New method predicts customer churn using mixed-penalty logistic regression.
Silent abandonment reduces contact center efficiency by 5%-15%.
In this paper we investigate the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. Our study reveals that (a) postpaid customers are more active in terms of service usage and (b) there are strong structural correlations in the mobile phone call network as connections betwee…
Classification-as-a-Service (CaaS) is widely deployed today in machine intelligence stacks for a vastly diverse set of applications including anything from medical prognosis to computer vision tasks to natural language processing to identity fraud detection. The computing power required for training complex models on l…
Paper presents a novel time series clustering algorithm for financial inclusion.
LLM extracts actionable insights from customer reviews.
Algorithm reduces audit costs by identifying best service configurations from biased textual evidence.
Framework for AI customer support that protects privacy and reduces costs.
Currently, engineers at substation service providers match customer data with the corresponding internally used signal names manually. This paper proposes a machine learning method to automate this process based on substation signal mapping data from a repository of executed projects. To this end, a bagged token classi…
The paper provides an algorithm for the risk estimation when a company selects an outsourcing service provider for innovation product. Calculations are based on expert surveys conducted among customers and among providers of outsourcing. The surveys assessed the degree of materiality of species at risk.
The changing nature of the relationship between a retail bank and its customers is examined, particularly with respect to new financial concepts, debt and regulation. The traditional image of a bank is portrayed as a physical building a classical Doric portico. This image conveys concepts of service, soundness, strengt…
This paper presents approaches to determine a network based pricing for 3D printing services in the context of a two-sided manufacturing-as-a-service marketplace. The intent is to provide cost analytics to enable service bureaus to better compete in the market by moving away from setting ad-hoc and subjective prices. A…
TIMeSynC combines financial service interactions for intent prediction.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
In recent years, a number of artificial intelligent services have been developed such as defect detection system or diagnosis system for customer services. Unfortunately, the core in these services is a black-box in which human cannot understand the underlying decision making logic, even though the inspection of the lo…
Deep learning (DL) training-as-a-service (TaaS) is an important emerging industrial workload. The unique challenge of TaaS is that it must satisfy a wide range of customers who have no experience and resources to tune DL hyper-parameters, and meticulous tuning for each user's dataset is prohibitively expensive. Therefo…
Study examines European banks' digital transformation strategies.
Large companies need to monitor various metrics (for example, Page Views and Revenue) of their applications and services in real time. At Microsoft, we develop a time-series anomaly detection service which helps customers to monitor the time-series continuously and alert for potential incidents on time. In this paper, …
An online learning framework optimizes pricing and capacity in service systems.
We study a general problem of allocating limited resources to heterogeneous customers over time under model uncertainty. Each type of customer can be serviced using different actions, each of which stochastically consumes some combination of resources, and returns different rewards for the resources consumed. We consid…
Study predicts customer data sharing in Open Banking and explains key factors.
Generative AI boosts productivity and improves customer service quality.
Framework optimizes cloud container sizing for ML tasks.
Study shows non-systematic bias in customer satisfaction surveys limits data value.
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
Digital Financial Services continue to expand and replace the delivery of traditional banking services to the customers through innovative technologies to meet the growing complex needs and globalization challenges. These diversified digital products help the organizations (service providers) to improve their firm perf…
The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve their services; however, analyzing a huge number of online complaints is a compli…
This paper uses bandit algorithms to reduce the cost of user interface experimentation in online retail.
Risk assessment is a major challenge for supply chain managers, as it potentially affects business factors such as service costs, supplier competition and customer expectations. The increasing interconnectivity between organisations has put into focus methods for supply chain cyber risk management. We introduce a gener…
As companies increase their efforts in retaining customers, being able to predict accurately ahead of time, whether a customer will churn in the foreseeable future is an extremely powerful tool for any marketing team. The paper describes in depth the application of Deep Learning in the problem of churn prediction. Usin…
Customer retention campaigns increasingly rely on predictive models to detect potential churners in a vast customer base. From the perspective of machine learning, the task of predicting customer churn can be presented as a binary classification problem. Using data on historic behavior, classification algorithms are bu…
Efficient sequential matching of supply and demand is a problem of interest in many online to offline services. For instance, Uber, Lyft, Grab for matching taxis to customers; Ubereats, Deliveroo, FoodPanda etc for matching restaurants to customers. In these online to offline service problems, individuals who are respo…
Outfittery is an online personalized styling service targeted at men. We have hundreds of stylists who create thousands of bespoke outfits for our customers every day. A critical challenge faced by our stylists when creating these outfits is selecting an appropriate item of clothing that makes sense in the context of t…
In this paper, we consider same-day delivery with vehicles and drones. Customers make delivery requests over the course of the day, and the dispatcher dynamically dispatches vehicles and drones to deliver the goods to customers before their delivery deadline. Vehicles can deliver multiple packages in one route but trav…
A learning-based algorithm optimizes admission control in a queuing system.