A locally-built, LLM-digested index of recent arXiv papers in quant finance, geometry/topology, and statistical ML — keyword search served straight from SQLite on this machine.
This study integrates cost-sensitive and causal classification methods.
Model dynamic customer sensitivities across categories.
Framework for AI customer support that protects privacy and reduces costs.
Accurately predicting customer churn using large scale time-series data is a common problem facing many business domains. The creation of model features across various time windows for training and testing can be particularly challenging due to temporal issues common to time-series data. In this paper, we will explore …
Insurance firms use RL to optimize customer offers for desired target portfolios.
Estimates price sensitivity from transaction data using a novel odds ratio method.
New method predicts customer churn using mixed-penalty logistic regression.
The insurance industry uses predictions based on customer characteristics, but this can lead to discrimination. We propose using Wasserstein barycenters to mitigate biases.
We consider the problem of multi-product dynamic pricing, in a contextual setting, for a seller of differentiated products. In this environment, the customers arrive over time and products are described by high-dimensional feature vectors. Each customer chooses a product according to the widely used Multinomial Logit (…
We aim to predict and explain service failures in supply-chain networks, more precisely among last-mile pickup and delivery services to customers. We analyze a dataset of 500,000 services using (1) supervised classification with Random Forests, and (2) Association Rules. Our classifier reaches an average sensitivity of…
Outfittery is an online personalized styling service targeted at men. We have hundreds of stylists who create thousands of bespoke outfits for our customers every day. A critical challenge faced by our stylists when creating these outfits is selecting an appropriate item of clothing that makes sense in the context of t…
We have created a framework for analyzing subscription based businesses in terms of a unified metric which we call SCV (single customer value). The major advance in this paper is to model customer churn as an exponential decay variable, which directly follows from experimental data relating to subscription based busine…
Considering a lead-time-and price-sensitive demand, we investigate whether a client rejection policy, modeled as M/M/1/K system, can be more profitable than an all-client acceptance policy, modeled as M/M/1 system. We provide analytical insights for the cases with and without holding and penalty costs by comparing M/M/…
A novel algorithm predicts customized allergy seasons using multi-variate triple-regression.
SuTaT creates dialogue summaries for tete-a-tetes without labeled data.
Comparative study of neural networks for short-term FOREX forecasting.
A new RL framework for risk-sensitive decision-making using convex scoring functions.
A new method learns physical system sensitivity to improve policy learning without needing a full model.
Paper proposes a transfer learning approach for decentralized QoE estimation.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
DCE learns customer embeddings from digital activity and financial context.
Financial institutions use LSTM models to predict customer goals.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
An increasing number of sensors on mobile, Internet of things (IoT), and wearable devices generate time-series measurements of physical activities. Though access to the sensory data is critical to the success of many beneficial applications such as health monitoring or activity recognition, a wide range of potentially …
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
Visual object detection is a computer vision-based artificial intelligence (AI) technique which has many practical applications (e.g., fire hazard monitoring). However, due to privacy concerns and the high cost of transmitting video data, it is highly challenging to build object detection models on centrally stored lar…
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
Study combines SEM, OLS, and DML for robustness checks in survey-based research.
The paper uses RFM and clustering to segment bank customers.
The study improves CLV predictions in retail banking with machine learning.
In the recent years money laundering schemes have grown in complexity and speed of realization, affecting financial institutions and millions of customers globally. Strengthened privacy policies, along with in-country regulations, make it hard for banks to inner- and cross-share, and report suspicious activities for th…
Study clusters bank customers using LSTM and DTW.
Study compares classification techniques to predict customer churn in banking.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Silent abandonment reduces contact center efficiency by 5%-15%.
Deep learning predicts customer churn in retail.
Proposes a variational autoencoder for long-term customer revenue forecasting.
Customized-GNN generates model-specific for each graph.
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
Tests for Esophageal cancer can be expensive, uncomfortable and can have side effects. For many patients, we can predict non-existence of disease with 100% certainty, just using demographics, lifestyle, and medical history information. Our objective is to devise a general methodology for customizing tests using user pr…
Natural language processing often involves computations with semantic or syntactic graphs to facilitate sophisticated reasoning based on structural relationships. While convolution kernels provide a powerful tool for comparing graph structure based on node (word) level relationships, they are difficult to customize and…
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
This paper monetizes customer load data to boost energy retailer profits.