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arXiv research

A locally-built, LLM-digested index of recent arXiv papers in quant finance, geometry/topology, and statistical ML — keyword search served straight from SQLite on this machine.

168,695 papers · 148 categories

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16324763 · Apr 202019922001200920172026
48 results for customer segmentation

Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…

2019-01-25abs ↗pdf ↗

We consider the problem of segmenting a large population of customers into non-overlapping groups with similar preferences, using diverse preference observations such as purchases, ratings, clicks, etc. over subsets of items. We focus on the setting where the universe of items is large (ranging from thousands to millio…

2017-01-25abs ↗pdf ↗

Paper presents a novel time series clustering algorithm for financial inclusion.

problem Difficulty in understanding consumer financial behavior without restrictive credit scoring.
method Developed a novel time series clustering algorithm.
result Allows institutions to offer unique financial products based on customer needs.

Image segmentation is widely used in a variety of computer vision tasks, such as object localization and recognition, boundary detection, and medical imaging. This thesis proposes deep learning architectures to improve automatic object localization and boundary delineation for salient object segmentation in natural ima…

2019-09-19abs ↗pdf ↗

The paper proposes a new method for product recommendation that considers revenue contributions and user similarity.

problem High dimensionality and sparsity in user-item data, especially in terms of revenue contributions.
method The approach encodes revenue contributions in the user-item matrix and computes customer similarity using suitable distance measures.
result The method segments users based on revenue-based similarity and supports recommendations aligned with profitability objectives.

A new clustering framework optimizes customer search data for personalized travel recommendations.

problem Personalized travel recommendations based on customer search data.
method Multi-objective optimization-based clustering ensemble framework.
result Optimizes diversity in clustering ensemble search space and automatically determines the number of clusters.

Study shows non-systematic bias in customer satisfaction surveys limits data value.

problem Non-systematic bias in customer satisfaction surveys limits data value.
method Used real customer satisfaction survey data of a large retail bank to show the irreducible error and suggest thoughtful survey design methods.
result A thoughtful survey design can reduce non-systematic error in customer satisfaction surveys.

A framework for faster, better infographic design by non-experts and experts alike.

problem Designing infographics is time-consuming and tedious for non-experts and even professionals.
method Semi-automated infographic framework for structured and flow-based designs, including automatic design ranking and customization options.
result Designers from all expertise levels can generate generic infographic designs faster than existing methods while maintaining quality.

Study examines pricing strategies in competitive supply chains with discrete prices.

problem Inaccurate assumptions in traditional SC models for pricing decisions.
method Examines a SC model with one supplier and two manufacturers, considering customer demand segmentation and discrete price setting.
result Nash equilibria among manufacturers are not unique, and low denomination factors can lead to instability.

In order for an e-commerce platform to maximize its revenue, it must recommend customers items they are most likely to purchase. However, the company often has business constraints on these items, such as the number of each item in stock. In this work, our goal is to recommend items to users as they arrive on a webpage…

2019-11-18abs ↗pdf ↗

Paper proposes a method to estimate consumer valuations from bundle sales data.

problem Estimating consumer valuations from bundle sales data using classical methods is challenging.
method Proposes an approach using EM algorithm and Monte Carlo simulation to estimate consumer valuations from bundle sales data.
result The approach can recover the distribution of consumers' valuations and is robust to unobserved no-purchases and clustered market segments.

BERT, which stands for Bidirectional Encoder Representations from Transformers, is a recently introduced language representation model based upon the transfer learning paradigm. We extend its fine-tuning procedure to address one of its major limitations - applicability to inputs longer than a few hundred words, such as…

2019-10-23abs ↗pdf ↗

LLmFPCA-detect detects anomalies in sparse longitudinal text data using LLMs and mFPCA.

problem Challenges in detecting patterns and anomalies in sparse longitudinal textual data.
method Pairs LLM-based text embeddings with mFPCA to detect clusters and anomalies.
result LLmFPCA-detect outperforms state-of-the-art baselines on Amazon and Wikipedia datasets.

New RDPC dissimilarity measure improves time series clustering.

problem Improving time series clustering methods for diverse data.
method Combining weighted Pearson correlation with largest element-wise differences.
result RDPC outperforms existing methods in complex datasets.

The DeepSurv model predicts purchase timing better than other survival models.

problem Predicting the exact purchase timing of consumers.
method Survival models (Kernel SVM, DeepSurv, Survival Random Forest, MTLR) were compared using various consumer attributes.
result DeepSurv model outperformed other models in predicting purchase completion.

The pairwise influence matrix of Dobrushin has long been used as an analytical tool to bound the rate of convergence of Gibbs sampling. In this work, we use Dobrushin influence as the basis of a practical tool to certify and efficiently improve the quality of a discrete Gibbs sampler. Our Dobrushin-optimized Gibbs samp…

2017-07-18abs ↗pdf ↗

Learning from demonstration has been widely studied in machine learning but becomes challenging when the demonstrated trajectories are unstructured and follow different objectives. This short-paper proposes PODNet, Plannable Option Discovery Network, addressing how to segment an unstructured set of demonstrated traject…

2019-11-01abs ↗pdf ↗

Financial institutions use LSTM models to predict customer goals.

problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.

Customer momentum is a positive relationship between a firm's returns and past returns of its customers.

problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.

Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.

problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.

Study uses Open Banking data to estimate customer value, showing potential 21% increase.

problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.

It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …

2018-03-28abs ↗pdf ↗

Silent abandonment reduces contact center efficiency by 5%-15%.

problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.