A locally-built, LLM-digested index of recent arXiv papers in quant finance, geometry/topology, and statistical ML — keyword search served straight from SQLite on this machine.
LLM extracts actionable insights from customer reviews.
Analyzes retail trends from sales, search, and reviews.
In this paper, we address customer review understanding problems by using supervised machine learning approaches, in order to achieve a fully automatic review aspects categorisation and sentiment analysis. In general, such supervised learning algorithms require domain-specific expert knowledge for generating high quali…
Proposes RTL model for sentiment classification and key word detection in online reviews.
Understanding customer sentiments is of paramount importance in marketing strategies today. Not only will it give companies an insight as to how customers perceive their products and/or services, but it will also give them an idea on how to improve their offers. This paper attempts to understand the correlation of diff…
Product reviews and ratings on e-commerce websites provide customers with detailed insights about various aspects of the product such as quality, usefulness, etc. Since they influence customers' buying decisions, product reviews have become a fertile ground for abuse by sellers (colluding with reviewers) to promote the…
Pricing a rental property on Airbnb is a challenging task for the owner as it determines the number of customers for the place. On the other hand, customers have to evaluate an offered price with minimal knowledge of an optimal value for the property. This paper aims to develop a reliable price prediction model using m…
Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an item), incompetent (involving irrelevant aspects), or biased -- entails the problem o…
Dynamic assortment problem on two-sided platform with unknown parameters
The web is loaded with textual content, and Natural Language Processing is a standout amongst the most vital fields in Machine Learning. But when data is huge simple Machine Learning algorithms are not able to handle it and that is when Deep Learning comes into play which based on Neural Networks. However since neural …
Improved product recommendations using deep learning.
This paper reviews random forest methods for analyzing longitudinal data in precision medicine.
Online reviews are feedback voluntarily posted by consumers about their consumption experiences. This feedback indicates customer attitudes such as affection, awareness and faith towards a brand or a firm and demonstrates inherent connections with a company's future sales, cash flow and stock pricing. However, the pred…
Algorithm reduces audit costs by identifying best service configurations from biased textual evidence.
Every year, thousands of people receive consumer product related injuries. Research indicates that online customer reviews can be processed to autonomously identify product safety issues. Early identification of safety issues can lead to earlier recalls, and thus fewer injuries and deaths. A dataset of product reviews …
Yelp has been one of the most popular local service search engine in US since 2004. It is powered by crowd-sourced text reviews and photo reviews. Restaurant customers and business owners upload photo images to Yelp, including reviewing or advertising either food, drinks, or inside and outside decorations. It is obviou…
A fast algorithm speeds up training of pairwise kernels.
The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve their services; however, analyzing a huge number of online complaints is a compli…
Layer-wise Relevance Propagation (LRP) and saliency maps have been recently used to explain the predictions of Deep Learning models, specifically in the domain of text classification. Given different attribution-based explanations to highlight relevant words for a predicted class label, experiments based on word deleti…
LLmFPCA-detect detects anomalies in sparse longitudinal text data using LLMs and mFPCA.
Survey of LLMs in finance tasks, including adoption and performance.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
We study platforms in the sharing economy and discuss the need for incentivizing users to explore options that otherwise would not be chosen. For instance, rental platforms such as Airbnb typically rely on customer reviews to provide users with relevant information about different options. Yet, often a large fraction o…
This chapter reviews statistical tools for reinforcement learning.
Deep learning models enhance engineering design automation.
We briefly review our recent studies on stochastic processes modelling internet on-line trading. We present a way to evaluate the average waiting time between the observation of the price in financial markets and the next price change, especially in an on-line foreign exchange trading service for individual customers v…
DCE learns customer embeddings from digital activity and financial context.
Financial institutions use LSTM models to predict customer goals.
In general, anomaly detection is the problem of distinguishing between normal data samples with well defined patterns or signatures and those that do not conform to the expected profiles. Financial transactions, customer reviews, social media posts are all characterized by relational information. In these networks, fra…
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
Digital Financial Services continue to expand and replace the delivery of traditional banking services to the customers through innovative technologies to meet the growing complex needs and globalization challenges. These diversified digital products help the organizations (service providers) to improve their firm perf…
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
The paper uses RFM and clustering to segment bank customers.
The study improves CLV predictions in retail banking with machine learning.
In the recent years money laundering schemes have grown in complexity and speed of realization, affecting financial institutions and millions of customers globally. Strengthened privacy policies, along with in-country regulations, make it hard for banks to inner- and cross-share, and report suspicious activities for th…
Study clusters bank customers using LSTM and DTW.
Study compares classification techniques to predict customer churn in banking.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Silent abandonment reduces contact center efficiency by 5%-15%.
Machine learning services pose privacy risks if data or model parameters are compromised.
Insurance firms use RL to optimize customer offers for desired target portfolios.
Business analytics refers to methods and practices that create value through data for individuals, firms, and organizations. This field is currently experiencing a radical shift due to the advent of deep learning: deep neural networks promise improvements in prediction performance as compared to models from traditional…
Deep learning predicts customer churn in retail.
Proposes a variational autoencoder for long-term customer revenue forecasting.