Language models learn automotive complaints, improving defect detection.
problem Detecting technical quality issues in customer feedback.
method Continual pre-training on ODI Complaints data set.
result Models achieve high precision in identifying technical terms.
In a wide variety of applications, including personalization, we want to measure the difference in outcome due to an intervention and thus have to deal with counterfactual inference. The feedback from a customer in any of these situations is only 'bandit feedback' - that is, a partial feedback based on whether we chose…
Personalized size and fit recommendations bear crucial significance for any fashion e-commerce platform. Predicting the correct fit drives customer satisfaction and benefits the business by reducing costs incurred due to size-related returns. Traditional collaborative filtering algorithms seek to model customer prefere…
Fashion preference is a fuzzy concept that depends on customer taste, prevailing norms in fashion product/style, henceforth used interchangeably, and a customer's perception of utility or fashionability, yet fashion e-retail relies on algorithmically generated search and recommendation systems that process structured d…
A new pricing strategy learns customer valuations without noise distribution knowledge.
problem Setting optimal prices for products based on customer valuations with unknown noise.
method Developed a novel perturbed linear bandit framework to learn both contextual functions and market noise.
result Proved sub-linear regret bound and demonstrated superior performance on simulations and real data.
Improved product recommendations using deep learning.
problem Sparse customer purchasing data for personalized recommendations.
method Deep Collaborative Filtering (NCF) with latent variables and Bayesian Optimization.
result NCF achieved highest NDCG performance on proprietary dataset.
FinRLlama wins FinRL Challenge 2024 by fine-tuning LLMs with market data.
problem Lack of contextual alignment for financial market applications in traditional LLMs.
method Fine-tuning LLaMA-3.2-3B-Instruct model with custom RLMF prompt design integrating historical data and reward feedback.
result RLMF-tuned FinRLlama framework outperforms baseline methods in signal consistency and trading outcomes.
New approach optimizes sales process for B2B businesses.
problem Optimizing the sales process for B2B businesses.
method Causal Predictive Optimization and Generation with three layers: prediction, optimization, and serving.
result Significant wins over legacy systems in LinkedIn implementation.
Paper proposes a semi-supervised learning approach for automated topic detection in support and feedback data.
problem Manual analysis of large textual feedback and support data is time-consuming and labor-intensive.
method Combines BERT-based multiclassification with a novel PSHTI model for automated topic and sub-topic inference.
result Automated system for better understanding user voice and engagement patterns in enterprise data.
A new RL method improves revenue management with delayed feedback.
problem Delayed feedback in revenue management affects substantial value.
method Choice-model-assisted Q-learning for delayed feedback revenue management.
result Q-learning with model-imputed targets converges to an optimal Q-function.
New ranking algorithms improve online content delivery by learning from click data.
problem Bias in ranking systems due to production system biases.
method Proposed novel extensions of LinUCB and Linear Thompson Sampling algorithms to handle position-based click model.
result Validated the proposed algorithms through offline and online experiments.
Simple algorithms identify best items or full rankings from choice-based feedback.
problem Learning to identify the best item or full ranking from choice-based feedback.
method Nested Elimination (NE) and Nested Partition (NP) algorithms.
result NE is worst-case asymptotically optimal, NP is optimal up to a constant factor.
Study shows competition feedback can make ML predictors biased towards specific user groups.
problem How competition affects machine learning predictors and user prediction quality.
method Flexible model of competing ML predictors, empirical and mathematical analysis.
result Competition causes predictors to specialize for specific sub-populations at the cost of general performance.
Recommendation is the task of improving customer experience through personalized recommendation based on users' past feedback. In this paper, we investigate the most common scenario: the user-item (U-I) matrix of implicit feedback. Even though many recommendation approaches are designed based on implicit feedback, they…
Topic models such as Latent Dirichlet Allocation (LDA) have been widely used in information retrieval for tasks ranging from smoothing and feedback methods to tools for exploratory search and discovery. However, classical methods for inferring topic models do not scale up to the massive size of today's publicly availab…
Framework identifies population quantities from MNAR feedback using weak shadow variables from pretrained models.
problem Estimating mean outcomes from MNAR user feedback with bias and lack of identification.
method Develops a partial identification framework using linear programs and weak shadow variables from pretrained models.
result Bounds on estimand are obtained by solving linear programs incorporating pretrained model predictions.
We address a practical problem ubiquitous in modern marketing campaigns, in which a central agent tries to learn a policy for allocating strategic financial incentives to customers and observes only bandit feedback. In contrast to traditional policy optimization frameworks, we take into account the additional reward st…
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Optimal pricing strategy for unknown valuation models with noisy feedback.
problem Minimizing regret in dynamic pricing with unknown valuation functions and noisy feedback.
method Proposes a minimax-optimal algorithm using discretization and data partitioning to handle unknown noise distribution and Lipschitz continuity of valuation functions.
result Achieves minimax-optimal regret bound matching the theoretical lower bound up to logarithmic factors.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
LLMs optimize quantum circuits by iteratively improving proposals with feedback and memory traces.
problem Optimizing quantum circuits using large language models (LLMs) under black-box evaluation.
method Closed-loop, test-time optimization with LLMs, score-difference feedback, and restart-from-the-best sampling.
result The approach improves circuit synthesis performance and success rate, especially for larger qubit settings.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Online reviews are feedback voluntarily posted by consumers about their consumption experiences. This feedback indicates customer attitudes such as affection, awareness and faith towards a brand or a firm and demonstrates inherent connections with a company's future sales, cash flow and stock pricing. However, the pred…
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
One dimensional stylized model taking into account spatial activity of firms with uniformly distributed customers is proposed. The spatial selling area of each firm is defined by a short interval cut out from selling space (large interval). In this representation, the firm size is directly associated with the size of i…
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Improved item recommendations for repeat interactions using sequence analysis.
problem Limited effectiveness of traditional recommender systems in handling repeated user-item interactions.
method Designed a recommender system that considers sequences of item interactions for each user.
result Empirically shown to give highly accurate predictions and increase sales by 5%.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
Insurance firms use RL to optimize customer offers for desired target portfolios.
problem Optimizing insurance offers to achieve a desired customer portfolio.
method Developed a novel reinforcement learning algorithm.
result The RL algorithm outperforms traditional methods in a synthetic market.
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
This paper monetizes customer load data to boost energy retailer profits.
problem Improving load forecasts to reduce energy imbalance costs.
method Cooperative game theory approach to quantify and distribute profits.
result Retailer gains significant profit from customer load data.