Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
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168,742 papers · 148 categories
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48 results for “customer features”
We describe the Customer LifeTime Value (CLTV) prediction system deployed at ASOS.com, a global online fashion retailer. CLTV prediction is an important problem in e-commerce where an accurate estimate of future value allows retailers to effectively allocate marketing spend, identify and nurture high value customers an…
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
Accurately predicting customer churn using large scale time-series data is a common problem facing many business domains. The creation of model features across various time windows for training and testing can be particularly challenging due to temporal issues common to time-series data. In this paper, we will explore …
From Reviews to Actionable Insights: An LLM-Based Approach for Attribute and Feature Extractionstat.ML
LLM extracts actionable insights from customer reviews.
problem Extracting actionable insights from customer reviews.
method Large language model approach distinguishing perceptual attributes from actionable features.
result High consistency and predictive validity of LLM insights compared to human coders.
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Study predicts customer data sharing in Open Banking and explains key factors.
problem Predicting and explaining customer data sharing in Open Banking environments.
method Hybrid data balancing strategy with ADASYN and NEARMISS, XGBoost models, SHAP, CART.
result 91.39% accuracy for inflow and 91.53% for outflow predictions, revealing influential features.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Model predicts customer churn in financial institutions using neural networks.
problem Manual feature engineering in customer churn prediction.
method Developed a Multi-layer Perceptron model using Artificial Neural Network architecture.
result Artificial Neural Network model achieved comparable performance to Neuro Solution Infinity software.
Modelling customer churn for the retail industry in a deep learning based sequential frameworkstat.ML
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
Customer Satisfaction is the most important factors in the industry irrespective of domain. Key Driver Analysis is a common practice in data science to help the business to evaluate the same. Understanding key features, which influence the outcome or dependent feature, is highly important in statistical model building.…
As companies increase their efforts in retaining customers, being able to predict accurately ahead of time, whether a customer will churn in the foreseeable future is an extremely powerful tool for any marketing team. The paper describes in depth the application of Deep Learning in the problem of churn prediction. Usin…
New method predicts customer churn using mixed-penalty logistic regression.
problem Predicting customer churn in CRM systems.
method Mixed-penalty logistic regression for big data analysis.
result Proposed method enhances logistic regression for better predictive analytics.
Study optimizes crowdfunding platform offerings based on customer behavior.
problem Maximizing crowdfunding platform revenue through optimal product assortment.
method Multinomial logit model and machine learning methods (multivariate regression, classification) for revenue prediction.
result Optimal assortments can significantly increase platform revenue.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Customer churn is a major problem and one of the most important concerns for large companies. Due to the direct effect on the revenues of the companies, especially in the telecom field, companies are seeking to develop means to predict potential customer to churn. Therefore, finding factors that increase customer churn…
A scalable system detects price anomalies in online marketplaces to improve customer experience.
problem Inaccurate prices on online marketplaces lead to poor customer experience and revenue loss.
method MoatPlus uses unsupervised statistical features and an ensemble of models to generate upper price bounds.
result Our approach improves precise anchor coverage by up to 46.6% in high-vulnerability item subsets.
This paper uses bandit algorithms to reduce the cost of user interface experimentation in online retail.
problem Reducing the cost of user interface experimentation in online retail.
method Modeling user interface experimentation as an opportunistic bandit problem, reducing the cost of exploration.
result Significant regret reduction and improved contextual information for testing.
We propose a method for building an interpretable recommender system for personalizing online content and promotions. Historical data available for the system consists of customer features, provided content (promotions), and user responses. Unlike in a standard multi-class classification setting, misclassification cost…
Pricing a rental property on Airbnb is a challenging task for the owner as it determines the number of customers for the place. On the other hand, customers have to evaluate an offered price with minimal knowledge of an optimal value for the property. This paper aims to develop a reliable price prediction model using m…
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives…
ALICE combines feature selection and inter-rater agreeability for ML model insights.
problem Improving interpretability of black box machine learning models.
method Integrates feature selection and inter-rater agreeability into a user-friendly Python library.
result Initial experiments on customer churn modeling show promising insights.
A new clustering framework optimizes customer search data for personalized travel recommendations.
problem Personalized travel recommendations based on customer search data.
method Multi-objective optimization-based clustering ensemble framework.
result Optimizes diversity in clustering ensemble search space and automatically determines the number of clusters.
A new pricing strategy learns customer valuations without noise distribution knowledge.
problem Setting optimal prices for products based on customer valuations with unknown noise.
method Developed a novel perturbed linear bandit framework to learn both contextual functions and market noise.
result Proved sub-linear regret bound and demonstrated superior performance on simulations and real data.
A novel algorithm predicts customized allergy seasons using multi-variate triple-regression.
problem Predicting customized allergy seasons for individual patients.
method Triple-regression algorithm with pre-processing and three-stage regressions.
result Improved forecasting accuracy and reduced uncertainty.
Topological Data Analysis (TDA) is a recent approach to analyze data sets from the perspective of their topological structure. Its use for time series data has been limited to the field of financial time series primarily and as a method for feature generation in machine learning applications. In this work, TDA is prese…
We consider the problem of multi-product dynamic pricing, in a contextual setting, for a seller of differentiated products. In this environment, the customers arrive over time and products are described by high-dimensional feature vectors. Each customer chooses a product according to the widely used Multinomial Logit (…
Proposes RTL model for sentiment classification and key word detection in online reviews.
problem Sentiment classification and key word detection in online reviews for hospitality industry.
method Regularized Text Logistic (RTL) regression model.
result RTL model achieves satisfactory classification performance and identifies key word features.
We study the pricing problem faced by a firm that sells a large number of products, described via a wide range of features, to customers that arrive over time. Customers independently make purchasing decisions according to a general choice model that includes products features and customers' characteristics, encoded as…
Problem definition. In retailing, discrete choice models (DCMs) are commonly used to capture the choice behavior of customers when offered an assortment of products. When estimating DCMs using transaction data, flexible models (such as machine learning models or nonparametric models) are typically not interpretable and…
Paper benchmarks and customizes energy forecasting methods.
problem Energy forecasting challenges and differences from traditional time series.
method Collected large-scale load datasets and renewable energy datasets. Developed feature engineering and customized loss functions.
result Comprehensive evaluation of 21 forecasting methods in energy datasets.
The paper develops loss functions for pricing models using observational data.
problem Evaluating pricing policies directly from observational data with historical biases.
method Adapting machine learning techniques for corrupted labels to derive unbiased loss functions.
result Identifies minimum variance and robust estimators for contextual pricing.
Demand response is designed to motivate electricity customers to modify their loads at critical time periods. The accurate estimation of impact of demand response signals to customers' consumption is central to any successful program. In practice, learning these response is nontrivial because operators can only send a …
Bayesian model reduces TV watching data to 11 parameters for churn prediction.
problem Predicting customer churn in telecommunications with high-dimensional data.
method Bayesian hierarchical joint model for time-to-event and count data.
result Model reduces data from thousands to 11 customer-level parameter estimates.
Study online pricing with contextual elasticity and heteroscedastic valuation.
problem Online contextual dynamic pricing with customer decision based on features and price.
method Introduced a novel approach to modeling customer demand with feature-based price elasticity and heteroscedastic noise. Proposed an efficient algorithm called Pricing with Perturbation (PwP).
result Proved an regret bound for the algorithm, matching a lower bound of .
Simplifies complex pricing models for better interpretability and revenue.
problem Complex pricing models are hard to interpret and not widely adopted.
method Model distillation to create interpretable pricing policies.
result Maximizes revenue while maintaining interpretability.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
A novel CAB-XDE framework predicts speculative stock prices with high accuracy.
problem Forecasting speculative stock prices in volatile markets.
method Customized attention BiLSTM with XGBoost, integrating attention mechanism and weight determination theory-error reciprocal method.
result Empirically validated with MAPE of 0.0037, MAE of 84.40, and RMSE of 106.14.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer Momentumq-fin.PR
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
Generative Adversarial Networks (GANs) are a well-known technique that is trained on samples (e.g. pictures of fruits) and which after training is able to generate realistic new samples. Conditional GANs (CGANs) additionally provide label information for subclasses (e.g. apple, orange, pear) which enables the GAN to le…
Exploring Multi-Banking Customer-to-Customer Relations in AML Context with Poincaré Embeddingsq-fin.GN
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Layer-wise Relevance Propagation (LRP) and saliency maps have been recently used to explain the predictions of Deep Learning models, specifically in the domain of text classification. Given different attribution-based explanations to highlight relevant words for a predicted class label, experiments based on word deleti…
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
Develops a Bayesian model to predict business revenue and demand.
problem Estimating revenue and demand at business facilities.
method Variational Bayesian spatial interaction model (BSIM) with scalable inference.
result BSIM outperforms competing approaches in predicting pub revenue and demand.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Method detects critical events in complex systems by learning latent causal structure.
problem Detecting onset of epileptic seizures, customer churn, or pandemics from hidden causal interactions.
method A machine learning method that learns an optimal feature representation from powers of the empirical covariance or precision matrix.
result Proves structural consistency and demonstrates competitive results in seizure and churn prediction.