Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Blockchain fan tokens boost sports fan engagement by 50%.
problem Low fan engagement in sports decisions.
method Analyzed 3,576 fan token polls to identify determinants of participation.
result Fan tokens engage 4,003 participants per poll, 50% of token holders.
In e-commerce, content quality of the product catalog plays a key role in delivering a satisfactory experience to the customers. In particular, visual content such as product images influences customers' engagement and purchase decisions. With the rapid growth of e-commerce and the advent of artificial intelligence, tr…
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Paper aims to improve relevance of e-commerce search results.
problem Improving relevance of online product search results.
method Combines machine learning, NLP, and IR techniques to predict relevance scores.
result Deep learning models outperform conventional IR models in relevance prediction.
Study predicts customer data sharing in Open Banking and explains key factors.
problem Predicting and explaining customer data sharing in Open Banking environments.
method Hybrid data balancing strategy with ADASYN and NEARMISS, XGBoost models, SHAP, CART.
result 91.39% accuracy for inflow and 91.53% for outflow predictions, revealing influential features.
New method predicts customer churn using mixed-penalty logistic regression.
problem Predicting customer churn in CRM systems.
method Mixed-penalty logistic regression for big data analysis.
result Proposed method enhances logistic regression for better predictive analytics.
New method improves mHealth user engagement using Thompson sampling for count data.
problem Optimizing mHealth interventions for distal outcomes through proximal context.
method Combines count data models with Thompson sampling for contextual bandits.
result Improves user engagement in mHealth trials compared to existing methods.
An RNN-Survival model predicts optimal email send times based on recipient behavior.
problem Predicting optimal send times for emails to maximize open rates.
method Recurrent Neural Network (RNN) in a survival model framework.
result The RNN-Survival model outperforms traditional survival analysis in predicting times-to-open.
Operationalizes engagement as human behavior, linking theory and data.
problem Fuzziness of engagement concept.
method Formal framework, Melchoir Model, model comparison, theory-driven hypothesis.
result Engagement can be shaped and interpreted using data-driven methods.
Survey of methods for detecting fraud in networks.
problem Detecting anomalies in graph-based data for fraud detection.
method Anomaly detection techniques using graph structure and attributes.
result Survey of various methods for fraud detection in networks.
Mathematical models reveal key factors for engaging Gen Z at work.
problem Understanding and improving engagement of Generation Z employees.
method Correlation and cluster analyses on engagement surveys.
result Clear responsibilities and challenging work are essential for Gen Z employees.
FATE predicts user engagement on social apps with explainable explanations.
problem Accurate user engagement prediction for social apps with explainability.
method FATE, a flexible neural framework incorporating friendships, actions, and temporal dynamics.
result FATE outperforms state-of-the-art approaches by 10% error and 20% runtime reduction.
Proposes a greedy algorithm for telecom offers to retain subscribers.
problem Maximizing revenue while preventing churn in telecom subscribers.
method Combinatorial algorithm for offer optimization under heterogeneous incentives.
result Efficient and accurate solution for large subscriber bases.
This study compares logistic regression and XGBoost for predicting credit risk.
problem Predicting credit risk in financial services.
method Advanced machine learning techniques (logistic regression and XGBoost) with data preprocessing.
result XGBoost outperforms logistic regression in predicting credit risk.
Study shows impersonators generate fake engagement on Instagram.
problem Impersonators exploit Instagram for fake engagement.
method Examined three communities (Politician, News agency, Sports star) on Instagram, collected data on 4.8K comments and 2.6K likes from 3.8K impersonators over 7 months.
result Impersonators generate significant fake engagement on verified accounts.
Study improves engagement prediction in educational videos.
problem Addressing cold-start problem in educational recommenders.
method Introduced VLE dataset with content and engagement features, conducted experiments.
result VLE dataset leads to better engagement prediction models.
A dataset for evaluating engagement with scientific video lectures.
problem Challenges in managing learning resources due to rapid creation of video lectures.
method Introduction of VLEngagement dataset with content-based and video-specific features, and metrics related to user engagement.
result The largest and most diverse publicly available dataset for understanding context-agnostic engagement in video lectures.
While mobile social apps have become increasingly important in people's daily life, we have limited understanding on what motivates users to engage with these apps. In this paper, we answer the question whether users' in-app activity patterns help inform their future app engagement (e.g., active days in a future time w…
We propose a multimodal approach for detection of students' behavioral engagement states (i.e., On-Task vs. Off-Task), based on three unobtrusive modalities: Appearance, Context-Performance, and Mouse. Final behavioral engagement states are achieved by fusing modality-specific classifiers at the decision level. Various…
Topologically and geometrically engaging actions have proved to be useful to obtain rigidity results for semisimple Lie group actions. We show that the action of a simple noncompact Lie group on a compact manifold preserving a unimodular rigid geometric structure of algebraic type (e.g. a connection together with a vol…
The health outcomes of high-need patients can be substantially influenced by the degree of patient engagement in their own care. The role of care managers includes that of enrolling patients into care programs and keeping them sufficiently engaged in the program, so that patients can attain various goals. The attainmen…
To investigate the detection of students' behavioral engagement (On-Task vs. Off-Task), we propose a two-phase approach in this study. In Phase 1, contextual logs (URLs) are utilized to assess active usage of the content platform. If there is active use, the appearance information is utilized in Phase 2 to infer behavi…
New framework optimizes for 'value' rather than engagement.
problem Gap between engagement signals and desired notion of 'value'.
method Measurement theory framework, latent variable model, qualitative evaluation.
result Operationalizes and optimizes for a desired notion of 'value'.
Improved item recommendations for repeat interactions using sequence analysis.
problem Limited effectiveness of traditional recommender systems in handling repeated user-item interactions.
method Designed a recommender system that considers sequences of item interactions for each user.
result Empirically shown to give highly accurate predictions and increase sales by 5%.
UAVs use RL to outperform a greedy shooter in 2D engagements.
problem Optimizing UAV pursuit-evasion strategies in 2D environments.
method Reinforcement learning applied to a greedy shooter strategy in a 2D aerial engagement.
result Deep Q-learning UAV outperforms greedy shooter UAV in simulations.
D2KLab's approach predicts tweet engagement using two stages.
problem Predicting user engagement with tweets.
method Two-stage approach: feature learning and ensemble XGBoost.
result Ranked 22 in the 2020 RecSys Challenge leaderboard.
Study analyzes factors influencing healthcare providers' engagement with SMS campaigns.
problem Understanding what drives healthcare providers to engage with SMS campaigns.
method Used logistic regression, random forest, and neural network models to analyze data.
result Identified key factors influencing engagement with SMS campaigns.
Study user engagement in mobile health apps for health workers in resource-poor settings.
problem Detect churn and tailor content for health workers in mobile health apps.
method Probabilistic and survival analysis of behavioral logs.
result Personalized measures of meaningful engagement can enhance health outcomes.
Twitter releases dataset to study user engagement on Home Timeline, focusing on privacy.
problem Limited exploration of user feedback on Twitter's Home Timeline.
method Release of a large-scale dataset of 160 million Tweets with engagement information.
result Demonstrates challenges in predicting user engagements and privacy concerns.
We study platforms in the sharing economy and discuss the need for incentivizing users to explore options that otherwise would not be chosen. For instance, rental platforms such as Airbnb typically rely on customer reviews to provide users with relevant information about different options. Yet, often a large fraction o…
This chapter reviews statistical tools for reinforcement learning.
problem Applying RL algorithms in healthcare and ride-sharing platforms.
method Statistical inference tools for RL, including hypothesis testing and confidence interval construction.
result Highlighting the value of statistical inference in RL for both communities.
Personal assistant AI systems such as Siri, Cortana, and Alexa have become widely used as a means to accomplish tasks through natural language commands. However, components in these systems generally rely on supervised machine learning algorithms that require large amounts of hand-annotated training data, which is expe…
The Web has enabled one of the most visible recent developments in education---the deployment of massive open online courses. With their global reach and often staggering enrollments, MOOCs have the potential to become a major new mechanism for learning. Despite this early promise, however, MOOCs are still relatively u…
Data-driven approaches which aim to identify and predict player engagement are becoming increasingly popular in games industry contexts. This is due to the growing practice of tracking and storing large volumes of in-game telemetries coupled with a desire to tailor the gaming experience to the end-user's needs. These a…
TIMeSynC combines financial service interactions for intent prediction.
problem Aligning and learning from multi-domain, multi-resolution sequences for accurate intent prediction.
method An encoder-decoder transformer model addressing sequence alignment, temporal dynamics, and dynamic/static sequence combination.
result Significant improvement in intent prediction over existing methods.
Aims to improve personalized treatment decisions through Bayesian experimental design.
problem Evaluating and improving personalized treatment decisions in contexts like customer service.
method Model-agnostic Bayesian Experimental Design to efficiently gather data and avoid highly sub-optimal treatments.
result Our method achieves superior performance in evaluating and improving treatment decisions compared to traditional approaches.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
In this paper we present the first results of a pilot experiment in the capture and interpretation of multimodal signals of human experts engaged in solving challenging chess problems. Our goal is to investigate the extent to which observations of eye-gaze, posture, emotion and other physiological signals can be used t…
The paper proposes a survival model to optimize mobile notification delivery times.
problem Inappropriate notification timing and interruptions lead to user complaints.
method Developed a state transition framework and a survival model with log-linear and Weibull structures.
result The survival model outperforms logistic regression in prediction accuracy.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
New approach to disentangle utility from impulse in recommendation systems.
problem Difficulty in inferring user utility from engagement signals.
method Generative model based on self-exciting Hawkes process to infer utility from return probability.
result It is possible to disentangle System-1 and System-2 decision processes to optimize content based on user utility.
The ever-increasing demand from mobile Machine Learning (ML) applications calls for evermore powerful on-chip computing resources. Mobile devices are empowered with heterogeneous multi-processor Systems-on-Chips (SoCs) to process ML workloads such as Convolutional Neural Network (CNN) inference. Mobile SoCs house sever…
Spotify improves content mix using contextual bandits.
problem Skewed historical data and varying user preferences across contexts.
method Contextual bandits to dynamically learn optimal content type distribution.
result Improved precision and user engagement with under-represented content types.