Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
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Blockchain fan tokens boost sports fan engagement by 50%.
In e-commerce, content quality of the product catalog plays a key role in delivering a satisfactory experience to the customers. In particular, visual content such as product images influences customers' engagement and purchase decisions. With the rapid growth of e-commerce and the advent of artificial intelligence, tr…
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
With the rapid growth of e-Commerce, online product search has emerged as a popular and effective paradigm for customers to find desired products and engage in online shopping. However, there is still a big gap between the products that customers really desire to purchase and relevance of products that are suggested in…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Study predicts customer data sharing in Open Banking and explains key factors.
New method predicts customer churn using mixed-penalty logistic regression.
New method improves mHealth user engagement using Thompson sampling for count data.
An RNN-Survival model predicts optimal email send times based on recipient behavior.
In general, anomaly detection is the problem of distinguishing between normal data samples with well defined patterns or signatures and those that do not conform to the expected profiles. Financial transactions, customer reviews, social media posts are all characterized by relational information. In these networks, fra…
Operationalizes engagement as human behavior, linking theory and data.
Mathematical models reveal key factors for engaging Gen Z at work.
FATE predicts user engagement on social apps with explainable explanations.
Proposes a greedy algorithm for telecom offers to retain subscribers.
This study compares logistic regression and XGBoost for predicting credit risk.
Study improves engagement prediction in educational videos.
A dataset for evaluating engagement with scientific video lectures.
While mobile social apps have become increasingly important in people's daily life, we have limited understanding on what motivates users to engage with these apps. In this paper, we answer the question whether users' in-app activity patterns help inform their future app engagement (e.g., active days in a future time w…
We propose a multimodal approach for detection of students' behavioral engagement states (i.e., On-Task vs. Off-Task), based on three unobtrusive modalities: Appearance, Context-Performance, and Mouse. Final behavioral engagement states are achieved by fusing modality-specific classifiers at the decision level. Various…
Topologically and geometrically engaging actions have proved to be useful to obtain rigidity results for semisimple Lie group actions. We show that the action of a simple noncompact Lie group on a compact manifold preserving a unimodular rigid geometric structure of algebraic type (e.g. a connection together with a vol…
The health outcomes of high-need patients can be substantially influenced by the degree of patient engagement in their own care. The role of care managers includes that of enrolling patients into care programs and keeping them sufficiently engaged in the program, so that patients can attain various goals. The attainmen…
To investigate the detection of students' behavioral engagement (On-Task vs. Off-Task), we propose a two-phase approach in this study. In Phase 1, contextual logs (URLs) are utilized to assess active usage of the content platform. If there is active use, the appearance information is utilized in Phase 2 to infer behavi…
New framework optimizes for 'value' rather than engagement.
Improved item recommendations for repeat interactions using sequence analysis.
D2KLab's approach predicts tweet engagement using two stages.
Impersonators on Online Social Networks such as Instagram are playing an important role in the propagation of the content. These entities are the type of nefarious fake accounts that intend to disguise a legitimate account by making similar profiles. In addition to having impersonated profiles, we observed a considerab…
Study analyzes factors influencing healthcare providers' engagement with SMS campaigns.
Study user engagement in mobile health apps for health workers in resource-poor settings.
Twitter releases dataset to study user engagement on Home Timeline, focusing on privacy.
We study platforms in the sharing economy and discuss the need for incentivizing users to explore options that otherwise would not be chosen. For instance, rental platforms such as Airbnb typically rely on customer reviews to provide users with relevant information about different options. Yet, often a large fraction o…
This chapter reviews statistical tools for reinforcement learning.
Personal assistant AI systems such as Siri, Cortana, and Alexa have become widely used as a means to accomplish tasks through natural language commands. However, components in these systems generally rely on supervised machine learning algorithms that require large amounts of hand-annotated training data, which is expe…
The Web has enabled one of the most visible recent developments in education---the deployment of massive open online courses. With their global reach and often staggering enrollments, MOOCs have the potential to become a major new mechanism for learning. Despite this early promise, however, MOOCs are still relatively u…
Data-driven approaches which aim to identify and predict player engagement are becoming increasingly popular in games industry contexts. This is due to the growing practice of tracking and storing large volumes of in-game telemetries coupled with a desire to tailor the gaming experience to the end-user's needs. These a…
TIMeSynC combines financial service interactions for intent prediction.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
Aims to improve personalized treatment decisions through Bayesian experimental design.
In this paper we present the first results of a pilot experiment in the capture and interpretation of multimodal signals of human experts engaged in solving challenging chess problems. Our goal is to investigate the extent to which observations of eye-gaze, posture, emotion and other physiological signals can be used t…
The paper proposes a survival model to optimize mobile notification delivery times.
Unmanned Aerial Vehicles (UAVs), autonomously-guided aircraft, are widely used for tasks involving surveillance and reconnaissance. A version of the pursuit-evasion problems centered around UAVs and its variants has been extensively studied in recent years due to numerous breakthroughs in AI. We present an approach to …
DCE learns customer embeddings from digital activity and financial context.
Financial institutions use LSTM models to predict customer goals.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
New approach to disentangle utility from impulse in recommendation systems.
The ever-increasing demand from mobile Machine Learning (ML) applications calls for evermore powerful on-chip computing resources. Mobile devices are empowered with heterogeneous multi-processor Systems-on-Chips (SoCs) to process ML workloads such as Convolutional Neural Network (CNN) inference. Mobile SoCs house sever…
Spotify improves content mix using contextual bandits.