Paper uses text mining to predict reliability issues from customer complaints.
problem Detecting emerging reliability issues in after-sales service businesses.
method Essential text mining concepts applied to analyze customer complaints.
result Proactive detection of reliability problems through customer feedback.
Computational method identifies 30 major complaints in GEICO reviews.
problem Analyzing large numbers of online complaints is challenging.
method Topic modeling approach to reveal latent semantic of complaints.
result 30 major complaints in four categories identified from GEICO reviews.
Language models learn automotive complaints, improving defect detection.
problem Detecting technical quality issues in customer feedback.
method Continual pre-training on ODI Complaints data set.
result Models achieve high precision in identifying technical terms.
Detects systematic anomalies in consumer complaints using NLP.
problem Detecting small, frequent anomalies in consumer complaints.
method NLP conversion of narratives, followed by anomaly detection algorithm.
result Demonstrates effectiveness of NLP for detecting systematic anomalies.
LDA identifies latent topics in CFPB consumer complaints over time.
problem Identify latent topics in CFPB consumer complaints for better regulation effectiveness.
method Latent Dirichlet Allocation (LDA) for topic modeling of consumer complaints.
result Time trends of latent topics reveal regulatory effectiveness and consumer protection issues.
Generates synthetic EHR chief complaints from structured data.
problem Generating unstructured text in EHRs.
method Encoder-decoder deep learning model trained on EHR data.
result Synthetic chief complaints preserve epidemiological information.
Deep learning models outperform traditional methods in automated chief complaint classification for syndromic surveillance.
problem Improving accuracy and speed of automated classification of emergency department records for outbreak detection.
method Implemented two LSTM and GRU models compared to MNB and SVM classifiers trained on 3.6 million de-identified records.
result RNN models outperform bag-of-words classifiers, especially for chief complaints.
New model considers unfairness complaints to ensure multiple fairness criteria.
problem Ensuring fairness in systems that may conflict with each other.
method Data-driven model guided by unfairness complaints, supports multiple fairness criteria, and considers their incompatibilities. Stochastic and adversarial settings analyzed with efficient algorithms.
result Efficient algorithms for both stochastic and adversarial settings with competitive guarantees.
Auto-detection system identifies safety issues in baby products from reviews.
problem Early detection of safety issues in baby products to reduce injuries and deaths.
method Text cleaning, feature extraction, dimensionality reduction, classifier analysis.
result Logistic regression model with 66% precision in identifying top 50 safety issues.
Algorithm reduces audit costs by identifying best service configurations from biased textual evidence.
problem Designing service systems from textual evidence requires accurate selection despite biased automated scoring.
method Developed PP-LUCB algorithm combining LLM scores and selective audits to minimize costs.
result Correctly identified the best model in 40/40 trials with 90% cost reduction.
SCSS detects new events in text streams, overcoming topic modeling shortcomings.
problem Current event detection methods are unsuitable for rapid detection of locally emerging events on massive text streams.
method Alternating optimization between semantic scan and spatial neighborhood discovery.
result SCSS effectively detects real-world disease outbreaks from free-text ED chief complaint data.
The study builds a customer selection model grouping and ranking customers based on multiple dimensions.
problem Traditional grouping methods based on assets are insufficient and ineffective.
method K-means unsupervised learning for grouping, weighted customer value calculation for ranking.
result Differentiates and ranks customers based on their values, not just assets.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Reduce survey questions to scale market research without annoying customers.
problem Performing market research by surveying customers with many questions is inefficient and annoying.
method Used Bayesian networks to model and reduce the number of questions asked to customers.
result Demonstrated the effectiveness of the approach using an example of broadband customer segmentation.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
UMAP visualizes patient phenotypes from EHR data for emergency triage.
problem Interpreting high-dimensional EHR data for rapid patient triage.
method UMAP for non-linear dimensionality reduction, Gaussian mixture models for clustering.
result UMAP reveals clinically relevant patient phenotypes from EHR data.
Method generates realistic customer transaction sequences for retail analysis.
problem Modeling customer behavior and purchasing patterns in retail databases.
method Customer embedding using RNN and GAN for generating plausible baskets.
result Generated baskets resemble real transactions and replicate sequential patterns.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
Predicts customer call intent for auto dealerships using CNN.
problem Understanding customer intent from phone calls for better service.
method Developed a CNN-based supervised learning model for multi-class classification.
result CNN model performs well on customer call intent classification.
Model predicts customer behavior from incomplete data.
problem Predict customer behavior from missing demographic data.
method Structured regression on deficient data in evolving networks with neural features embedding.
result 4% to 130% improvement in accuracy over alternatives.
Detects intraday market manipulation by analyzing velocity of market state, improving precision over recall.
problem Detecting brief, statistically similar intraday market manipulation in millions of quotes.
method Minute-level detection pipeline based on smoothed state velocity, SHAP attribution, and market regimes.
result Dynamic signature of pump-and-crash pattern in market velocity, improving precision over recall.
VAE learns latent representations for bank customers' creditworthiness.
problem Improving marketing, CRM, and credit risk assessment in retail banks.
method Adopted Variational Autoencoder (VAE) to learn latent representations.
result VAE latent representations capture customers' creditworthiness and generalize to new data.
Deep learning models predict customer churn with high accuracy.
problem Predicting customer churn using temporal behavioral data.
method Used deep convolutional neural networks and autoencoders on labeled customer data.
result Deep learning models achieved an AUC of 0.743 on churn prediction.
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
Proportional centroid clustering aims to fairly group points without prior protected subsets.
problem Fairly group points without prior protected subsets.
method Define fairness as proportionality, present algorithms for efficient computation and optimization.
result Proportional solutions trade off with the k-means objective.
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
New algorithm balances limited resources for unknown customer types over time.
problem Allocating limited resources to diverse customers with uncertain demands.
method Synthesizes inventory balancing and online learning.
result Performance guarantee is tight, showing both competitive ratio and regret losses are relevant.
Insurance firms use RL to optimize customer offers for desired target portfolios.
problem Optimizing insurance offers to achieve a desired customer portfolio.
method Developed a novel reinforcement learning algorithm.
result The RL algorithm outperforms traditional methods in a synthetic market.
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
XGBoost predicts customer churn from time-series data.
problem Predicting customer churn from time-series data.
method Extreme gradient boosting with temporal feature engineering.
result XGBoost model achieved first place in WSDM Cup 2018 Churn Challenge.
ASOS uses embeddings to predict customer lifetime value.
problem Predicting future customer value for personalized shopping experiences.
method Generates embeddings of customers from data, improving over handcrafted features.
result Significant improvement in predicting customer lifetime value.
The paper analyzes C.5 algorithm for customer segmentation in telecom industry.
problem Optimizing churners and minimizing marketing costs in competitive telecom industry.
method Use of C.5 algorithm within naive Bayesian modelling for customer segmentation.
result Experimental implementation of C.5 algorithm for customer profiling.
The paper uses neural networks to predict customer conversions and retarget ads.
problem Predicting customer conversions and optimizing advertising strategies.
method Modelled customer online behaviors using RNN and CNN, estimating conversion rates with Monte Carlo simulation.
result Demonstrated the feasibility of using neural networks for customer behavior prediction and advertising.
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Deep learning predicts fit for fashion e-commerce.
problem Predicting correct fit for customer satisfaction and cost reduction.
method Deep learning content-collaborative approach using customer and article embeddings.
result Significant improvement over state-of-the-art methods.
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
Study evaluates deep learning methods for dermatology, finding they perform poorly under non-ideal conditions.
problem Lack of robustness of deep learning methods in dermatology under real-world conditions.
method Simulated non-ideal conditions on user-submitted dermatology images.
result Deep learning methods show significant drop in accuracy and prediction changes under non-ideal conditions.
This paper monetizes customer load data to boost energy retailer profits.
problem Improving load forecasts to reduce energy imbalance costs.
method Cooperative game theory approach to quantify and distribute profits.
result Retailer gains significant profit from customer load data.
Ebay uses forecasting and simulation to decide when to disable a vendor.
problem Determining the optimal time to disable a vendor to avoid customer loss.
method Data-driven approach involving multiplicative seasonality model, Monte Carlo simulation, and linear model.
result Identifies the best time to disable a vendor to minimize customer loss.