Predicts customer call intent for auto dealerships using CNN.
problem Understanding customer intent from phone calls for better service.
method Developed a CNN-based supervised learning model for multi-class classification.
result CNN model performs well on customer call intent classification.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
This study integrates cost-sensitive and causal classification methods.
problem Improving classification model performance in business decision-making.
method A unifying evaluation framework for cost-sensitive and causal classification.
result Conventional classification is a specific case of causal classification.
COTA improves customer support speed and accuracy with machine learning.
problem Improving speed and reliability of customer support.
method Combining feature engineering and deep learning for automated ticket classification and answer selection.
result COTA v2 outperforms COTA v1 in reducing issue resolution time by 10%.
We propose a method for building an interpretable recommender system for personalizing online content and promotions. Historical data available for the system consists of customer features, provided content (promotions), and user responses. Unlike in a standard multi-class classification setting, misclassification cost…
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
ProfitTree uses evolutionary algorithms to build churn prediction models that maximize profit.
problem Predicting customer churn with profit maximization in mind.
method Integrates EMPC metric into profit-driven decision trees using evolutionary algorithms.
result Significant profit improvements over classic accuracy-driven models.
The paper analyzes e-commerce reviews using RNN for sentiment classification.
problem Understanding customer sentiments in e-commerce reviews.
method Univariate and multivariate analyses on dataset features except review texts. Bidirectional RNN with LSTM implemented for classification.
result Bidirectional LSTM achieved high F1-scores for recommendation and sentiment classification.
New method predicts customer churn using mixed-penalty logistic regression.
problem Predicting customer churn in CRM systems.
method Mixed-penalty logistic regression for big data analysis.
result Proposed method enhances logistic regression for better predictive analytics.
Proposes RTL model for sentiment classification and key word detection in online reviews.
problem Sentiment classification and key word detection in online reviews for hospitality industry.
method Regularized Text Logistic (RTL) regression model.
result RTL model achieves satisfactory classification performance and identifies key word features.
AP-Perf integrates custom metrics into neural networks.
problem Incorporating non-decomposable performance metrics into differentiable learning.
method Adversarial prediction framework optimizing metrics in worst-case distribution.
result Demonstrated effectiveness on various classification tasks.
The study compares shallow and deep learning methods for text classification.
problem High-dimensional, sparse data from customer calls.
method Comparative evaluation of shallow, deep, and ensemble methods.
result Ensemble methods improve classification accuracy.
The study compares prepaid and postpaid mobile phone users and predicts their subscription type.
problem Predicting mobile phone subscription type based on usage and network connections.
method Graph labelling approach using max-flow min-cut algorithms and indirect inference methods.
result Graph labelling approach achieves 87% classification accuracy, outperforming supervised learning methods.
Study predicts customer data sharing in Open Banking and explains key factors.
problem Predicting and explaining customer data sharing in Open Banking environments.
method Hybrid data balancing strategy with ADASYN and NEARMISS, XGBoost models, SHAP, CART.
result 91.39% accuracy for inflow and 91.53% for outflow predictions, revealing influential features.
The study explores machine learning for predicting customer propensity-to-pay uncertainty.
problem Improving customer experience, reducing financial hardship, and managing cash flow risks.
method Investigated machine learning models for predicting propensity-to-pay, focusing on uncertainty estimation.
result Novel Bayesian Neural Network model for binary classification of propensity-to-pay.
Study optimizes crowdfunding platform offerings based on customer behavior.
problem Maximizing crowdfunding platform revenue through optimal product assortment.
method Multinomial logit model and machine learning methods (multivariate regression, classification) for revenue prediction.
result Optimal assortments can significantly increase platform revenue.
System optimizes product images for e-commerce, enhancing customer engagement.
problem Optimizing product images for e-commerce to improve customer engagement.
method Machine learning, deep learning, and computer vision techniques applied to large e-commerce catalogs.
result System produces superior image sets tailored to customer preferences.
Model predicts telecom customer churn with high accuracy.
problem Predicting customers at risk of leaving telecom companies.
method Machine learning and social network analysis on big data platform.
result Model achieved 93.3% AUC, significantly improving churn prediction.
This paper converts NACE classification into embeddings to preserve hierarchical structure.
problem Preserving hierarchical structure in NACE classification while reducing dimensions.
method Custom metrics for hierarchical structure retention; state-of-the-art models and dimensionality reduction.
result The proposed approach effectively preserves hierarchical structures in NACE classification.
Predict and explain service failures in supply-chain networks using data models.
problem Predict and explain service failures in supply-chain networks, particularly last-mile pickup and delivery.
method Used supervised classification with Random Forests and Association Rules on a dataset of 500,000 services.
result Classifier reaches an average sensitivity of 0.7 and specificity of 0.7 for 5 types of failure.
Paper proposes a deep learning model for understanding e-commerce addresses.
problem Challenges in parsing shipping addresses with no fixed format.
method Combines NLP techniques with pre-processing steps for addresses, uses RoBERTa for vector representations.
result RoBERTa model achieves 90% accuracy in sub-region classification for North and South Indian cities.
Paper presents a novel time series clustering algorithm for financial inclusion.
problem Difficulty in understanding consumer financial behavior without restrictive credit scoring.
method Developed a novel time series clustering algorithm.
result Allows institutions to offer unique financial products based on customer needs.
EXoN creates an explainable latent space for semi-supervised learning.
problem Creating an explainable latent space for semi-supervised learning.
method EXoN combines VAE with SCI (Soft-label Consistency Interpolation) to create an explainable latent space.
result EXoN reduces the cost of investigating representation patterns on the latent space.
Transformers handle long documents better with hierarchical segmentation and recurrent layers.
problem Applying BERT to long documents like call transcripts.
method Hierarchical segmentation, recurrent layers, and softmax activation.
result Significant improvement in customer call satisfaction prediction and topic classification tasks.
Study predicts purchasing decisions of online food delivery customers.
problem Understanding and predicting consumer purchasing decisions in online food delivery.
method Used machine learning techniques including CART, C4.5, random forest, and rule-based classifiers to predict purchasing decisions.
result C4.5 decision tree model outperformed others with 91.67% accuracy.
The study builds a customer selection model grouping and ranking customers based on multiple dimensions.
problem Traditional grouping methods based on assets are insufficient and ineffective.
method K-means unsupervised learning for grouping, weighted customer value calculation for ranking.
result Differentiates and ranks customers based on their values, not just assets.
Paper introduces a specialized text classification system for French Open Banking transactions.
problem Classifying specialized banking text data with high accuracy and efficiency.
method Data collection, labeling, preprocessing, modeling, and evaluation stages with language-specific techniques.
result Enhanced performance and efficiency compared to generic approaches.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
A new method simplifies credit scoring by reducing rules from complex data.
problem Time-consuming and difficult classification of customer profiles for credit risk.
method Combines LVQ neural network with PSO optimization for reduced rules.
result Very satisfactory results in credit consumer financial institution database.
Reduce survey questions to scale market research without annoying customers.
problem Performing market research by surveying customers with many questions is inefficient and annoying.
method Used Bayesian networks to model and reduce the number of questions asked to customers.
result Demonstrated the effectiveness of the approach using an example of broadband customer segmentation.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
A hybrid model improves bankcard response classification accuracy.
problem Bankcard response classification accuracy improvement.
method CHAID for interaction detection in logistic regression.
result The hybrid model outperforms logistic regression in classification accuracy.
Proposes dual product embedding for complementary product representation learning.
problem Detecting complementary relationships from noisy and sparse customer purchase activities.
method Knowledge-aware dual product embedding with multi-task learning and user bias terms.
result Complementary relationships are captured more accurately than simple similarity.
Method generates realistic customer transaction sequences for retail analysis.
problem Modeling customer behavior and purchasing patterns in retail databases.
method Customer embedding using RNN and GAN for generating plausible baskets.
result Generated baskets resemble real transactions and replicate sequential patterns.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Proposes a new feature-based evaluation method for explaining Deep Learning models in text classification.
problem Lack of consideration for linguistic dependencies in existing attribution-based explanations.
method Investigates perturbations based on embedded features removal from intermediate layers of Convolutional Neural Networks.
result Visualization tool assists analysts in understanding model predictions better.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
Model predicts customer behavior from incomplete data.
problem Predict customer behavior from missing demographic data.
method Structured regression on deficient data in evolving networks with neural features embedding.
result 4% to 130% improvement in accuracy over alternatives.
Paper presents a neural network method for automated bug and ticket classification.
problem Automated classification of bug and ticket content in systems.
method Recurrent neural network with hierarchical attention mechanism.
result The method outperforms previous approaches on two datasets.
VAE learns latent representations for bank customers' creditworthiness.
problem Improving marketing, CRM, and credit risk assessment in retail banks.
method Adopted Variational Autoencoder (VAE) to learn latent representations.
result VAE latent representations capture customers' creditworthiness and generalize to new data.
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
QUACKIE creates a new benchmark for NLP interpretability.
problem Evaluating NLP interpretability methods is challenging due to biased ground truths.
method Formulated a custom classification task from question-answering datasets, generating unbiased ground truths.
result Demonstrated the effectiveness of current interpretability methods on the new benchmark.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Nearest neighbor methods are a popular class of nonparametric estimators with several desirable properties, such as adaptivity to different distance scales in different regions of space. Prior work on convergence rates for nearest neighbor classification has not fully reflected these subtle properties. We analyze the b…