Predicts customer call intent for auto dealerships using CNN.
problem Understanding customer intent from phone calls for better service.
method Developed a CNN-based supervised learning model for multi-class classification.
result CNN model performs well on customer call intent classification.
ACI converts call center conversations into actionable data.
problem Real-time spoken language understanding for call center conversations.
method Combines speech recognition, entity and intent recognition, and a business rules engine.
result ACI converts live audio into structured events for real-time supervision and assistance.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
TIMeSynC combines financial service interactions for intent prediction.
problem Aligning and learning from multi-domain, multi-resolution sequences for accurate intent prediction.
method An encoder-decoder transformer model addressing sequence alignment, temporal dynamics, and dynamic/static sequence combination.
result Significant improvement in intent prediction over existing methods.
Adapts large transformer model for search query intent understanding.
problem Understanding and predicting user intents from search queries.
method Adapts BERT-like architecture for search queries, accounts for query noisiness and sparseness.
result Builds a shareable deep learning model for query intent identification.
Improved financial VA intent classification accuracy.
problem Determining user intents for unseen open intents.
method Supervised pre-training of intent representations using prefix-tuning and fine-tuning.
result 1.63% - 2.07% higher accuracy on banking77 benchmark.
TPG-DNN predicts user intent using GRU loss and multi-task learning.
problem Improving user experience and shopping efficiency in e-commerce.
method Adaptive GRU loss function with multi-task learning.
result TPG-DNN outperforms existing CTR models on Taobao datasets.
Deep learning predicts fit for fashion e-commerce.
problem Predicting correct fit for customer satisfaction and cost reduction.
method Deep learning content-collaborative approach using customer and article embeddings.
result Significant improvement over state-of-the-art methods.
Chatbot uses BERT to handle financial investment questions, improving accuracy and decision-making.
problem Improving accuracy and decision-making in financial investment customer service.
method Deep Bidirectional Transformer (BERT) model, uncertainty measure comparison, mixed-integer programming, automatic spelling correction.
result Chatbot can recognize 381 intents and decide when to escalate questions.
Deep learning models misclassify malware with added benign features.
problem Detecting malware with deep learning when it's mixed with benign code.
method Trained a deep neural network classifier using benign and malware features. Demonstrated the impact of adding benign features to malware. Used data augmentation to improve classifier robustness.
result Adding benign features to malware significantly increases false negatives.
Behavior modification improves prediction accuracy by nudging user behavior.
problem Improving prediction accuracy using behavior modification techniques.
method Combining prediction and behavior modification with reinforcement learning algorithms.
result Behavior modification can make predictions more certain but may not generalize.
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
TIM framework uses LLMs and domain experts to infer DeFi user transaction intents.
problem Challenges in understanding user intent in DeFi transactions due to complex interactions and opaque logs.
method TIM framework leverages a DeFi intent taxonomy, multi-agent LLM system, and a Meta-Level Planner.
result TIM significantly outperforms existing methods in inferring user transaction intents.
Paper addresses bias in search intent affecting click behavior.
problem Bias in user search intent affects click behavior and relevance.
method Proposes a search intent bias hypothesis to improve click models.
result Click models can better interpret user clicks and improve retrieval performance.
Assistive robots can potentially improve the quality of life and personal independence of elderly people by supporting everyday life activities. To guarantee a safe and intuitive interaction between human and robot, human intentions need to be recognized automatically. As humans communicate their intentions multimodall…
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
In this paper we investigate the behavioural differences between mobile phone customers with prepaid and postpaid subscriptions. Our study reveals that (a) postpaid customers are more active in terms of service usage and (b) there are strong structural correlations in the mobile phone call network as connections betwee…
Improved stock price prediction using LSTM with customized loss function and analyst calls.
problem Forecasting stock prices using LSTM neural networks.
method Customized LSTM model with improved loss function, analyst calls integration, and attention units.
result Improved performance of LSTM model over ARIMA for stock price prediction.
Firms miscount their customers who stop buying without saying goodbye.
problem Counting non-contractual customers accurately.
method Estimating repeat purchase probabilities and extrapolating to infinite time.
result The count of alive customers is only partially identified, with a wide range of estimates.
Representation learning is an essential problem in a wide range of applications and it is important for performing downstream tasks successfully. In this paper, we propose a new model that learns coupled representations of domains, intents, and slots by taking advantage of their hierarchical dependency in a Spoken Lang…
Despite the growing importance of multilingual aspect of web search, no appropriate offline metrics to evaluate its quality are proposed so far. At the same time, personal language preferences can be regarded as intents of a query. This approach translates the multilingual search problem into a particular task of searc…
Study on electronic banking satisfaction in Nigeria.
problem Limited research on factors enhancing end users' satisfaction in electronic banking.
method Empirical analysis of factors influencing electronic banking user satisfaction.
result Factors influencing electronic banking user satisfaction and their relationship with satisfaction.
PIP-Net predicts pedestrian crossing intentions with up to 4-second lead.
problem Accurate pedestrian intention prediction for autonomous vehicles in real-world scenarios.
method Recurrent and temporal attention-based model using kinematic and spatial features.
result PIP-Net predicts pedestrian crossing intentions up to 4 seconds in advance.
New design detects confounders from treatment intent in ICU data.
problem Unobserved confounding in observational ICU data.
method Querying human experts to identify unobserved confounders.
result Demonstrates feasibility of detecting confounders from EHRs.
Researchers analyze how RNNs solve intent detection tasks using dynamical systems theory.
problem Understanding the internal mechanisms of RNNs in intent detection.
method Investigating RNN architectures through a dynamical systems perspective.
result Identified fixed point topology and limited number of attractors in RNN dynamics.
In a mixed-traffic scenario where both autonomous vehicles and human-driving vehicles exist, a timely prediction of driving intentions of nearby human-driving vehicles is essential for the safe and efficient driving of an autonomous vehicle. In this paper, a driving intention prediction method based on Hidden Markov Mo…
DSPN predicts advertiser satisfaction and intent for e-commerce platforms.
problem Understanding advertiser intent and satisfaction for e-commerce platforms.
method Two-stage Deep Satisfaction Prediction Network (DSPN) that models intent and satisfaction.
result DSPN outperforms state-of-the-art baselines and predicts advertiser satisfaction accurately.
SYNTHONY selects tabular synthesizers based on stress profiling and user intent.
problem Non-uniform performance of tabular generative models across datasets.
method Stress profiling and intent-conditioned tabular synthesis selection.
result Meta-features predict synthesizer performance, improving selection accuracy.
Accurately predicting the possible behaviors of traffic participants is an essential capability for future autonomous vehicles. The majority of current researches fix the number of driving intentions by considering only a specific scenario. However, distinct driving environments usually contain various possible driving…
In the age of data driven solution, the customer demographic attributes, such as gender and age, play a core role that may enable companies to enhance the offers of their services and target the right customer in the right time and place. In the marketing campaign, the companies want to target the real user of the GSM …
LSTM network aids intent classification in QA.
problem Classifying intent in question-answering.
method Used LSTM architecture for intent classification.
result Effective and efficient intent classification achieved.
Detecting the intention of drivers is an essential task in self-driving, necessary to anticipate sudden events like lane changes and stops. Turn signals and emergency flashers communicate such intentions, providing seconds of potentially critical reaction time. In this paper, we propose to detect these signals in video…
AdvMind detects adversary intent in black-box attacks with high accuracy.
problem Detecting adversary intent in black-box adversarial attacks is challenging.
method AdvMind accounts for adversary adaptiveness and synthesizes queries to expose intent.
result AdvMind detects adversary intent with over 75% accuracy after observing less than 3 query batches.
New RL method learns from passive data by modeling intentions.
problem Learning from passive data like videos without rewards or actions.
method Model intentions using temporal difference learning, learning representations from raw data.
result Successfully learns features from passive data that accelerate downstream RL tasks.
Paper proposes a method to generate task-oriented dialogue queries.
problem Scarcity of training data for task-oriented dialogue systems.
method Conditional variational autoencoder for intent-specific sentence generation and query transfer protocol.
result Our method improves the diversity of generated queries without compromising quality.
Study predicts adolescents' intention to smoke cigarettes using ML models.
problem Early identification of adolescents' smoking intentions.
method Five machine learning algorithms tested for predicting intention to smoke cigarettes.
result Gradient Boosting Classifier showed highest accuracy.
Proposes CTSDG model for better vehicle intention prediction across domains.
problem Domain generalization for vehicle intention prediction in dynamic environments.
method Structural causal model with recurrent latent variable integration.
result Consistent improvement in prediction accuracy compared to state-of-the-art methods.
Developing a dialogue agent that is capable of making autonomous decisions and communicating by natural language is one of the long-term goals of machine learning research. Traditional approaches either rely on hand-crafting a small state-action set for applying reinforcement learning that is not scalable or constructi…
This paper compares machine learning methods for recognizing lane change intentions from vehicle trajectories.
problem Accurately detecting and predicting lane change processes in autonomous vehicles.
method Comparison of different machine learning methods on high-dimensional time series data.
result Ensemble methods reduce Type II and Type III classification errors, while LightGBM outperforms XGBoost in training efficiency.
This paper examines feature selection for extracting user intentions from Twitter.
problem Extracting user intentions from informal, misspelled tweets.
method Developed a dataset from Twitter feeds, used two feature selection techniques (Information Gain and hybrid forward selection), and applied four classification algorithms.
result The hybrid feature selection approach outperformed the Information Gain method.
Model improves email-based conversational agents' ability to extract relevant information.
problem Asynchronous email communication makes it hard for agents to detect intents and extract relevant entities.
method Neural model for scoping relevant information from large queries.
result Improves performance of intent detection and entity extraction tasks by 35% in precision.
This study evaluates the performances of an LSTM network for detecting and extracting the intent and content of com- mands for a financial chatbot. It presents two techniques, sequence to sequence learning and Multi-Task Learning, which might improve on the previous task.
Customer retention campaigns increasingly rely on predictive models to detect potential churners in a vast customer base. From the perspective of machine learning, the task of predicting customer churn can be presented as a binary classification problem. Using data on historic behavior, classification algorithms are bu…
We aim to predict and explain service failures in supply-chain networks, more precisely among last-mile pickup and delivery services to customers. We analyze a dataset of 500,000 services using (1) supervised classification with Random Forests, and (2) Association Rules. Our classifier reaches an average sensitivity of…
A typical way in which network data is recorded is to measure all the interactions among a specified set of core nodes; this produces a graph containing this core together with a potentially larger set of fringe nodes that have links to the core. Interactions between pairs of nodes in the fringe, however, are not recor…
We consider a planning problem where the dynamics and rewards of the environment depend on a hidden static parameter referred to as the context. The objective is to learn a strategy that maximizes the accumulated reward across all contexts. The new model, called Contextual Markov Decision Process (CMDP), can model a cu…
Recommender systems take inputs from user history, use an internal ranking algorithm to generate results and possibly optimize this ranking based on feedback. However, often the recommender system is unaware of the actual intent of the user and simply provides recommendations dynamically without properly understanding …
TableQnA answers web queries about lists and superlatives from HTML tables.
problem Answer web queries about lists and superlatives from HTML tables.
method Extract intent from queries, use structure-aware matching, and train models with automatic data generation.
result Significantly higher precision and coverage for list and superlative queries.