Custom narrow-precision representations boost DNN inference speed by 7.6x with minimal accuracy loss.
problem Improving computational efficiency of deep neural networks.
method Exploring and utilizing unconventional narrow-precision floating-point representations for DNN weights and activations.
result Average speedup of 7.6x with less than 1% accuracy loss.
Study uses AI techniques to predict bank customer solvency.
problem Predicting the solvency of bank customers.
method Data preprocessing, CART decision tree method, SPSS tool.
result Model accuracy and precision of 71%, error rate of 29%.
Predicts customer call intent for auto dealerships using CNN.
problem Understanding customer intent from phone calls for better service.
method Developed a CNN-based supervised learning model for multi-class classification.
result CNN model performs well on customer call intent classification.
Method detects critical events in complex systems by learning latent causal structure.
problem Detecting onset of epileptic seizures, customer churn, or pandemics from hidden causal interactions.
method A machine learning method that learns an optimal feature representation from powers of the empirical covariance or precision matrix.
result Proves structural consistency and demonstrates competitive results in seizure and churn prediction.
New model analyzes customer churn with tensor completion and binary data.
problem Analyzing the impact of interventions on customer churn.
method Tensorized latent factor block hazard model with 1-bit tensor completion.
result Effective categorization of interventions by similar impacts.
CodeX improves DNN acceleration on FPGAs by encoding and customizing bitwidth.
problem Efficiently accelerating deep neural networks on FPGAs with limited memory.
method Nonlinear encoding, automated bitwidth customization, FPGA streaming buffers.
result Average 4.65x throughput improvement on MNIST, SVHN, CIFAR-10.
New method predicts customer churn using mixed-penalty logistic regression.
problem Predicting customer churn in CRM systems.
method Mixed-penalty logistic regression for big data analysis.
result Proposed method enhances logistic regression for better predictive analytics.
Predict and explain service failures in supply-chain networks using data models.
problem Predict and explain service failures in supply-chain networks, particularly last-mile pickup and delivery.
method Used supervised classification with Random Forests and Association Rules on a dataset of 500,000 services.
result Classifier reaches an average sensitivity of 0.7 and specificity of 0.7 for 5 types of failure.
We consider the problem of segmenting a large population of customers into non-overlapping groups with similar preferences, using diverse preference observations such as purchases, ratings, clicks, etc. over subsets of items. We focus on the setting where the universe of items is large (ranging from thousands to millio…
Predict missing movie ratings or graph embeddings with low rank matrices.
problem Predicting missing entries in a ratings matrix or graph embeddings with known linear relations.
method Low rank matrix completion approach applied to graph embeddings.
result Effective methods for predicting missing entries in matrices and graph embeddings.
Model dynamic customer sensitivities across categories.
problem Dynamic heterogeneity in customer sensitivities to marketing elements.
method Hierarchical dynamic factor model with Bayesian nonparametric Gaussian processes.
result Dynamic heterogeneity can be explained by a few global trends.
A scalable system detects price anomalies in online marketplaces to improve customer experience.
problem Inaccurate prices on online marketplaces lead to poor customer experience and revenue loss.
method MoatPlus uses unsupervised statistical features and an ensemble of models to generate upper price bounds.
result Our approach improves precise anchor coverage by up to 46.6% in high-vulnerability item subsets.
This paper reviews random forest methods for analyzing longitudinal data in precision medicine.
problem Analyzing longitudinal data for precision medicine.
method Extensions of random forest for longitudinal data analysis.
result Categorization of random forest methods for different data structures and repeated measurements.
Binary and ternary weights simplify RNNs for mobile devices.
problem Complexity and memory intensity of RNNs on mobile devices.
method Learn binary and ternary weights during training.
result Significant memory saving and inference speedup on ASIC platform.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
A new uplift modeling approach uses binary treatment indicators more efficiently.
problem Lack of full value utilization in binary uplift modeling.
method Design a novel transformed outcome for binary target variables.
result Our new approach outperforms traditional methods in synthetic and real-world datasets.
Language models learn automotive complaints, improving defect detection.
problem Detecting technical quality issues in customer feedback.
method Continual pre-training on ODI Complaints data set.
result Models achieve high precision in identifying technical terms.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Reduce survey questions to scale market research without annoying customers.
problem Performing market research by surveying customers with many questions is inefficient and annoying.
method Used Bayesian networks to model and reduce the number of questions asked to customers.
result Demonstrated the effectiveness of the approach using an example of broadband customer segmentation.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
This study designs a financial risk control platform using big data and machine learning.
problem Traditional risk management models are inadequate for modern financial complexities.
method Big data mining, real-time streaming data processing, statistical analysis, and precise customer behavior mining.
result The platform effectively identifies and responds to potential risks in real-time.
New GNN method detects money laundering in diverse customer relationships.
problem Insufficient precision and efficiency of current AML systems.
method Heterogeneous Graph Neural Network (GNN) approach.
result Great potential for enhancing electronic surveillance systems for money laundering.
SurvMixClust clusters survival data and predicts individual survival curves.
problem Integrating clustering into survival analysis for precision medicine.
method SurvMixClust learns latent representations for clustering and predicts survival functions using a mixture of non-parametric experts.
result SurvMixClust creates balanced clusters with distinct survival curves, outperforming clustering baselines and competing with non-clustering models in predictive accuracy.
Method generates realistic customer transaction sequences for retail analysis.
problem Modeling customer behavior and purchasing patterns in retail databases.
method Customer embedding using RNN and GAN for generating plausible baskets.
result Generated baskets resemble real transactions and replicate sequential patterns.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
VAE learns latent representations for bank customers' creditworthiness.
problem Improving marketing, CRM, and credit risk assessment in retail banks.
method Adopted Variational Autoencoder (VAE) to learn latent representations.
result VAE latent representations capture customers' creditworthiness and generalize to new data.
Paper detects review abuse using tensor decomposition.
problem Detecting review abuse by sellers and reviewers.
method Semi-supervised binary multi-target tensor decomposition.
result The model achieves higher precision and recall.
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
Major advancements in building general-purpose and customized hardware have been one of the key enablers of versatility and pervasiveness of machine learning models such as deep neural networks. To sustain this ubiquitous deployment of machine learning models and cope with their computational and storage complexity, se…
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
OverQ increases model accuracy by handling outliers in neural networks with minimal hardware changes.
problem Handling outliers in neural network weights and activations for low-precision quantization.
method Overwrite quantization (OverQ) that opportunistically increases bitwidth for activation outliers.
result OverQ can handle over 90% of outliers and achieve +5% ImageNet Top-1 accuracy on a quantized ResNet-50 at 4 bits.
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
New algorithm balances limited resources for unknown customer types over time.
problem Allocating limited resources to diverse customers with uncertain demands.
method Synthesizes inventory balancing and online learning.
result Performance guarantee is tight, showing both competitive ratio and regret losses are relevant.
Insurance firms use RL to optimize customer offers for desired target portfolios.
problem Optimizing insurance offers to achieve a desired customer portfolio.
method Developed a novel reinforcement learning algorithm.
result The RL algorithm outperforms traditional methods in a synthetic market.
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Deep learning predicts fit for fashion e-commerce.
problem Predicting correct fit for customer satisfaction and cost reduction.
method Deep learning content-collaborative approach using customer and article embeddings.
result Significant improvement over state-of-the-art methods.
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…