A locally-built, LLM-digested index of recent arXiv papers in quant finance, geometry/topology, and statistical ML — keyword search served straight from SQLite on this machine.
Proposes a framework for creating custom surrogate explanations.
Layer-wise Relevance Propagation (LRP) and saliency maps have been recently used to explain the predictions of Deep Learning models, specifically in the domain of text classification. Given different attribution-based explanations to highlight relevant words for a predicted class label, experiments based on word deleti…
DECE visualizes machine learning decisions with counterfactual explanations.
In recent years, a number of artificial intelligent services have been developed such as defect detection system or diagnosis system for customer services. Unfortunately, the core in these services is a black-box in which human cannot understand the underlying decision making logic, even though the inspection of the lo…
Study predicts customer data sharing in Open Banking and explains key factors.
Financial decisions impact our lives, and thus everyone from the regulator to the consumer is interested in fair, sound, and explainable decisions. There is increasing competitive desire and regulatory incentive to deploy AI mindfully within financial services. An important mechanism towards that end is to explain AI d…
Develops transparent global models consistent with local explanations.
Modified BP attribution methods often ignore later layers' information, leading to misleading explanations.
Remote explainability is impossible for single explanations, showing discriminatory features.
AI-driven sales prioritization boosts renewal bookings by 8.08%.
The paper studies pricing of insurance products focusing on the pricing of annuities under uncertainty. This pricing problem is crucial for financial decision making and was studied intensively, however, many open questions still remain. In particular, there is a so-called "annuity puzzle" related to certain inconsiste…
CrystalCandle creates user-friendly explanations for machine learning models.
We introduce SPFlow, an open-source Python library providing a simple interface to inference, learning and manipulation routines for deep and tractable probabilistic models called Sum-Product Networks (SPNs). The library allows one to quickly create SPNs both from data and through a domain specific language (DSL). It e…
Data-aware activation function customization reduces neural network error.
QUACKIE creates a new benchmark for NLP interpretability.
Graph neural network explainer identifies causal subgraphs ensuring predictions.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
This paper enhances credit risk management using explainable AI techniques.
As artificial intelligence plays an increasingly important role in our society, there are ethical and moral obligations for both businesses and researchers to ensure that their machine learning models are designed, deployed, and maintained responsibly. These models need to be rigorously audited for fairness, robustness…
This paper explores good practices for AI explainability in finance.
DCE learns customer embeddings from digital activity and financial context.
Financial institutions use LSTM models to predict customer goals.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
The paper uses RFM and clustering to segment bank customers.
The study improves CLV predictions in retail banking with machine learning.
Study clusters bank customers using LSTM and DTW.
Study compares classification techniques to predict customer churn in banking.
Auto dealerships receive thousands of calls daily from customers who are interested in sales, service, vendors and jobseekers. With so many calls, it is very important for auto dealers to understand the intent of these calls to provide positive customer experiences that ensure customer satisfaction, deep customer engag…
It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data, preferences, and other information that might be useful for building loyalty programs …
Silent abandonment reduces contact center efficiency by 5%-15%.
DALC customizes LSTM models for detectors in large-scale traffic networks.
Insurance firms use RL to optimize customer offers for desired target portfolios.
Deep learning predicts customer churn in retail.
Proposes a variational autoencoder for long-term customer revenue forecasting.
Customized-GNN generates model-specific for each graph.
Learning data representations that reflect the customers' creditworthiness can improve marketing campaigns, customer relationship management, data and process management or the credit risk assessment in retail banks. In this research, we adopt the Variational Autoencoder (VAE), which has the ability to learn latent rep…
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
This paper monetizes customer load data to boost energy retailer profits.
Ebay uses forecasting and simulation to decide when to disable a vendor.
Personalized size and fit recommendations bear crucial significance for any fashion e-commerce platform. Predicting the correct fit drives customer satisfaction and benefits the business by reducing costs incurred due to size-related returns. Traditional collaborative filtering algorithms seek to model customer prefere…
We study a general problem of allocating limited resources to heterogeneous customers over time under model uncertainty. Each type of customer can be serviced using different actions, each of which stochastically consumes some combination of resources, and returns different rewards for the resources consumed. We consid…