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arXiv research

A locally-built, LLM-digested index of recent arXiv papers in quant finance, geometry/topology, and statistical ML — keyword search served straight from SQLite on this machine.

168,742 papers · 148 categories

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8162331 · Dec 201819922001200920172026
48 results for consumer complaints

The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve their services; however, analyzing a huge number of online complaints is a compli…

2018-06-26abs ↗pdf ↗

Every year, thousands of people receive consumer product related injuries. Research indicates that online customer reviews can be processed to autonomously identify product safety issues. Early identification of safety issues can lead to earlier recalls, and thus fewer injuries and deaths. A dataset of product reviews …

2018-04-27abs ↗pdf ↗

Unstructured data refers to information that does not have a predefined data model or is not organized in a pre-defined manner. Loosely speaking, unstructured data refers to text data that is generated by humans. In after-sales service businesses, there are two main sources of unstructured data: customer complaints, wh…

2016-07-26abs ↗pdf ↗

A variety of methods existing for generating synthetic electronic health records (EHRs), but they are not capable of generating unstructured text, like emergency department (ED) chief complaints, history of present illness or progress notes. Here, we use the encoder-decoder model, a deep learning algorithm that feature…

2018-06-01abs ↗pdf ↗

New model considers unfairness complaints to ensure multiple fairness criteria.

problem Ensuring fairness in systems that may conflict with each other.
method Data-driven model guided by unfairness complaints, supports multiple fairness criteria, and considers their incompatibilities. Stochastic and adversarial settings analyzed with efficient algorithms.
result Efficient algorithms for both stochastic and adversarial settings with competitive guarantees.

Syndromic surveillance detects and monitors individual and population health indicators through sources such as emergency department records. Automated classification of these records can improve outbreak detection speed and diagnosis accuracy. Current syndromic systems rely on hand-coded keyword-based methods to parse…

2018-05-19abs ↗pdf ↗

We extend the fair machine learning literature by considering the problem of proportional centroid clustering in a metric context. For clustering nn points with kk centers, we define fairness as proportionality to mean that any n/kn/k points are entitled to form their own cluster if there is another center that is clo…

2019-05-09abs ↗pdf ↗

This study examines how fashion consumption affects self-confidence and buying behavior in Iranian consumers.

problem Understanding the role of self-confidence in fashion buying behavior.
method A questionnaire was used to collect data from 400 consumers in Tehran's clothing market. Structural equations and factor analysis were employed to test the model.
result Interest in fashion, personal taste, utilitarianism, and new products positively impact self-confidence, and self-confidence positively impacts fashion buying behavior.

Method detects multi-timescale consumer spending patterns from receipts.

problem Understanding and managing consumer behavior in high-dimensional data.
method Non-negative tensor factorization (NTF) to extract multi-timescale expenditure patterns.
result Consumption patterns are characterized based on spending behavior over different timescales.

Study evaluates deep learning methods for dermatology, finding they perform poorly under non-ideal conditions.

problem Lack of robustness of deep learning methods in dermatology under real-world conditions.
method Simulated non-ideal conditions on user-submitted dermatology images.
result Deep learning methods show significant drop in accuracy and prediction changes under non-ideal conditions.

Consumer Demand Response (DR) is an important research and industry problem, which seeks to categorize, predict and modify consumer's energy consumption. Unfortunately, traditional clustering methods have resulted in many hundreds of clusters, with a given consumer often associated with several clusters, making it diff…

2017-02-05abs ↗pdf ↗

Study finds consumers are more price-sensitive before livestreams than after.

problem Understanding consumer demand during livestreaming lifecycle.
method Examined consumer demand for live events and recorded versions using data from a livestreaming platform.
result Demand is more price-sensitive before livestreams than after.

A new ride-hailing subsidy system uses deep causal networks to estimate consumer elasticity.

problem Estimating consumer elasticity with subsidies in ride-hailing industry.
method Introduces a consumer subsidizing system using deep causal networks to address confounding effects.
result Effective in estimating the uplift effect of subsidies without confounding.

CROCS clusters consumer behaviour from smart meters, capturing variability and robustness.

problem Insufficient consumer segmentation in existing clustering methods.
method Two-stage clustering framework: first stage clusters daily load profiles, second stage uses WSMD for set-to-set comparison.
result CROCS captures intra-consumer variability and robustness to anomalies and missing data.

Paper proposes a method to estimate consumer valuations from bundle sales data.

problem Estimating consumer valuations from bundle sales data using classical methods is challenging.
method Proposes an approach using EM algorithm and Monte Carlo simulation to estimate consumer valuations from bundle sales data.
result The approach can recover the distribution of consumers' valuations and is robust to unobserved no-purchases and clustered market segments.

Study improves retail demand forecasting by integrating macroeconomic data.

problem Lack of accurate demand forecasting due to incomplete data.
method Enriched time series data with macroeconomic variables; compared regression and machine learning models.
result Improved accuracy in predicting retail demand through comprehensive data integration.

System designs for analyzing and pricing non-performing consumer credit portfolios.

problem Technical challenges in analyzing and pricing portfolios of non-performing consumer credit loans.
method Bottom-up architecture, simultaneous quantile regression, R-copula, Gaussian one-factor copula model.
result Successfully developed a methodology for analyzing credit portfolio risks of consumer loans.

GBS uses machine learning to design products based on consumer preferences.

problem Designing products to meet consumer preferences.
method GBS is a discrete choice experiment that uses machine learning to adaptively construct paired comparison questions.
result GBS outperforms existing methods in accuracy and sample efficiency.

Paper explores a consumer-friendly approach to explain machine learning decisions.

problem Challenges in providing understandable explanations for machine learning predictions.
method Consumer-driven approach called TED that asks for explanations in training data.
result TED is robust to increasing numbers of explanations, noisy explanations, and missing explanations.

Study on self-consuming generative models with diverse human curation, focusing on convergence and stability.

problem Analyzing self-consuming generative models with heterogeneous human curation.
method Investigates the asymptotic behavior of retraining dynamics using nonlinear Perron--Frobenius theory and Banach contraction mapping.
result Improves convergence results and provides stability and non-stability analyses for the model.

We develop a probabilistic consumer choice framework based on information asymmetry between consumers and firms. This framework makes it possible to study market competition of several firms by both quality and price of their products. We find Nash market equilibria and other optimal strategies in various situations ra…

2013-12-13abs ↗pdf ↗

Understanding consumption dynamics and its impact on the whole economy and welfare within the present economic crisis is not an easy task. Indeed the level of consumer demand for different goods varies with the prices, consumer incomes and demographic factors. Furthermore crisis may trigger different behaviors which re…

2017-04-23abs ↗pdf ↗

New model uses symmetries and scaling laws to predict consumer advertising response.

problem Understanding consumer response to advertising efforts.
method Introduces a physics-based mathematical model to describe consumer response dynamics.
result The model better captures nonlinearities in advertising effects and provides new parameters for audience engagement.

We study the effects of introducing information inefficiency in a model for a random linear economy with a representative consumer. This is done by considering statistical, instead of classical, economic general equilibria. Employing two different approaches we show that inefficiency increases the consumption set of a …

2016-10-05abs ↗pdf ↗

Current auto loans converge to super-prime credit despite remaining underwater.

problem Inefficient consumer behavior in auto loans leading to suboptimal credit risk.
method Large-sample statistical hypothesis test on transition matrix between risk bands.
result All current risk bands converge to super-prime credit, despite remaining underwater.

New method estimates consumer surplus from randomized pricing data.

problem Estimating consumer surplus from observational data, especially in AI-driven pricing.
method Cumulative Propensity Weights (CPW) and Augmented CPW (ACPW) estimators.
result Validated methods for estimating consumer surplus from randomized pricing data.