The study builds a customer selection model grouping and ranking customers based on multiple dimensions.
problem Traditional grouping methods based on assets are insufficient and ineffective.
method K-means unsupervised learning for grouping, weighted customer value calculation for ranking.
result Differentiates and ranks customers based on their values, not just assets.
Reduce survey questions to scale market research without annoying customers.
problem Performing market research by surveying customers with many questions is inefficient and annoying.
method Used Bayesian networks to model and reduce the number of questions asked to customers.
result Demonstrated the effectiveness of the approach using an example of broadband customer segmentation.
Study uses causal machine learning to assess coupon campaign impact on retailer sales.
problem Assessing the causal effect of a coupon campaign on retailer sales.
method Causal machine learning algorithms, subgroup analysis, optimal policy learning.
result Only two coupon categories (drugstore and other food) have a significant positive impact on sales.
VAE learns latent representations for bank customers' creditworthiness.
problem Improving marketing, CRM, and credit risk assessment in retail banks.
method Adopted Variational Autoencoder (VAE) to learn latent representations.
result VAE latent representations capture customers' creditworthiness and generalize to new data.
Data-driven method clusters and analyzes heat load patterns in district heating networks.
problem Lack of knowledge about customers' heat load behaviors in district heating networks.
method Data-driven approach that clusters customer profiles and detects unusual patterns.
result High potential for deploying the method to analyze customers' heat-use habits in practice.
This paper addresses dynamic price discrimination with fairness constraints.
problem Dynamic price discrimination with fairness constraints in online retailing.
method Nonparametric demand models, dynamic pricing policy, regret minimization.
result Optimal dynamic pricing policy with ildeO(T4/5) regret for price fairness. We rephrase the problem of 3D reconstruction from images in terms of intersections of projections of orbits of custom built Lie groups actions. We then use an algorithmic method based on moving frames "a la Fels-Olver" to obtain a fundamental set of invariants of these groups actions. The invariants are used to define …
Paper presents a novel time series clustering algorithm for financial inclusion.
problem Difficulty in understanding consumer financial behavior without restrictive credit scoring.
method Developed a novel time series clustering algorithm.
result Allows institutions to offer unique financial products based on customer needs.
ML system reduces overdraft fees for Mint users.
problem Overdraft fees burden Americans, leading to financial hardship.
method ML-driven overdraft early warning system (ODEWS).
result Saved $3 million in overdraft fees for Mint customers.
We consider the problem of segmenting a large population of customers into non-overlapping groups with similar preferences, using diverse preference observations such as purchases, ratings, clicks, etc. over subsets of items. We focus on the setting where the universe of items is large (ranging from thousands to millio…
Intel's system identifies and categorizes businesses for sales opportunities.
problem Identifying relevant new markets and customers for large enterprises.
method Mining public business web pages, enriching with external data, and using deep learning.
result Significantly boosts sales personnel's ability to discover new customers and partnerships.
DCE learns customer embeddings from digital activity and financial context.
problem Comprehensive customer understanding in financial services.
method Leverages customers' digital activity and financial context to learn dense representations.
result DCE showed performance lift in three prediction problems.
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
Method generates realistic customer transaction sequences for retail analysis.
problem Modeling customer behavior and purchasing patterns in retail databases.
method Customer embedding using RNN and GAN for generating plausible baskets.
result Generated baskets resemble real transactions and replicate sequential patterns.
Paper proposes a new topology for AML analysis using Poincaré embeddings.
problem Complex money laundering schemes and regulatory constraints hinder AML analysis and information sharing.
method Proposes a new topology for AML analysis using Poincaré embeddings.
result Demonstrates improved AML analysis and information sharing through Poincaré embeddings.
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Study uses Open Banking data to estimate customer value, showing potential 21% increase.
problem Limited CLV estimation using single-entity data.
method Introduces PCLV framework using Open Banking data for comprehensive customer value estimation.
result Open Banking data can estimate PCLV per competitor, showing a 21.06% increase over Actual CLV.
This paper uses RL to optimize dynamic pricing while ensuring fairness.
problem Dynamic pricing policies can lead to unfair price differences between customer groups.
method Reinforcement Learning (RL) to balance revenue and fairness.
result RL improves fairness in dynamic pricing while maintaining revenue optimization.
Predicts customer call intent for auto dealerships using CNN.
problem Understanding customer intent from phone calls for better service.
method Developed a CNN-based supervised learning model for multi-class classification.
result CNN model performs well on customer call intent classification.
Model predicts customer behavior from incomplete data.
problem Predict customer behavior from missing demographic data.
method Structured regression on deficient data in evolving networks with neural features embedding.
result 4% to 130% improvement in accuracy over alternatives.
A framework for faster, better infographic design by non-experts and experts alike.
problem Designing infographics is time-consuming and tedious for non-experts and even professionals.
method Semi-automated infographic framework for structured and flow-based designs, including automatic design ranking and customization options.
result Designers from all expertise levels can generate generic infographic designs faster than existing methods while maintaining quality.
The paper uses RFM and clustering to segment bank customers.
problem Challenges in customer retention and profitable segmentation in banking.
method RFM technique and clustering algorithms applied to real data.
result Successful customer segmentation improves conversion rates.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Study clusters bank customers using LSTM and DTW.
problem Efficiently segmenting bank customers for targeted offers.
method Encoder-decoder LSTM network and Dynamic Time Warping (DTW).
result Hybrid method yields more accurate clusters.
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
DALC customizes LSTM models for detectors in large-scale traffic networks.
problem Fine-grained traffic prediction for large-scale transportation networks.
method Formulated as a finite Markov decision process, introduced ALC algorithm for automatic customization, and developed DALC for distributed customization.
result DALC provides higher prediction accuracy than Apache Spark MLlib approaches.
New algorithm balances limited resources for unknown customer types over time.
problem Allocating limited resources to diverse customers with uncertain demands.
method Synthesizes inventory balancing and online learning.
result Performance guarantee is tight, showing both competitive ratio and regret losses are relevant.
Insurance firms use RL to optimize customer offers for desired target portfolios.
problem Optimizing insurance offers to achieve a desired customer portfolio.
method Developed a novel reinforcement learning algorithm.
result The RL algorithm outperforms traditional methods in a synthetic market.
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
XGBoost predicts customer churn from time-series data.
problem Predicting customer churn from time-series data.
method Extreme gradient boosting with temporal feature engineering.
result XGBoost model achieved first place in WSDM Cup 2018 Churn Challenge.
The paper uses neural networks to predict customer conversions and retarget ads.
problem Predicting customer conversions and optimizing advertising strategies.
method Modelled customer online behaviors using RNN and CNN, estimating conversion rates with Monte Carlo simulation.
result Demonstrated the feasibility of using neural networks for customer behavior prediction and advertising.
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Deep learning predicts fit for fashion e-commerce.
problem Predicting correct fit for customer satisfaction and cost reduction.
method Deep learning content-collaborative approach using customer and article embeddings.
result Significant improvement over state-of-the-art methods.
We present a Bayesian framework for estimating the customer lifetime value (CLV) and the customer equity (CE) based on the purchasing behavior deducible from the market surveys on customer purchasing behavior. The proposed framework systematically addresses the challenges faced when the future value of customers is est…
Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6 million customers using deep convolutional neural networks, which achieved an AUC of 0…
Telecommunications operators (telcos) traditional sources of income, voice and SMS, are shrinking due to customers using over-the-top (OTT) applications such as WhatsApp or Viber. In this challenging environment it is critical for telcos to maintain or grow their market share, by providing users with as good an experie…
This paper monetizes customer load data to boost energy retailer profits.
problem Improving load forecasts to reduce energy imbalance costs.
method Cooperative game theory approach to quantify and distribute profits.
result Retailer gains significant profit from customer load data.
Ebay uses forecasting and simulation to decide when to disable a vendor.
problem Determining the optimal time to disable a vendor to avoid customer loss.
method Data-driven approach involving multiplicative seasonality model, Monte Carlo simulation, and linear model.
result Identifies the best time to disable a vendor to minimize customer loss.
New model analyzes customer churn with tensor completion and binary data.
problem Analyzing the impact of interventions on customer churn.
method Tensorized latent factor block hazard model with 1-bit tensor completion.
result Effective categorization of interventions by similar impacts.
Paper predicts Airbnb prices using machine learning and customer reviews.
problem Predicting optimal Airbnb prices with limited property information.
method Uses machine learning, sentiment analysis, and various models.
result Develops a model to help both property owners and customers with price evaluation.
Analyzes fashion demand to optimize style mix in retail.
problem Optimizing fashion assortment planning in retail.
method Derives a style quotient from customer demand data, decoupling style from price.
result Shows the relationship between customer perception and retailer's style mix.
Paper compares NMF and LDA for topic labeling in customer communications.
problem Automatically labeling topics in customer inquiries.
method Uses NMF and LDA for topic mining and labeling.
result Proposes methods for automated topic subject labeling.
NPS is widely used but flawed, harming companies and customers.
problem NPS lacks desirable characteristics for market research metrics.
method No specific method mentioned; focuses on NPS's shortcomings.
result NPS has done significant harm to companies and customers.
Investigations have been performed into using clustering methods in data mining time-series data from smart meters. The problem is to identify patterns and trends in energy usage profiles of commercial and industrial customers over 24-hour periods, and group similar profiles. We tested our method on energy usage data p…
Study predicts customer data sharing in Open Banking and explains key factors.
problem Predicting and explaining customer data sharing in Open Banking environments.
method Hybrid data balancing strategy with ADASYN and NEARMISS, XGBoost models, SHAP, CART.
result 91.39% accuracy for inflow and 91.53% for outflow predictions, revealing influential features.