We consider the problem of learning the preferences of a heterogeneous population by observing choices from an assortment of products, ads, or other offerings. Our observation model takes a form common in assortment planning applications: each arriving customer is offered an assortment consisting of a subset of all pos…
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48 results for “Customer Choice Modeling”
Problem definition. In retailing, discrete choice models (DCMs) are commonly used to capture the choice behavior of customers when offered an assortment of products. When estimating DCMs using transaction data, flexible models (such as machine learning models or nonparametric models) are typically not interpretable and…
Dynamic assortment problem on two-sided platform with unknown parameters
problem Optimizing assortment display in an online platform with incomplete information and heterogeneous customers
method Data-driven algorithm that learns choice parameters while optimizing revenue
result Worst-case regret grows polylogarithmically over time
Customer behavior is often assumed to follow weak rationality, which implies that adding a product to an assortment will not increase the choice probability of another product in that assortment. However, an increasing amount of research has revealed that customers are not necessarily rational when making decisions. In…
In this study, the authors develop a structural model that combines a macro diffusion model with a micro choice model to control for the effect of social influence on the mobile app choices of customers over app stores. Social influence refers to the density of adopters within the proximity of other customers. Using a …
Study optimizes crowdfunding platform offerings based on customer behavior.
problem Maximizing crowdfunding platform revenue through optimal product assortment.
method Multinomial logit model and machine learning methods (multivariate regression, classification) for revenue prediction.
result Optimal assortments can significantly increase platform revenue.
Estimation, Prediction, and Assortment Optimization for Markov Chain Choice Models with Panel Datacs.LG
Proposes new methods for Markov chain choice models with panel data.
problem Dependence among transactions for the same customer in historical data.
method Expectation-maximization (EM) algorithms incorporating partial-ordering preference information.
result EM algorithms outperform traditional methods on synthetic and real datasets.
New model optimizes assortment and pricing with dynamic customer arrivals.
problem Suboptimal decisions in classical models due to fixed arrival rates.
method Poisson-MNL model with UCB algorithm for dynamic decisions.
result Efficient algorithm achieves near optimal cumulative revenue.
Proposes robust assortment optimization from observational data.
problem Real-world scenarios often violate assumptions of stable customer preferences and correct choice models.
method Develops a robust framework that accounts for potential distributional shifts in customer choice behavior.
result Uncovered the notion of ``robust item-wise coverage'' as the minimal data requirement for sample-efficient robust assortment learning.
We study the pricing problem faced by a firm that sells a large number of products, described via a wide range of features, to customers that arrive over time. Customers independently make purchasing decisions according to a general choice model that includes products features and customers' characteristics, encoded as…
Travel providers such as airlines and on-line travel agents are becoming more and more interested in understanding how passengers choose among alternative itineraries when searching for flights. This knowledge helps them better display and adapt their offer, taking into account market conditions and customer needs. Som…
Predicts next item in sequential bundles using Transformers.
problem Predicting next item in sequentially consumed bundles.
method Used custom Transformers, GPT-3, LSTM, reinforcement learning, Markov models.
result Custom Transformer with decoder-only architecture most accurate.
We consider the problem of multi-product dynamic pricing, in a contextual setting, for a seller of differentiated products. In this environment, the customers arrive over time and products are described by high-dimensional feature vectors. Each customer chooses a product according to the widely used Multinomial Logit (…
We study a stylized dynamic assortment planning problem during a selling season of finite length . At each time period, the seller offers an arriving customer an assortment of substitutable products and the customer makes the purchase among offered products according to a discrete choice model. The goal of the selle…
We study a general problem of allocating limited resources to heterogeneous customers over time under model uncertainty. Each type of customer can be serviced using different actions, each of which stochastically consumes some combination of resources, and returns different rewards for the resources consumed. We consid…
Whenever customers' choices (e.g. to buy or not a given good) depend on others choices (cases coined 'positive externalities' or 'bandwagon effect' in the economic literature), the demand may be multiply valued: for a same posted price, there is either a small number of buyers, or a large one -- in which case one says …
We study a resource utilization scenario characterized by intrinsic fitness. To describe the growth and organization of different cities, we consider a model for resource utilization where many restaurants compete, as in a game, to attract customers using an iterative learning process. Results for the case of restauran…
This work studies the parameter identification problem for the Markov chain choice model of Blanchet, Gallego, and Goyal used in assortment planning. In this model, the product selected by a customer is determined by a Markov chain over the products, where the products in the offered assortment are absorbing states. Th…
Untangling the complexity of market competition in consumer goods -A complex Hilbert PCA analysisq-fin.GN
Novel method CHPCA simplifies complex market dynamics.
problem Quantifying interactions in rapidly evolving consumer goods markets.
method Complex Hilbert Principal Component Analysis (CHPCA) and Hodge decomposition.
result Revealed comovements and customer heterogeneity in consumer choice process.
Continuous Assortment Optimization with Logit Choice Probabilities under Incomplete Informationstat.ML
We consider assortment optimization over a continuous spectrum of products represented by the unit interval, where the seller's problem consists of determining the optimal subset of products to offer to potential customers. To describe the relation between assortment and customer choice, we propose a probabilistic choi…
An Optimal Policy for Dynamic Assortment Planning Under Uncapacitated Multinomial Logit Modelsstat.ML
We study the dynamic assortment planning problem, where for each arriving customer, the seller offers an assortment of substitutable products and customer makes the purchase among offered products according to an uncapacitated multinomial logit (MNL) model. Since all the utility parameters of MNL are unknown, the selle…
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives…
The purpose of this paper is to identify the immediate and future retailer response to wholesale stockouts. We perform a statistical analysis of historical customer order and delivery data of a local tool wholesaler and distributor, whose customers are retailers, over a period of four years. We investigate the effect o…
PASTA optimizes assortment selection using pessimism principle.
problem Optimizing assortment selection with limited data coverage.
method Pessimistic Assortment Optimization (PASTA) based on the principle of pessimism.
result PASTA correctly identifies optimal assortment with minimal data coverage.
L3Ms fine-tune LLMs with constraints for tailored applications.
problem Inadequate alignment of LLMs for diverse applications.
method Formulate SFT and alignment as constrained optimization, using logarithmic barriers.
result Versatile and effective in achieving tailored alignments for various applications.
Assortment optimization is an important problem that arises in many industries such as retailing and online advertising where the goal is to find a subset of products from a universe of substitutable products which maximize seller's expected revenue. One of the key challenges in this problem is to model the customer su…
PerfGD solves model-induced data shifts by finding optimal points.
problem Model-induced data shifts where model choice changes data distribution.
method Performative Gradient Descent (PerfGD) which explicitly captures model-data interactions.
result PerfGD provably converges to performatively optimal point.
A new RL method improves revenue management with delayed feedback.
problem Delayed feedback in revenue management affects substantial value.
method Choice-model-assisted Q-learning for delayed feedback revenue management.
result Q-learning with model-imputed targets converges to an optimal Q-function.
In this paper, we study the dynamic assortment optimization problem under a finite selling season of length . At each time period, the seller offers an arriving customer an assortment of substitutable products under a cardinality constraint, and the customer makes the purchase among offered products according to a d…
Financial institutions use LSTM models to predict customer goals.
problem Predicting customer goals and actions in financial services.
method Used LSTM models with state-space graph embeddings on historical customer traces.
result Demonstrated the effectiveness of LSTM models in predicting customer goals and actions.
Paper proposes a method to estimate consumer valuations from bundle sales data.
problem Estimating consumer valuations from bundle sales data using classical methods is challenging.
method Proposes an approach using EM algorithm and Monte Carlo simulation to estimate consumer valuations from bundle sales data.
result The approach can recover the distribution of consumers' valuations and is robust to unobserved no-purchases and clustered market segments.
The purpose of this study was to build a customer selection model based on 20 dimensions, including customer codes, total contribution, assets, deposit, profit, profit rate, trading volume, trading amount, turnover rate, order amount, withdraw amount, withdraw rate, process fee, process fee submitted, process fee retai…
We develop SHOPPER, a sequential probabilistic model of shopping data. SHOPPER uses interpretable components to model the forces that drive how a customer chooses products; in particular, we designed SHOPPER to capture how items interact with other items. We develop an efficient posterior inference algorithm to estimat…
Paper proposes a method to aggregate customer engagement data for better ranking of e-commerce results.
problem Cold start problem and under-representation of new or under-impressed products in e-commerce search results.
method Aggregates customer engagements within a day for the same query as input training data for machine learning models.
result Training models on aggregated data leads to better ranking of new and under-impressed products.
Customer Momentumq-fin.PR
Customer momentum is a positive relationship between a firm's returns and past returns of its customers.
problem Understanding the relationship between a firm's returns and its customers' past returns.
method Examined customer momentum using a long-short equally-weighted decile portfolio and Fama-French factor models.
result Customer momentum generates significant monthly returns and is statistically significant.
Simple algorithms identify best items or full rankings from choice-based feedback.
problem Learning to identify the best item or full ranking from choice-based feedback.
method Nested Elimination (NE) and Nested Partition (NP) algorithms.
result NE is worst-case asymptotically optimal, NP is optimal up to a constant factor.
Motivated by the observation that overexposure to unwanted marketing activities leads to customer dissatisfaction, we consider a setting where a platform offers a sequence of messages to its users and is penalized when users abandon the platform due to marketing fatigue. We propose a novel sequential choice model to ca…
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
The DeepSurv model predicts purchase timing better than other survival models.
problem Predicting the exact purchase timing of consumers.
method Survival models (Kernel SVM, DeepSurv, Survival Random Forest, MTLR) were compared using various consumer attributes.
result DeepSurv model outperformed other models in predicting purchase completion.
Customized-GNN generates model-specific for each graph.
problem Graphs in the same dataset have distinct structures.
method Proposes Customized-GNN framework to generate model-specific for each graph.
result Demonstrates effectiveness on various graph classification benchmarks.
Exploring Multi-Banking Customer-to-Customer Relations in AML Context with Poincaré Embeddingsq-fin.GN
In the recent years money laundering schemes have grown in complexity and speed of realization, affecting financial institutions and millions of customers globally. Strengthened privacy policies, along with in-country regulations, make it hard for banks to inner- and cross-share, and report suspicious activities for th…
Modelling customer churn for the retail industry in a deep learning based sequential frameworkstat.ML
Deep learning predicts customer churn in retail.
problem Accurately predicting which customers are likely to stop purchasing.
method Survival model parameters learned by recurrent neural networks.
result Individual level survival models for purchasing behavior.
Proposes a variational autoencoder for long-term customer revenue forecasting.
problem Predicting long-term customer revenue from sparse and irregular transaction data.
method Variational Autoencoder (VAE) with flexible latent representation.
result Improves upon latest benchmarks in multiple real-world datasets.
Market research is generally performed by surveying a representative sample of customers with questions that includes contexts such as psycho-graphics, demographics, attitude and product preferences. Survey responses are used to segment the customers into various groups that are useful for targeted marketing and commun…
Study compares classification techniques to predict customer churn in banking.
problem Predicting customer churn in banking industry.
method Comparison of six supervised classification techniques (ANN and random forest) on 10000 European bank customers.
result ANN structure with five nodes in a single hidden layer is the best performing classifier.
In order to better engage with customers, retailers rely on extensive customer and product databases which allows them to better understand customer behaviour and purchasing patterns. This has long been a challenging task as customer modelling is a multi-faceted, noisy and time-dependent problem. The most common way to…
Silent abandonment reduces contact center efficiency by 5%-15%.
problem Measuring customer abandonment and patience in text-based contact centers is challenging due to uncertainty.
method Developed methodologies to identify silent-abandonment customers and estimate customer patience using text analysis and queueing models.
result Silent abandonment accounts for 30%-67% of customer abandonments and reduces system efficiency by 5%-15%.
New model analyzes customer churn with tensor completion and binary data.
problem Analyzing the impact of interventions on customer churn.
method Tensorized latent factor block hazard model with 1-bit tensor completion.
result Effective categorization of interventions by similar impacts.