Generative AI boosts productivity and improves customer service quality.
problem Productivity and quality of customer support agents.
method Staggered introduction of a generative AI-based conversational assistant in customer support.
result AI increases productivity by 15% on average, with significant heterogeneity across workers.
Framework for AI customer support that protects privacy and reduces costs.
problem Privacy risks and compliance challenges in AI customer support.
method Zero-shot learning with large language models, real-time data anonymization, retrieval-augmented generation, robust post-processing.
result Reduces privacy risks and compliance costs while maintaining accuracy.
This study benchmarks AI agents for personalized retail promotions using simulations.
problem Optimizing coupon targeting for sparse customer purchase events.
method Comprehensive simulations of customer shopping behaviors; training RL agents on batch data.
result Contextual bandit and deep RL methods outperform static policies in sparse reward environments.
Paper tackles AI risks by customizing metrics and models.
problem AI risks are multidimensional and immaturely managed.
method Decomposes AI risks into data protection, fairness, etc., and develops metrics and models.
result Customized metrics and models reduce AI risk uncertainty.
Application of neural networks to a vast variety of practical applications is transforming the way AI is applied in practice. Pre-trained neural network models available through APIs or capability to custom train pre-built neural network architectures with customer data has made the consumption of AI by developers much…
New approach optimizes sales process for B2B businesses.
problem Optimizing the sales process for B2B businesses.
method Causal Predictive Optimization and Generation with three layers: prediction, optimization, and serving.
result Significant wins over legacy systems in LinkedIn implementation.
fintech-kMC simulates financial platforms for AI/ML model validation.
problem Validation of AI/ML models in real-world financial applications.
method Agent-based model with kinetic Monte Carlo engine.
result Generates realistic synthetic data for testing AI/ML models.
AI-driven sales prioritization boosts renewal bookings by 8.08%.
problem Manual sales account prioritization is inefficient and under-invested.
method Developed an AI-based Account Prioritizer using machine learning and explanation algorithms.
result Generated a +8.08% increase in renewal bookings.
PHOTONAI is a high-level Python API designed to simplify and accelerate machine learning model development. It functions as a unifying framework allowing the user to easily access and combine algorithms from different toolboxes into custom algorithm sequences. It is especially designed to support the iterative model de…
The paper studies how to allocate human validation in AI-assisted tasks to minimize errors.
problem Heterogeneous reliability of AI-generated signals across tasks, products, and customer segments.
method Tuned prediction-powered inference, upper confidence bounds policy, Neyman square-root rule.
result The proposed policy outperforms uniform and epsilon-greedy allocation, closing most of the gap to the oracle when reliability is heterogeneous.
AI attacks threaten insurance systems, requiring new defenses.
problem Adversarial attacks on AI in insurance.
method Categorize and discuss various types of attacks and defense methods.
result Need for improved AI systems to resist attacks.
This paper enhances credit risk management using explainable AI techniques.
problem Lack of transparency and explainability in AI models for credit risk management.
method Implement LIME and SHAP for explaining ML-based credit scoring models.
result Demonstrates practical challenges and solutions for XAI methods in finance.
Improved forecast accuracy for Knitwear by 20% using adaptive AI/ML model.
problem Low accuracy in demand forecasts for Knitwear product category.
method Dynamic selection of the best algorithm from an algorithm rack based on performance and context.
result Increased forecast accuracy from 60% to 80% for Knitwear.
The 2018 Grand Challenge targets the problem of accurate predictions on data streams produced by automatic identification system (AIS) equipment, describing naval traffic. This paper reports the technical details of a custom solution, which exposes multiple tuning parameters, making its configurability one of the main …
Visual object detection is a computer vision-based artificial intelligence (AI) technique which has many practical applications (e.g., fire hazard monitoring). However, due to privacy concerns and the high cost of transmitting video data, it is highly challenging to build object detection models on centrally stored lar…
A machine learning environment for detecting autonomous vehicle corner cases.
problem Testing autonomous driving software in the real world is difficult.
method Connecting CARLA simulation software to TensorFlow and custom AI client software.
result The system can identify situations where AI software fails to understand the scenario.
AI system narrows human decision options for better outcomes.
problem Improving human decision-making in sequential tasks.
method Developed a decision support system using a pre-trained AI agent to limit human action choices.
result Participants outperformed AI and solo play in a wildfire mitigation game.
AI helps simplify complex ship finance processes.
problem Complexity in ship finance due to data and regulatory requirements.
method Integrates large language models for document comprehension, information extraction, and workflow automation.
result AI-assisted systems can support maritime finance professionals in managing complex information and reporting requirements.
AI enhances ESG practices in finance, but requires careful consideration.
problem Regulatory pressures and stakeholder awareness drive ESG adoption.
method Industrial survey categorizing AI applications in ESG.
result AI improves analytical capabilities, risk assessment, and customer engagement.
Financial decisions impact our lives, and thus everyone from the regulator to the consumer is interested in fair, sound, and explainable decisions. There is increasing competitive desire and regulatory incentive to deploy AI mindfully within financial services. An important mechanism towards that end is to explain AI d…
FST.ai 2.0 improves Taekwondo decision-making with AI, reducing review time and increasing trust.
problem Fair, transparent, and explainable decision-making in Taekwondo.
method Pose-based action recognition, epistemic uncertainty modeling, interactive dashboards.
result 85% reduction in decision review time, 93% referee trust in AI-assisted decisions.
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives…
Unified AI system for data quality control and governance in regulated environments.
problem Isolated data quality control steps in existing systems.
method AI-driven framework integrating rule-based, statistical, and AI methods.
result Empirical gains in anomaly detection, reduced manual remediation, improved auditability.
In this work, we describe practical lessons we have learned from successfully using contextual bandits (CBs) to improve key business metrics of the Microsoft Virtual Agent for customer support. While our current use cases focus on single step einforcement learning (RL) and mostly in the domain of natural language proce…
AI enhances personalized drug development and decision-making in pharma.
problem Traditional drug development lacks personalized treatment plans.
method Application of AI in drug discovery, clinical trials, and post-marketing assessment.
result AI improves personalized medicine, optimizing health outcomes.
Next generation of embedded Information and Communication Technology (ICT) systems are collaborative systems able to perform autonomous tasks. The remarkable expansion of the embedded ICT market, together with the rise and breakthroughs of Artificial Intelligence (AI), have put the focus on the Edge as it stands as one…
Survey of LLMs in finance tasks, including adoption and performance.
problem Utilizing large language models in financial tasks.
method Review of current approaches, decision framework for adoption.
result Synthesizes state-of-the-art for LLMs in finance.
Paper defines AI-specific loss reconstruction problem and introduces CER framework.
problem Reconstructing AI-generated losses, especially in agentic systems.
method CER framework: C (control boundary), E (evidence reconstruction), R (insurance response).
result Defines AI-specific reconstruction problem and operationalizes it.
LR-Robot automates SLRs with AI, expert oversight, and multidimensional analysis.
problem Efficient but contextually limited outputs from existing SLR frameworks.
method Human-in-the-loop process, structured knowledge sources, retrieval-augmented generation.
result Empirical demonstration of AI-driven literature synthesis in option pricing.
Study uses AI techniques to predict bank customer solvency.
problem Predicting the solvency of bank customers.
method Data preprocessing, CART decision tree method, SPSS tool.
result Model accuracy and precision of 71%, error rate of 29%.
The study improves CLV predictions in retail banking with machine learning.
problem Estimating customer lifetime value in retail banking is challenging.
method Developed a novel framework for CLV predictions over arbitrary time horizons.
result 43% improvement in out-of-time CLV prediction error.
Tensor logic aims to unify AI types with scalable and transparent features.
problem Lack of a unified AI programming language with scalability and transparency.
method Introduces tensor logic, a new AI language based on tensor equations.
result Tensor logic enables key AI forms like transformers, formal reasoning, and graphical models.
Paper detects bias in AI medical models using CART.
problem Ensuring fairness in AI medical decision support systems.
method Uses Classification and Regression Trees (CART) algorithm to identify bias.
result Validated the CART approach in both synthetic and real-world data.
For sales and marketing organizations within large enterprises, identifying and understanding new markets, customers and partners is a key challenge. Intel's Sales and Marketing Group (SMG) faces similar challenges while growing in new markets and domains and evolving its existing business. In today's complex technolog…
Pricing a rental property on Airbnb is a challenging task for the owner as it determines the number of customers for the place. On the other hand, customers have to evaluate an offered price with minimal knowledge of an optimal value for the property. This paper aims to develop a reliable price prediction model using m…
CoCoPIE shows AI can run on regular devices without special hardware.
problem Real-time AI on mobile devices without special hardware.
method Compression-compiler co-design using CoCoPIE framework.
result Real-time AI applications on off-the-shelf mobile devices.
This paper explores good practices for AI explainability in finance.
problem Complex financial models lack transparency and interpretability.
method Exploring good practices for deploying explainability in AI-based financial systems.
result Developing effective XAI tools for the financial industry.
This paper introduces ASCAI, a novel adaptive sampling methodology that can learn how to effectively compress Deep Neural Networks (DNNs) for accelerated inference on resource-constrained platforms. Modern DNN compression techniques comprise various hyperparameters that require per-layer customization to ensure high ac…
Generative AI improves stock selection by synthesizing features from diverse data sources.
problem Automating feature discovery in stock market data.
method Used large language models with retrieval-augmented generation and structured prompting to synthesize features from various data sources.
result AI-generated features consistently outperform baselines, with Sharpe improvements ranging from 14% to 91%.
The study examines how social biases are reinforced in machine learning models used for credit scoring.
problem Reinforcement of societal biases in machine learning algorithms for credit scoring.
method Analysis of machine learning models predicting gender or ethnicity based on loan applications data.
result Machine learning models can reflect and reinforce social biases present in the data.
New method provides calibrated feature importance explanations for regression models.
problem Lack of uncertainty quantification in existing local explanation methods.
method Extension of Calibrated Explanations method to support regression and probabilistic regression.
result Calibrated Explanations for regression provides quantified uncertainty and robust explanations.
Sherpa.ai framework combines federated learning and differential privacy for edge AI services.
problem Protecting data privacy in edge AI services.
method Holistic federated learning and differential privacy approach with methodological guidelines.
result Demonstrated through classification and regression use cases.
CoE modularizes LLMs for scalable, cost-effective AI systems.
problem Challenges in scalability, cost, and customization of monolithic LLMs.
method Composition of Experts (CoE) leverages multiple expert LLMs with a router for dynamic selection.
result CoE achieves superior performance with reduced computational overhead and cost.
In recent times, machine learning (ML) and artificial intelligence (AI) based systems have evolved and scaled across different industries such as finance, retail, insurance, energy utilities, etc. Among other things, they have been used to predict patterns of customer behavior, to generate pricing models, and to predic…
This paper tests LLMs in finance to assess ethical behavior.
problem Aligning AI with ethical and legal standards in finance.
method Prompted LLMs to simulate CEO behavior, analyzed with logistic regression.
result Significant heterogeneity in LLMs' unethical behavior propensity.
AI systems are being deployed to support human decision making in high-stakes domains. In many cases, the human and AI form a team, in which the human makes decisions after reviewing the AI's inferences. A successful partnership requires that the human develops insights into the performance of the AI system, including …
The ubiquity of systems using artificial intelligence or "AI" has brought increasing attention to how those systems should be regulated. The choice of how to regulate AI systems will require care. AI systems have the potential to synthesize large amounts of data, allowing for greater levels of personalization and preci…
AI predicts medical specialty diagnostic choices from EHR records.
problem Predicting timely medical specialty diagnostic workups for patients.
method Ensemble of feed-forward neural networks trained on EHR data.
result Significantly higher accuracy compared to traditional checklists.